674 It Support Jobs - Page 25

Position: IT Service Desk Analyst I Job Description: IT Service Desk Analyst I Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. What You ll Be Doing A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A help desk analyst spends most of the day performing remote support. This can take several forms: Over-the-phone support Screen sharing or remote control Live chat support Email support What We Are Looking For Typically requires a 4 year degree and 1-2 years of experience or a 2 year degree and equivalent related experience Has no discretion to vary from established procedures Has no related work experience or has work experience but requires formal training in theories/concepts in own function Works under close supervision Arrow Electronics , Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com . . For more job opportunities, please visit https://careers.arrow.com/us/en . Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology

Position: IT Service Desk Analyst I Job Description: IT Service Desk Analyst I Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. What You ll Be Doing A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A help desk analyst spends most of the day performing remote support. This can take several forms: Over-the-phone support Screen sharing or remote control Live chat support Email support What We Are Looking For Typically requires a 4 year degree and 1-2 years of experience or a 2 year degree and equivalent related experience Has no discretion to vary from established procedures Has no related work experience or has work experience but requires formal training in theories/concepts in own function Works under close supervision About Arrow Arrow Electronics , Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com . Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/ . For more job opportunities, please visit https://careers.arrow.com/us/en . Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology

Role & responsibilities Infrastructure Management: Overseeing the organization's IT infrastructure, including hardware, software, and networks. Support Services: Managing and improving IT support services, including help desk, troubleshooting, and maintenance. Project Management: Leading and coordinating IT projects, ensuring timely and successful completion. Team Leadership: Managing and mentoring IT support staff, fostering a positive and productive work environment. Problem Resolution: Investigating and resolving complex technical issues, ensuring minimal disruption to business operations. Vendor Management: Managing relationships with IT vendors and contractors. Security: Implementing and enforcing IT security policies and procedures. Budget Management: Developing and managing the IT budget, ensuring efficient resource allocation. Continuous Improvement: Identifying and implementing process improvements to enhance IT support and infrastructure. Staying Up-to-Date: Keeping abreast of emerging technologies and industry trends. Preferred candidate profile Open to travel to project sites as and when required Should be ok to work alternate Saturdays Should be a good team lead who can manage 3-4 IT support engineers

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Micro Focus Operations Manager i Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education JOB DESCRIPTION – AWS MICROFOCUS LEADThe AWS Microfocus Lead oversees Intel, Unix, and mainframe operations at our client's Mainframe to Cloud Project. This role involves technical work on mainframe servers and other platforms like Unix, Linux, and Microfocus Enterprise Scheduler.Key Responsibilities: Manage and troubleshoot Micro Focus Enterprise Server and Developer software in Red Hat Enterprise Linux on AWS and Microsoft Windows. Operate in a multi-platform environment, monitor peripheral equipment using JES2, MVS, and UNIX commands. Generate high-volume reports, check JCL for errors, and assist programmers as needed. Organize job stream inputs and manage operational backlogs. Good knowledge on Linux and Cobol programming knowledge with troubleshooting. Team leading experience.Additional Duties: Provide after-hours IT support for password resets and printer issues. Operate daily job schedulers and troubleshoot production environments using Dynatrace APM. Participate in Disaster Recovery Tests and monitor client data centers from a centralized Network Operations Center (NOC).Required Qualifications: At least 12 years of total experience with 5 years of relevant experience to be SME. Experience in mainframe and Intel platforms in a corporate setting. Experience and proficiency in Micro Focus Enterprise Server implementation and administration on Cloud, Dynatrace, IWS, and LRS. Implementing Micro Focus PU updates Thorough understanding of Micro Focus ESCWA, COBOL environment setup, Smart Analytics, Service Manager Portal, System Security, Performance and Tuning, and PPM Familiarity with CI/CD, Jenkins, Git, and cloud infrastructures (especially AWS). Migration from mainframe to Cloud Knowledge of RDBMS and distributed architectures.Additional Requirements:Must be available for rotating shifts, weekends, and holidays, including 24-hour on-call support as needed. Qualification 15 years full time education

- Handle customer queries. - Basic troubleshooting. - Willingness to work in shifts.

- Advanced issue resolution. - Handle escalations from L1. - 24x7 shift readiness.

Install, configure & maintain servers, networks, and system. Manage user accounts & access rights (Azure AD). Ensure data security, backups & system uptime. Provide technical support & training to staff. Maintain IT asset inventory & documentation. Required Candidate profile Solid knowledge of IT administration & system security. Implement & maintain firewall systems to protect the company's systems from viruses. Procuring, maintaining & administering computers.

Provide tech support to users Maintain systems and software Track IT inventory Handle vendors Manage courier logistics for branches Reorder equipment as needed Assist with admin tasks. Submit your resume to careers@crescendofinserve.in. Life insurance Health insurance Provident fund

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune, please walk-in for the interview on 14th, 15th and 16th May 2025 at Pune. Note: Please carry a copy of this email to the venue. Work Location for this job role is in Pune. Interview Time: 10 AM to 1 PM Interview Date: 14th, 15th and 16th May 2025 Interview Venue: Infosys Limited Phase 1 Rajit Gandhi Infotech Park, Building B1, Ground Floor, Hinjewadi, Pune, Maharashtra- 411057 Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Documents to Carry: Carry a print out your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Talent Acquisition | INFY HR

We are hiring for multiple position in IT Dept. Contact person Mr. Srinivasa M, those who are unable to attend the interview are requested to forward their resumes to email id: naveenkumarp@microlabs.in, jonesnaveenrajp@microlabs.in Candidates are requested to carry their copies of Resume, Mark Sheets, Experience Certificates, Latest salary certificate, pay slips of three months and one photographs. Information Technology (IT) Position: Executive/Sr. Executive (Only for male candidates) Qualification: Diploma, B.Sc / M.Sc./ BE / BCA /MCA Experience: 5 to 8 years experience in Pharmaceuticals formulation plant. Job Profile: Proficient in QC & Production related software's both installation and qualification. Well versed in Audit compliance related to IT department.

Roles and Responsibilities : Provide technical support to end users through phone, email, or chat channels for IT-related issues. Troubleshoot and resolve complex technical problems using various tools such as BMC Remedy, ServiceNow, and other relevant software. Job Requirements : 3-8 years of experience in an international voice process environment providing IT support or service desk services. Strong knowledge of ticketing tools like BMC Remedy or ServiceNow; ability to learn new systems quickly. Excellent troubleshooting skills with the ability to analyze complex technical problems and provide effective resolutions. Experience working in an international environment with diverse cultural backgrounds.

Roles and Responsibilities: Provide service and customer support during remote meetings and interactions. Install POS software on clients systems or devices efficiently. Conduct training sessions to help clients understand and use the product effectively. Diagnose errors or technical problems and determine proper solutions to resolve client queries. Create, maintain, and implement SOPs to standardize support processes. Hands-on experience with Windows, Linux, and Mac OS environments. Research and identify solutions for software and hardware issues. Troubleshoot technical issues, including account setup, system errors, and network configurations. Ask targeted questions to quickly identify the root cause of issues and provide resolutions. Communicate with clients through phone, email, or chat to resolve technical challenges. Ensure all technical issues are logged properly with detailed documentation. Build and maintain positive relationships with international customers, ensuring high levels of satisfaction. Flexibility to work in rotational shifts to support international time zones. Additional Qualification and Skills: Software Installation and Training. Flexibility to work in rotational shifts to support international time zones.

Role:Service Desk Min 2 Yr Exp Into Technical Support International Voice Must Have - Voice Exp Tech Graduate 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off CTC - Up to 6 LPA Fixed Cont- Naman 8890377950 naman@genesishrs.com

Hiring for Technical role - Microsoft Process • Location- Gurgaon /Pune/Bangalore • Salary upto 8 LPA • 18 months service agreement • Immediate joiners preferred • Work from Office - 24/7 Shifts Whatsapp Kajal on 8860800235 for more information Required Candidate profile Good communication skills with knowledge in technical support Whatsapp Kajal on 8860800235 for more information Perks and benefits Certification from the company and Both side cabs

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide ongoing support to clients, ensuring their systems or applications are running smoothly. Communicate effectively with clients to understand their issues and provide appropriate solutions. Interpret and design resolutions based on your deep product knowledge. Collaborate with cross-functional teams to resolve complex technical issues. Document and maintain accurate records of client interactions and resolutions. Stay up-to-date with the latest industry trends and technologies to provide the best support to clients. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with Service Desk Voice Support. Strong understanding of IT support principles and practices. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Ability to work well in a team and collaborate with cross-functional teams. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do: Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What you’ll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: 6 months to 1 years of experience Bachelor's degree in a relevant field or equivalent work experience Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Hold product demonstrations for customers and partners Follow the support process from on-boarding to training. Schedule and follow-up for client demo's for training Manage all reseller/distributors on-boarding , training and support. On-boarding new customers Mediate between clients and the organization. Handle and resolve customer requests and complaints. Aid in product design and product development.Preferred Language Hindi and Malayalam

Min exp -2+ years Install and manage Linux servers (Ubuntu, CentOS, Red Hat). Handle user access, system settings, and server security Install and renew SSL certificates for secure access. Required Candidate profile 2+ year of experience Understanding of SSL, firewall, and server security Ready to travel and work at client locations. Pref immediate joiner Good comms Only whats app - 9011612355

Skill - Service Desk Management, Service Desk Voice Support ITIL framework knowledge, experience with ticketing systems Work in a 24x7 rotational shift – Voice Process Strong understanding of IT service desk operations

Role & responsibilities Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required: 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills 13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user 14. Good knowledge in Active Directory, MFA and printer mapping.

Job Summary: We are hiring a Technical Service Desk Executive to provide end-user IT support. The candidate should have experience with ticketing tools and troubleshooting Windows/macOS, MS Office, Teams, OneDrive, and internal applications, along with knowledge of ITIL processes. Key Responsibilities: Troubleshoot issues on Windows, macOS, MS Office, Teams, OneDrive. Support end-user devices: laptops, desktops, and peripherals Manage and resolve service desk tickets Follow ITIL-based support procedures Communicate effectively with users and IT teams Requirements: Any graduate (preferably with an IT background) 2-3 years of IT support or service desk experience Knowledge of ITIL processes Good communication and problem-solving skills Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com Or Whatsapp on 9599004793

JOB DESCRIPTION - IT HELP DESK ANALYST LOCATION: Vikhroli West, INDIA Job Title: IT Help Desk Analyst Shift-24*7 PRIMARY RESPONSIBILITIES Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc. Provide information on IT processes, general how-to queries and known outages. When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. Follow-up with Level 2 support teams for timely completion of tasks. This job role requires candidates to provide IT support on inbound and outbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. TECHNICAL SKILLS: Thorough knowledge of Windows 10 and above Operating System. Good working knowledge of Windows, MS Office 365 & internet technologies. Basic knowledge of networking concepts, troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365, Browser troubleshooting. Ability and willingness to learn quickly, keep knowledge current. EDUCATION & WORK HISTORY: Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum 2 years of experience in a technical support role. Candidates with prior experience in a technical, voice-based process will be given priority. COMMUNICATION SKILLS: High proficiency in English grammar, vocabulary, and sentence structure. Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers. Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice, and confident tone. Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker. OTHER ESSENTIAL SKILLS: Telephone etiquette - basic call handling skills. Customer service skills (persuasion, empathy, helpfulness & positive attitude). Good business communication skills (e-mail).

Designation: Specialist - Infrastructure Support/IT Support Key Responsibilities Manage, configure, and monitor Sophos Firewalls (XG, XGS series). Administer and troubleshoot Ruckus WiFi networks (SmartZone, Unleashed, and Cloud). Perform routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP. Provide Level 2 support for network, server, and security-related incidents. Conduct firewall policy updates, firmware upgrades, VPN setup and monitoring. Monitor network traffic and performance, optimize throughput and security. Handle Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning. Manage user accounts and permissions in AD. Collaborate with Level 1 and Level 3 teams to resolve escalated issues. Create and maintain documentation for configurations, procedures, and infrastructure. Participate in audits and compliance efforts related to IT infrastructure. Required Skills & Experience: 3+ years of experience in IT support or network administration. Strong experience with Sophos XG/XGS Firewalls, including policies, NAT, IPS, VPNs. Solid hands-on experience with Ruckus WiFi systems - access point deployment, SmartZone controller management. Proficiency in Windows Server administration - Active Directory, GPO, DNS/DHCP. Good understanding of LAN/WAN concepts, TCP/IP, VLANs, and routing protocols. Experience with system monitoring tools and ticketing systems. Excellent troubleshooting and analytical skills. Strong communication and documentation abilities.

Troubleshooting Software, Operating systems, Installation & troubleshooting of Network Printers. Installation & troubleshooting of Antivirus packages. Troubleshooting MS Outlook & M365. Experience in handling NSF File & PST File. Data Backup. Desktop/ Laptops/ Printers Administration/Outlook Antivirus management M365 office suite support Coordination with third party vendors for IT assets under warranty/proprietary support Switch, Firewall, Operations (Basics) Experience in managing VC & Meeting Room devices Network Support (basic) Vendor Management End user data backup English (Speaking & Writing) is must, Worked in ITIL based environment, Adhere SLAs, process runbook documents. Support to Windows, Desktops, Laptops, MAC laptop and workstations.

Position : Help Desk support Permanent Role Work location : Chennai ( City office) Prime Location. Interview Process : Face to Face Mandatory Mode : Work from office / (Rotational Shifts) mandatory. RESPONSIBILITIES University degree in the field of computer science, information sciences, or related field and/or a minimum of 4 to 6 equivalent work experience. Exceptional knowledge of computer hardware. Deep-seated experience with Windows desktop operating systems. Working knowledge of a range of diagnostic utilities/ should have worked in MNC Companies. Solid relationship management and performance management skills. Ability to motivate and direct staff members and subordinates. Strong understanding of the organizations goals and objectives. Exceptional written and oral communication skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language to non-technical staff and end users. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. should be willing to work in rotational shits Looking for Short Joiners with Good Communication skills. And who is presently residing and working in chennai and who can take Face to Face intws need only apply: Mail : krishnan.g@talentfocuz.com