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Junior Customer Service Executive - Customer Service Operations

1 - 2 years

1 - 4 Lacs

Pune

Posted:2 days ago| Platform: Naukri logo

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Skills Required

transmission nms otn dwdm sdh switching noc performance monitoring customer service isp customer service operations ems eci sme networking bgp nec routing ciena tejas mpls alcatel cisco vendor management equipment ospf troubleshooting ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary(Key Objectives/Purpose of the Job)*
NTAC SME
Major Responsibilities*
Providing L2 and L3 Support and ensure NW and system uptimes
Interlocks and coordination with cross functional teams for issue resolution.
Handling the escalated customer and SD related issues and providing L2 and L3 support.
Network Major event handling and tracking with regular update on resolution
Network level restoration
Extending support for IOR execution and new augmentation
Presenting the network/system performance to the management
Vendor Management and vendor performance evaluation
EMS/NMS Server upgrade ,performance monitoring & user management.
Qualification Necessary requirement
Degree in ECE/EE or BCA/MCA or equivalent from any recognized institution/university
Certification in any specialization will be added advantage"
Experience Necessary requirement
1 to 2 years of experience in the transmission.
Skill Requirements(Top 5) - Include Skills requirement in Domain, Leadership and Behavioural
Very good knowledge in SDH/DWDM/OTN technologies
Familiar in troubleshooting OSP/ISP/Infra issues
Hands on SDH/DWDM/OTN equipment's like Alcatel/NEC/Huawei/ECI/Tejas, Adva /Cisco/Ciena EMS/NMS
Good concepts in NW design, DCN and Sync deployment
Can handle team size of 5-8 and proactive in approach
Good

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