674 It Support Jobs - Page 27

Hardware and Software Issues: Diagnosing and resolving problems with computers, peripherals (printers, scanners, etc.), operating systems and software applications. Remote Troubleshooting: Providing technical support remotely, guiding users through solutions, and using remote access tools to diagnose and fix issues. User Assistance: Answering user inquiries, providing guidance, and ensuring users can effectively utilize their computers and software. Help Desk Support: Responding to user tickets, logging issues, and escalating problems when necessary. Hardware and Software Installation: Setting up new hardware, installing and configuring software, and ensuring compatibility. Equipment Maintenance: Maintaining and upgrading hardware and software to ensure optimal performance and security. Inventory Management: Tracking hardware and software assets, managing licenses, and ensuring compliance. Network Connectivity: Troubleshooting network issues, ensuring users have access to necessary resources, and maintaining network security.

Job Summary: The Systems Support Specialist is responsible for providing help desk systems support to clients within the company multiple regions including India, Singapore, and the Middle East Role & responsibilities Serve as the initial point of contact for troubleshooting software, laptop/PC hardware, printing and phone problems in a multi-site Active Directory environment. Generate and manage service desk tickets for problems and work to resolve the issues in a timely manner. Provide phone and in-person support to users in the areas of e-mail, Files/Folders, standard Windows and MAC desktop applications, and other in-house applications. Prepare new laptops and desktops for deployment to offices and mobile units in the field. Support users by installing, configuring, and deploying software packages on company hardware. Responsible for ongoing maintenance, management and tracking of company owned hardware and software. Provide IT training for new NEP employees. Provide backup systems administration support for multi-server, multi-location IT infrastructure. Ensure IT security at all times Other duties as assigned. Preferred candidate profile Technical or Bachelors degree in CS, IT, Engineering or equivalent experience. 2+ years of PC support experience, combination of education and experience will be considered Experience with PC configuration/ upgrades and repairs Must have experience supporting Microsoft and MAC operating systems and applications Experience with supporting Microsoft Office suite of applications Knowledge of troubleshooting network issues (LAN/WAN) Knowledge of UNIX (variant) operating systems preferable Understanding of IP Phones and video conferencing desirable Knowledge of deployment tools like MDT or SCCM preferable Knowledge of PowerShell scripting highly desirable Lifting and moving of hardware and other equipment as required Ability to establish priorities, work independently and proceed with objectives without supervision. Ability to handle and resolve recurring problems Exceptional Customer Service Experience Strong communication skills written and verbal Excellent time and task management Strong attention to details. Team builder with excellent interpersonal skills Ability to deliver superior service and build lasting relationships by demonstrating NEPs Core Values: Innovative, One Team, Passion and Integrity.

Greetings from Infosys BPM Ltd., We are hiring candidates for Microsoft and XBOX Service Desk Gaming Support in Hyderabad Location. Please walk-in for interview on 10th May 2025 at Hyderabad Location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. If interested, please click on the below link and register yourself for the walkin drive. https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-213733 Interview details: Interview Date: 10th May 2025 Interview Time: 10.00 AM till 1:00 PM Interview Venue: Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- 500032, Gachibowli Hyderabad. Building number - 4, 1st floor Aryabhata conference room Landmark- Nearby ISB college Please find below Job Description for your reference: Job Location: Hyderabad Skill - Service Desk Gaming Support Experience - 1 - 4 Years Skills Needed: Excellent communication skills Troubleshoot and resolve technical issues promptly in Gaming process is mandatory International voice and chat technical experience Address billing-related inquiries, including payment processing, refunds, and subscription management Provide detailed information on subscription plans, game titles, and additional offerings. Guide users through troubleshooting steps and self-help resources. Aware of current role SLA and Metrics handled. Provide technical assistance to customers via voice or chat. Work from Office is mandatory, No option of hybrid and WFH. 24*7 Shifts are mandatory. Responsibilities: Need to trouble shoot technical queries of Gaming and Billing related Address billing-related inquiries, including payment processing, refunds, and subscription management. Assist customers in setting up and configuring gaming device hardware and software. Skills and Qualifications: Customer-Centric Attitude Passion for helping customers and resolving their issues Patience, empathy, and active listening skills Technical Proficiency: Familiarity with gaming consoles, games, and services. Ability to troubleshoot common technical problems. Communication Skills: Clear and concise verbal and written communication. Ability to explain technical concepts to non-technical users. Problem-Solving Abilities: Analytical mindset to diagnose and resolve issues effectively. Adaptability to handle diverse customer scenarios. Team Player: Collaborate with colleagues and cross-functional teams. Willingness to learn and stay updated on console related developments. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Infosys BPM Talent Acquisition | INFY HR.

The Opportunity: Avantor is looking for a dynamic, forward-thinking, and experienced Senior Service Desk Engineer who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation let's talk As a member of the IT Operations group, reporting to the Team Lead of ServiceDesk, the Senior ServiceDesk Engineer is responsible for providing advanced IT support and assistance to end-users within the organization. This role involves troubleshooting and resolving hardware, software, network-related issues and mentoring junior team members, managing complex incidents, and contributing to process improvements. The ideal candidate will have strong technical skills, excellent communication abilities, leadership qualities, and a customer-focused approach. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Provide in-house IT support to end-users via Phone, Email, and Chat. Diagnose and resolve: 1: Virtual physical desktop support problems. 2: Hardware issues (printer, iPhone/Android configuration and other peripheral devices) 3: Software (outlook configuration, OneDrive, OneNote, other MS applications.,) 4: Network related issues (VPN, WIFI etc.,) QUALIFICATIONS (Education/Training, Experience and Certifications) Bachelor's degree in science/engineering/computer applications. A+/N+, Microsoft certification is an added advantage. 5+ years of proven experience in providing support to business users on PCs, Printers, and end-user applications. Optimistic attitude and tech-savvy. Multi-tasking abilities time bound performance. Excellent communication skills and knowledge of the fundamental operations of commonly used software, hardware, and other equipment. Ability to diagnose and resolve basic technical issues. Flexibility to work in night shifts. Experience with remote desktop applications and help desk software. Flexible to work in Shifts in 24/7 Support environment. KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently) Strong understanding of IT systems, hardware, and software. Familiarity with common IT service management (ITSM) tools and software (ServiceNow hands-on is an added advantage). Knowledge of ITIL (Information Technology Infrastructure Library) best practices for IT service management. Ability to communicate effectively with end-users and stakeholders. Ability to multi-task, troubleshoot, and adapt to changing environment. Excellent customer service skills and a customer-focused mindset. Empathy and patience when dealing with users' technical issues and concerns. Strong communication skill. Analytical and problem-solving skills to diagnose and resolve complex technical issues. Understanding of IT security principles and practices. Continual Improvement and Innovation. Ability to work independently and prioritize multiple work streams. Ability to prioritize multiple high priority support requests. Ability to manage and resolve complex technical incidents. Proactive approach to identifying and implementing process improvements. Ability to work independently with minimal supervision. Capability to manage full operations independently during weekends. Active participation in and support of hyper care during new implementations and onboarding of new applications. Install applications and updates through SCCM. Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication, and customer support. Administer and support user accounts on AD, Office 365, and business-critical applications (SAP, Salesforce, QlikView, etc.). Correctly log Incidents, categorizing and prioritizing them in line with process, and follow-up till closure. Properly route incidents to resolver teams for out-of-scope issues and maintain an updated knowledge base repository. Identify and prioritize incidents requiring immediate/urgent attention. Coordinate problem tickets with internal teams, acting as POC for liaising with business users and the resolver teams. Handle Identity access management requests through Requests. Identify and suggest possible improvements to procedures. Adhere to company policies and consistently achieve KPI targets defined for the process. Ensure compliance with relevant regulations, standards, and policies related to IT service management, security, and data privacy. Adhere to Avantor's policies, procedures, rules, and guidelines, and actively integrate the company's core values into daily operations. Ensure prompt response to Priority Incidents as per SLA requirements and promptly address critical Incidents. Mentor and support junior ServiceDesk engineers, providing guidance and training as needed. Lead and manage complex technical incidents, ensuring timely resolution and effective communication with stakeholders. Develop and implement best practices and standard operating procedures for the ServiceDesk team. Conduct regular reviews of incident logs to identify trends and recommend proactive solutions to prevent recurrence. Can work independently with minimal supervision, demonstrating the ability to manage tasks and resolve issues autonomously. Manage full operations independently during weekends, ensuring continuity of service and effective issue resolution without additional oversight. Actively participate in and support hyper care during new implementations and onboarding of new applications, ensuring a smooth transition and addressing any issues that arise promptly.

We have an urgent opening for IT Helpdesk Engineer position with our esteemed client manufacturing automobile parts MNC at Pune- Khed location. Designation / Department - IT Help desk Qualification - IT graduate Experience - 6 to 8 years Candidate Profile - Male / Female Interested Candidates can mail your updated resume at unihr02@gmail.com Position: IT Helpdesk Engineer (Work from home basis) Job Description: We are seeking a motivated and technically skilled Helpdesk Technician to join our team. The ideal candidate will be responsible for providing first-level support to our users, ensuring the smooth operation of our IT systems and services. This role requires a strong understanding of Office 365, ticketing systems, and various IT support tools. Key Responsibilities: Provide first-level support for Office 365 applications, including Outlook, Teams, and other Office suite tools. Manage and resolve tickets using our ticketing system (e.g., Redmine). Assist users with email-related issues and configure anti-spam settings. Assist in the configuration and maintenance of Office suite applications. Troubleshoot and resolve technical issues related to hardware and software. Document and track issues, resolutions, and follow-up actions in the ticketing system. Collaborate with other IT team members to ensure timely resolution of issues. Provide excellent customer service and maintain a high level of user satisfaction. Assist users with remote VPN connections. Help users manage FIDO2 authentication. Required Skills and Qualifications: Basic understanding of Office 365 applications and services. Experience with ticketing systems, preferably Redmine. Knowledge of email systems and anti-spam configurations. Ability to configure and support Office suite applications (Outlook, Teams, etc.). Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies.

Job Title: Lead IT Infrastructure & Support Company: 91 Springboard Business Hub Private Limited Office Location: Mumbai/Delhi NCR Position Description: 91 Springboard is seeking an experienced and highly skilled Head of IT Infrastructure & Support to lead the organizations IT infrastructure, technical support, and IT operations and requires experience in designing, implementing, and maintaining cutting-edge technology infrastructure while ensuring top-tier technical support for both internal teams and external members. The ideal candidate will drive innovation, optimize systems for performance, and implement best practices to ensure the reliability, security, and scalability of all IT systems across 91 Springboard’s coworking spaces and managed offices. As the Head of IT Infrastructure & Support , you will be responsible for overseeing all aspects of IT systems, networks, cloud infrastructure, and technical support services. Key Responsibilities: 1. IT Infrastructure Management Network Design & Optimization: Lead the design, implementation, and optimization of the entire network infrastructure for coworking spaces, including WAN/LAN, SD-WAN, VPN, routing, and access points. Ensure high availability, redundancy, and performance of all network systems. Cloud Infrastructure: Manage and optimize cloud environments (AWS, Azure, Google Cloud), ensuring efficient use of cloud resources, cost management, and secure configurations for both internal and member-facing services. Data Center & Servers: Oversee on-premises server and storage systems, including virtualization, backup systems, and disaster recovery (DR) planning to ensure business continuity. Wi-Fi & Peripherals: Manage enterprise-grade Wi-Fi systems, network devices (routers, firewalls), end-user devices (laptops, desktops, peripherals), and AV systems for events and conference rooms. 2. IT Security & Compliance Network Security: Implement and continuously improve security measures to protect the IT infrastructure, including firewalls, IDS/IPS, endpoint protection, access control systems and CCTV solutions. Cybersecurity Risk Management: Lead the implementation of security protocols to mitigate vulnerabilities, ensuring the protection of sensitive business and member data. Ensure compliance with regulatory standards such as ISO 27001, GDPR, and SOC 2. Incident Response & Disaster Recovery: Oversee the development and execution of incident management procedures, ensuring swift and effective responses to IT security incidents. Lead post-incident analysis and implement improvements to prevent future incidents. Compliance & Audits: Ensure compliance with internal policies, industry regulations, and best practices. Support internal and external audits for network, cloud, and security compliance. 3. IT Operations & Technical Support Management Support Services Management: Lead the IT support team to ensure effective troubleshooting, resolution of technical issues, and timely service delivery. Ensure high levels of customer satisfaction for both internal employees and coworking members. Incident & Problem Management: Oversee IT incident management processes, ensuring that major incidents are effectively handled, root cause analysis (RCA) is performed, and follow-up actions are implemented to prevent recurrence. Support Process Optimization: Continuously evaluate and enhance IT support processes to improve response times, service quality, and issue resolution. Implement automation tools to streamline support workflows. Service Level Agreements (SLAs): Ensure that SLAs for IT support services are met consistently. Develop and manage KPIs to track the performance of IT support operations. 4. Vendor Management & Procurement Vendor Relations: Manage relationships with key IT vendors, service providers, and consultants to ensure service quality, cost-effectiveness, and adherence to contracts and SLAs. Contract Negotiation: Negotiate contracts with vendors, ensuring optimal pricing, terms, and service level agreements. Oversee renewals and extensions of existing contracts. Procurement Management: Lead the procurement process for IT assets, including hardware, software, cloud services, and network equipment. Ensure the efficient use of resources and manage budgets to optimize costs. 5. IT Strategy, Planning & Execution IT Strategy Development: Work closely with senior leadership to develop and execute the organization’s IT infrastructure strategy. Align IT initiatives with business goals and the needs of the coworking spaces. Technology Roadmap: Develop and maintain a technology roadmap to drive innovation, ensuring that the infrastructure remains cutting-edge and capable of supporting future growth. Project Management: Lead and oversee the planning, execution, and delivery of key infrastructure projects, ensuring they are completed on time, within budget, and in line with business requirements. Manage cross-functional teams to ensure project success. 6. Workplace Technology & Member Experience Coworking Space Technology: Ensure the availability and performance of all technology systems supporting coworking environments, including digital signage (Raspberry Pi), AV setups for events, conference rooms, and meeting areas. Member-Facing Technology: Optimize the technology experience for members, including ensuring fast and reliable Wi-Fi, member services platforms, and support for customized IT requirements. Technology Innovation: Continuously explore and implement innovative solutions that enhance the coworking experience, such as smart office technologies, IoT devices, and automation solutions. 7. Budget & Cost Management IT Budgeting: Develop and manage the IT infrastructure and support services budget, ensuring alignment with business goals and financial constraints. Cost Optimization: Analyze IT costs and identify opportunities for cost savings through Qualifications & Experience: Education: Bachelor's or Master’s degree in Engineering (Computer Science/IT) or related field. Experience: 12+ years in IT infrastructure and support, with at least 5 years in a senior leadership role. Proven experience in managing IT infrastructure for large-scale organizations or coworking spaces. Technical Expertise: The ideal candidate will have expertise in networking (routers, switches, firewalls, SD-WAN, VPNs), cloud platforms (AWS, Azure, Google Cloud), and virtualization (VMware, Hyper-V). They should also have a strong background in network security (firewalls, IDS/IPS, endpoint protection) and experience with data centres, server infrastructure, and disaster recovery. Proficiency in IT service management (ITIL) and leading IT projects (e.g., network upgrades, cloud migrations) using methodologies like PMP or PRINCE2 is essential. A solid understanding of SaaS and software lifecycle management is also required. Preferred certifications include AWS, Azure, Google Cloud, Cisco, and security certifications like CISSP or CISM. This role suits a technically skilled leader who can drive innovation while ensuring security and operational efficiency.

EXPERIENCE: Candidate with 6 months to 1 year IT experience of back-office support / Network Support Engineer will be preferred. ROLES AND RESPONSIBILITIES: Candidate should have hands on experience with IT back-office support Must follow documented steps to resolve the issue or escalate back to Lead Have experience in working in shifts for IT back-office support work. Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Performing network maintenance and system upgrades Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the companys security team Day to day documentation of configuration made on various devices Prompt communication with users, service providers, and internal team members WORKING HOURS: • Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job. • Rotational shift of 9 hours. Timing - 8 AM to 5 PM, 4 PM to 12 AM and 12 AM to 9 AM.

Total Exp : Freshers/Min 1 Years Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO ) Location : Bangalore. Venue_ Wipro Corporate Office, Wipro Gate(Mori Gate), Doddakannahalli, Sarjapur Road, Bengaluru, Karnataka, 560035. Dates - 8th, 13th & 15th May 2025. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 1 years of previous experience in IT helpdesk (Voice) 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents

Desktop support for Windows OS 10/11, Mac OS, MS Office & Outlook configuration Install OS, patches & firmware; troubleshoot hardware issues Manage laptop & printer maintenance; configure DHCP & LAN Manage incidents & requests VIPs/ Event support

Handle day-to-day IT support tickets related to desktops, laptop, mobile devices, printers, and peripheral hardware Troubleshoot and resolve issues with Windows OS, basic software applications, network connectivity, and user access Administer and manage Active Directory, user access controls, system privileges, and security Manage VLAN configuration and monitoring, supporting network segmentation and troubleshooting Perform routine preventive maintenance of IT hardware and support IT asset inventory management Coordinate with vendors for warranty replacements, hardware procurement, and service requestsSupport IT onboarding/offboarding activities such as system provisioning, email account setup, and asset allocation Provide first-level ERP support including user access, basic troubleshooting, and coordination with functional/technical teams for escalations Maintain IT documentation including issue logs, user guides, and SOPs

IT Support Executive for an MNC in Navi Mumbai L1/L2 support with hands on experience 5 days working Pl share updated CV to careers5.righthire@gmail.com

Provide IT support to QC, Production, AD, and Engineering departments for daily operations, audits, and validations. Coordinate and support CSV (Computer System Validation) activities for software, lab instruments, and manufacturing systems. Administer and manage Active Directory, user access controls, system privileges, and security as per IT GMP requirements. Support and manage IT infrastructure and applications in controlled environments including LIMS, CDS, EMS, BMS, SCADA, and MES. Prepare and maintain documentation like IQ/OQ/PQ protocols, SOPs, Risk Assessments, and Audit Trails. Liaise with QA and regulatory teams to ensure compliance with 21 CFR Part 11, GAMP, EU Annex 11, and Data Integrity requirements. Monitor and maintain backup, disaster recovery plans, and data archival systems for critical GMP systems. Provide first-level ERP support including user access, basic troubleshooting, and coordination with functional/technical teams for escalations.

Dear Candidate, Greetings from Collabera !I hope you are doing well. My name is Bansal Patel , and I represent Collabera , a leading global staffing firm. I came across your profile on the job portal and wanted to reach out to you regarding an exciting opportunity with one of our esteemed clients based in Trivandrum or Noida or Chennai location .We believe your background and experience could be a great match for this role. Below is the Job Description for your review. Job Title: IT Service Desk Analyst / Technical Support / Analyst Location : Trivandrum or Noida or Chennai Mode of Work : Work from Office Experience Level: (Fresher / 0-2 Years) Primary skill: Good command in English speaking Communication Skills Shift Timing: Rotational Shift Including Night shit (5 Days working) Education Qualification: B-Tech CSE(all branches), IT, ECE, BCA, MCA, BSC_IT - (Must Have Provisional or Degree certificate) Job Summary: The IT Service Desk Analyst is responsible for providing first-line technical support to end-users within the organization. This role requires resolving hardware and software issues, troubleshooting network and connectivity problems, and ensuring high levels of customer satisfaction. The analyst will act as the first point of contact for technical queries, working to diagnose and resolve problems efficiently or escalate them to the appropriate teams when necessary. Key Responsibilities: Technical Support: Help international users fix hardware, software, and network issues over phone calls. Clear Communication: Explain technical solutions in simple words and adapt to different accents. Troubleshooting: Solve issues like password resets, app errors, and network problems quickly or escalate if needed. Global Coverage: Provide support across different time zones and ensure availability for international users. Customer Service: Deliver excellent service with patience, professionalism, and a focus on customer satisfaction. Call Documentation: Log all calls, problems, and solutions accurately in the system. Shift Flexibility: Work night shifts or odd hours to support users globally. Preferred Soft Skills Strong problem-solving and analytical skills. Excellent communication and interpersonal skills to interact with customers and team members effectively. Ability to work in a fast-paced environment while maintaining attention to detail. Team player with the ability to handle tasks independently. If You are Interested, Share your CV on Bansal.patel@collabera.com Job Description: Technical skills: Providing 1st line technical support to customers Dealing with problems for hardware such as, computers and printers, and software programs Asking questions about the problem and explaining possible solutions Dealing with common or basic technical issues such as resetting passwords Resolve technical issues in a timely manner using available resources within the Company. Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support. Handle issues regarding Cisco, Routers, Switches, LAN & WAN & MAN connection, and deals with Installation, Configuration, Maintenance, and Troubleshooting. Job roles involve support of products on windows Server, UNIX, Mainframe, Share Point, and Active Directory. Good knowledge in Installation of hardware & Software. Work on Client Servers like Windows, Linux, UNIX. Work on various Software-Applications. Ability to troubleshoot common PC issues (Optional) Resolution and Customer Satisfaction Rating. If Interested, Please Share the Following Details: Full Name: Contact Number / Alternative Number: Email Address: 10th Percentage with Passing years 12th Percentage with Passing Years Highest Education or Graduation : Percentage / CGPA with Passing Years with University name Current Location: Preferred Location: Current Company (If applicable): Total Experience (If applicable): Relevant Experience (If applicable): Current CTC (If applicable): Expected CTC (If applicable): Notice Period: Updated Resume: If You are Interested, Share your CV on Bansal.patel@collabera.com About Collabera: Since 1991, Collabera has been a pioneer in IT staffing solutions and services. With over 14,000 professionals across 50+ global locations , we are proud to be: A Top 10 U.S. IT Staffing Firm The largest minority-owned IT staffing firm in the U.S. A trusted partner to Fortune 500 companies Recognized as one of the Best Staffing Firms to Work For (6 years in a row) Know more : https://www.collabera.comWe look forward to hearing from you. Please feel free to share this opportunity with friends or colleagues who might be looking for a job change.

Roles and Responsibilities : Provide technical support to customers via phone, email, or chat for IT-related issues. Troubleshoot and resolve hardware and software problems in a timely manner. Manage tickets using ticketing tools to track progress and ensure SLA compliance. Collaborate with internal teams to escalate complex issues when necessary. Job Requirements : 1-3 years of experience in IT support or related field. Strong knowledge of hardware troubleshooting techniques. Proficiency in managing tickets using various ticketing tools (e.g. Zendesk). Ability to work under pressure to meet SLAs while maintaining high levels of customer satisfaction. Interested candidates can share their profile on radhika.upadhyay1@genpact.com

We are Hiring for International voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 28k Shifts :Rotational Virtual interview !! Call or whatsapp manya @6364822002 / 6364803282 / 9606523804 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

Outlook Configuration Office 365 Installing, configuring and troubleshooting of Windows clients like Windows 7, Windows 8 & 8.1 and Windows 10 Troubleshooting Network connectivity in a LAN/WAN environment. Install, configure & maintain network services, equipment and devices. Printer Installation and Troubleshooting of both local and network printers. Hands-on experience in MS-Outlook configuration & Troubleshooting. Malware/Computer virus remediation by Antivirus installation and patch updates implementation. Taking care of IT related queries, working with SIRT and resolving the same relevant to the area of concern. Providing End user support in order to facilitate operational flow. Supporting for HP, DELL and Lenovo laptops for Both Hardware and software process Performing Preventative maintenance activities for every 6 months to monitor the asset details for Desktop. Involved in maintaining and resolving tickets as per the SLA. Adding clients to Domain and resolving related issues. Immediate Joiners preferred. Share your resume at chandanbala.jain@teamcomputers.com or refer someone whose interested.

-Provide technical support for computer hardware, software, and network issues. -Installation configuration of system,Printer, CCTV Interested candidate can call/whatsapp Mr.Sam(HR)- 91767 94747 Male candidates only.

Key Roles & Responsibilities Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Document knowledge in the form of knowledge base tech notes and articles Follow the SLA for issues with respect to the severity Key Qualifications & Skill Sets Proven 1 to 4 years of working experience in Application Support, enterprise technical support, IT support or as a technical engineer. preferably in the Payment domain Strong exposure to MySQL and writing SQL queries Understanding & Experience in scripting languages (Perl, Shell) Understanding & Experience in LINUX, & UNIX commands Good understanding of API. Good undrestaing and experience in debbuging Critical Thinking and problem-solving skills Strong problem-solving skills Excellent client-facing skills Excellent written and verbal communication skills Ability to work under pressure Ability to prioritize tasks based on urgency and importance Motivation to learn new skills and technologies

About the Role: We are looking for a skilled Technical Support Engineer to assist our clients with all aspects of technical support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers succeed. Responsibilities: Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones . Diagnose and resolve software and hardware issues. Take calls from Global customers and initiate the right response to them, positively and professionally Willing to work rotational shift(including night shifts) Excellent written & spoken communication skills Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Strong understanding of computer systems, networks, and software applications. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Knowledge of Networking is a plus.

Quality L2- first-level IT support and troubleshooting Perform Data Backup and restoration activities IT Administrative activities Monitor the Network uplinks of the service providers Maintain the software inventory up to date Required Candidate profile Exp: 2+Years loc: Aurangabad np: 30 Days ankitapisal@peshr.com/9004076848

Hiring for IT Specialist @ Sersa, Sonipat in IT & Technical Support Department Exp.- Minimum 2years exp. in an IT role salary- 30-40k good knowledge of Window/Linux enviornment and networking and troubleshooting int. candidate cont. on- 8222822052

Responsibilities : Responsible for the management of the companys Internet and information technologies (IT) assets, maintenance of all information technology equipment Manage the companys system firewall protection applications or software Make mechanism for the protection of the companys system Hire, develop, mentor, and train the IT staff Account for backup of systems and all data Offer training to staff of the organization and its clients Responsible for the management of the organizations email accounts Make effort for effective safety protocols Make recommendations for the improvement of the companys IT department Maintain right working attitude with other IT staff Respond to clients questions on IT Handle the organizations hosting information Continuously seek improvement of the IT sections Stay informed of development in the IT world Network computers in various departments when needed Responsible for the installation and configuration of software on computer systems Handle diagnosis and troubleshooting of computers to discover and solve hardware and software faults, handle logging of queries for both customers and employees Responsible for analyzing call log to discover trending matters and issues. Responsible for providing advanced technical support for Citrix environments, VPN configurations, VDI setups, and CaseWare applications. Responsible for troubleshooting and resolving complex technical issues escalated from junior support staff. Ensure timely resolution of support tickets in accordance with SLA guidelines Requirements: Degree in IT and System Technology field or its equivalent Minimum 15 years experience in IT section of an organization Ability to attend to detail and respond swiftly to work demand. Ability to identify and resolve issues regarding IT in a manner that is timely. Proficiency in Internet Languages, i.e., PHP, Linux, Apache, MySQL, and others Proficiency in management of people and team development Ability to stay connected with the reality and updates on IT Proficiency in gathering and analyzing information. Passionate about technology. Excellent communication skills Great Decision-making skills Proficient in Microsoft Office Applications Adaptable to changing work expectations.

GREETING!! WE ARE LOOKING TECH SUPPORT ASSOCIATES. CANDIDATES WITH TECH EXPERIENCE CAN APPLY. For further queries, feel free to contact: JOY 7996004799 rivera.joy1210@gmail.com Ananya 8884496986 ananya.rivera24@gmail.com If we are unable to respond to your calls do drop your cv on whatsapp we shall get in touch with you. Job role: Service helpdesk desk Shift: UK/US rotational shift Salary: Exp ( only graduates with PDC or convocation) - upto 7.5 lpa Location: Bangalore 2 way cabs will be provided upto 20 km radius NOTE: 1.We are looking for immediate joiners 2. EPFO check will be done post selection Role & responsibilities: 1. Help Desk Agent / Store Support Executive • Primary contact for Tesco store colleagues needing IT or operational support. • Troubleshoot POS (Point of Sale) systems, scanners, self-checkouts, handheld devices, and back-office systems. • Assist with software updates, password resets, network issues, and basic hardware troubleshooting. • Log and categorize incidents in the ITSM system (like ServiceNow). • Provide first-line resolution or escalate to specialized teams (like infrastructure or network teams) as needed. • Communicate clearly with store staff who may not be technically skilled. 4. Technical Specialist / L2 Support • Resolve escalated, complex issues (e.g., server crashes, database failures in stores). • Configure and troubleshoot store hardware (servers, network routers, tills). • Provide remote support tools assistance. • Work with software vendors and internal IT teams for patches and updates. Common Issues in Help Desk Handles: • POS till not working. • Printer/scanner not connecting. • VPN/network down at store. • Password resets (e.g., Kronos, Tesco systems). • New device setup (e.g., handheld scanners). • Software crashes (e.g., for inventory or checkout apps). • Payment gateway downtime. • CCTV system technical issues. Key Skills Needed: • Good technical troubleshooting knowledge (Windows, POS systems, basic networking). • Fast-paced problem-solving mindset. • Strong communication must simplify technical terms for non-technical store staff. • Multitasking under pressure (especially during Black Friday, Christmas rush, etc.). • ITSM tools familiarity (ServiceNow, Remedy, Preferred candidate profile EXPERIENCE UP TO 2YRS IN CUSTOMER SERVICE/HELPDESK/TECHINICAL SUPPORT. Perks and benefits : COMPETITIVE SALARY : CAREER GROWTH OPPORTUNITIES IN IT SUPPORT DOMAIN Thanks and regards, Rivera Manpower Services JOY 7996004799 rivera.joy1210@gmail.com Ananya 8884496986 ananya.rivera24@gmail.com If we are unable to respond to your calls do drop your cv on whatsapp we shall get in touch with you.