Job
Description
As a Floor Manager in a jewelry store, your role involves overseeing daily operations, managing staff, ensuring exceptional customer service, and driving sales. Your responsibilities include maintaining the store's appearance, addressing customer inquiries and complaints, and meeting sales targets while upholding the brand image. You will be involved in various aspects such as sales and customer service, staff management, and store operations. In terms of sales and customer service, you will be expected to meet or exceed sales targets, provide excellent customer service, develop sales strategies, handle customer inquiries effectively, and resolve issues efficiently. When it comes to staff management, you will supervise and train sales staff, conduct performance appraisals, and ensure that the team is equipped with adequate product knowledge and customer service skills. Operations-wise, you will be responsible for maintaining the store's appearance, managing inventory levels, enforcing store policies, ensuring security procedures are in place, and coordinating with other departments. Additionally, you will be required to report on sales performance, propose ideas for improvement, and ensure compliance with health and safety regulations. To excel in this role, you must possess strong leadership and management skills, excellent communication abilities, proven sales and customer service experience, knowledge of jewelry products and sales techniques, and the capacity to motivate and train a sales team. Problem-solving, conflict-resolution, inventory management, and organizational skills are also essential. Fluency in English is often a requirement for this position. Overall, being a Floor Manager in a jewelry store demands a multifaceted approach, combining leadership, sales expertise, and operational proficiency to create a positive and profitable retail environment. This is a full-time position with a day shift schedule, requiring your physical presence at the work location.,
