Journey Expert - Service Management Support

Role Location : Acacia (M3), Manyata Embassy Business Park This role exists within the Tribe in order to manage and assist with critical processes within Payment Service Management and Support Tribe - Payment Services Support, including payments incident management and recovery and technical investigation originating from customer or industry inquiries. What will your day look like Service Management and Support Tribe have a mission to keep our Payment Services resilient, trustworthy and stable. We exists to ensure that payments just work, and that we respond to the organisational need. We contextualise payments into services across ANZ to ensure impacts during change and incidents are understood and empower decision making. Further, we monitor and uplift payment stability from a business and technology perspective. This role is accountable for: Executing payment services processes. These processes include but not limited to: o Payment service data reporting - providing requirements as an end-user, insights, data validation and reporting o Managing with payment exceptions due to technical issues relating Payments information / data services, HVP, Cross Border and Real Time Payments AU (NPP) transactions (24/7) o Payment technical inquiries relating to Industry queries and customer complaints / queries What will you bring To grow and be successful in this role, you will ideally bring the following: Proven experience as a Data Analyst or in a similar role. Experience with data visualization tools like Tableau, Power BI, or similar. Proficiency in data analysis tools such as SQL, Python, R, or similar. Knowledge and experience in our payment systems / assets, data structures and databases is preferred Knowledge and experience in our clearing streams / payment services (e.g. RTGS, RTP, Direct Entry, Cross Border, Cards etc.) is preferred An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do. A willingness to broaden your experience and expertise to develop skills in the above disciplines, become more effective at optimising end-to-end customer journeys. Domain knowledge of Payments end to end from Business and Technology perspectives. You re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we d love to hear from you.