674 It Support Jobs - Page 26

Hi, We are hiring for the Leading ITES Company for Service Desk Profile. Job Description: Any Graduate (Full Time) can apply Technical Troubleshooting Knowledge: Basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues. Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web Should be flexible for voice support Must be a strong cross-team collaborator Requires ability to thrive in a demanding, fast paced Basic knowledge about Systems, backup and Network Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's ITIL Knowledge and Certification is added advantage Key Skills: a) Any Graduate b) Minimum 1 Year work Experience in Service Desk Role c) Knowledge of Active Directory To Apply Follow the Steps Below: a) For Position in Noida Search : Copy and Paste the below link https://outpace.in/job/service-desk/ b) For Position in Gurgaon Search : Copy and Paste the below link https://outpace.in/job/service-desk-2/

Dear Candidate, Currently we have an urgent opening for below mention profile: Company Name: SBI-SG Website: https://www.sbisgcsl.co.in/ Location : Vile Parle Profile: Information Technology No of Vacancy: 3 Role & responsibilities: 1. Manage Icustody and Fund Management applications 2- Confirm all services for running the application are working smoothly. 3- Ensure that the IT Backup policy is being adhered to. 4- Monitor the management of operating system and database administration 5- Ensure creation new users in application and manage administrations 6- Good Knowledge in various OS and Database administration and other application tools such as UNIX, Oracle, SQL Server etc. LOOKING FOR MALE CANDIDATES AS IT WILL HAVE ROTATIONAL SHIFT WORKING. Preferred candidate profile Bachelors or an Advanced degree in Information Technology, Bachelors degree in Accounting, Finance, Business Administration, Information Technology or a related field.

Responsibilities: * Manage IT help desk requests via phone, email & chat * Provide remote & onsite support for desktop issues * Collaborate with teams on project implementation & maintenance

Greetings from Bahwan Cybertek (MNC IT Company) Hiring for Male Desktop Support Engineer with min 1.5 years to 4 years experience in Desktop support,OS Installation. Experience 1.5 to 4 years. MALE CANDIDATES APPLY AND LOOKING FOR IMMEDIATE JOINERS. CANDIDATES NEED TO JOIN IMMEDIATELY IF SELECTED. Work from Office 5 Days(MON TO FRI) Location Pune Mundhwa Job time-9.30am to 6.30pm FACE TO FACE INTERVIEW WILL HAPPEN ON 13TH TO 15TH MAY. Only Male Candidates can apply for this role. Any Graduate can apply . Age 21-27years Salary upto 20-30k with p.f ,gratuity,mediclaim benefit. INTERESTED CANDIDATES CAN APPLY on debarati.r@bct-consulting.com and contact at 8100454160

We are Hiring for International voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 28k Shifts :Rotational Virtual interview !! Call or whatsapp manya @6364808230 / 6364803282 / 9606523804 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

Responsible for administering servers, desktops, printers, routers, switches, firewalls, software deployment, security etc. • User creation, authorization control and system support. • Outlook Configuration. • Windows Based software trouble shooting. Printer and Scanner Installation. Responsible for installing and supporting LANs, WANs Internet, and intranet. Linux and Windows Based Server Installation, Maintenance, Application Deployment, and Database Management. Provided technical support for database maintenance and application management. Asset Management

Role & responsibilities Job Title: IT Support Officer Department: IT & Systems Location: Daund Reporting To: IT Manager / Admin Head / Plant Head CTC: 3.50 LPA Experience Required: 25 years in IT infrastructure support with focus on CCTV, telecom, and networking Job Purpose: To ensure smooth functioning, maintenance, and troubleshooting of the organization's surveillance systems (CCTV), telecom infrastructure (EPABX, intercom), and internet/network connectivity to support uninterrupted operations. Key Responsibilities: Surveillance Systems (CCTV): Install, monitor, and maintain CCTV cameras, DVR/NVR systems, and related infrastructure. Troubleshoot issues with live feeds, recording failures, or camera breakdowns. Regularly back up surveillance data and ensure secure storage. Telecom Infrastructure: Manage and maintain EPABX systems, intercoms, and internal telephone lines. Handle extensions, call routing, and connectivity issues. Coordinate with telecom service providers for line issues or upgrades. Internet & Networking: Monitor and ensure stable internet connectivity across departments. Manage LAN/WAN setup, routers, switches, and firewalls. Troubleshoot network-related problems for end-users. System Support: Provide basic IT support for hardware like desktops, printers, and biometric attendance systems. Maintain an asset register for all IT and surveillance equipment. Vendor Coordination: Liaise with external vendors for hardware maintenance, AMC, and installation of new systems. Follow up on service requests and ensure timely resolution. Reporting & Documentation: Maintain service records, downtime logs, and installation reports. Report daily/weekly status to the reporting manager. Key Requirements: Education: Diploma / B.E. / B.Sc. in IT, Electronics, or Computer Science Experience: 2–5 years in a similar role managing CCTV, telecom, and internet systems Skills: Knowledge of IP & analog CCTV systems, DVR/NVR configurations Familiarity with EPABX/intercom systems and basic telephony Hands-on experience with routers, switches, and basic network troubleshooting Basic knowledge of firewall, static/dynamic IP setup, and structured cabling Strong problem-solving and communication skills Preferred Industry Background: Manufacturing, Plant Operations, Corporate Offices, or similar setups with CCTV, telecom, and IT infrastructure needs

Greetings from KVC CONSULTANTS LTD. We are looking for people 2 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *2 year International Technical support Experience Salary - Upto 6.5 Lpa Working days -5 (Rotational Shifts)-2 days rotational off To know more or to get your interviews scheduled reach out to our expert H.R's Khushi 7869457739 Surbhi 7880292299 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Job Title: M365 Trainer and IT Manager (Dual Role) Location: Lower Parel, Mumbai Employment Type: Full-time Position Overview: We are seeking a dynamic and versatile professional to take on a dual role as an M365 Trainer and IT Manager. This unique position combines leadership of the IT infrastructure and support function with expert-level training and adoption of Microsoft 365 (M365) tools across the organization. The ideal candidate is a proactive IT leader with strong technical knowledge of M365 ecosystems, excellent communication skills, and a passion for driving digital transformation through user enablement and IT excellence. Key Responsibilities: M365 Trainer Responsibilities (Approx. 80%): Develop and deliver engaging training sessions (virtual and in-person) for staff on Microsoft 365 applications including Teams, SharePoint, OneDrive, Outlook, Power Platform, and others. Create training materials such as user guides, quick reference cards, video tutorials, and FAQs tailored to various user levels. Drive M365 adoption by promoting best practices, productivity tips, and new feature rollouts. Assess and measure training effectiveness through surveys, feedback, and follow-up sessions. Stay updated with Microsoft 365 product updates and adjust training content accordingly. Act as a champion for digital workplace technologies and support users in maximizing M365 capabilities. IT Manager Responsibilities (Approx. 20%): Lead and manage the organization's IT operations including hardware, software, network, and security. Oversee IT support services ensuring timely resolution of technical issues across the organization. Administer and optimize M365 environment, Azure Active Directory, and related cloud services. Develop IT policies and best practices, including security protocols, disaster recovery plans, and data protection measures. Manage vendor relationships and evaluate contracts for IT services and products. Plan and execute IT projects including system upgrades, migrations, and digital transformation initiatives. Monitor and report on IT performance metrics and compliance requirements. Lead and mentor IT support staff (if applicable). Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field. Certifications (such as MCT, MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate) preferred. 5+ years of IT management experience, with at least 2 years focused on M365 environments. Strong expertise in Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange Online, Power Automate, Power BI, etc.). Proven experience in designing and delivering technical training programs for diverse audiences. Excellent project management, organizational, and leadership skills. Strong problem-solving abilities and a proactive approach to IT service management. Excellent interpersonal and communication skills. Preferred Skills: Experience with Azure, Intune, Endpoint Manager, and security frameworks. Knowledge of ITIL practices and frameworks. Experience in change management or organizational digital transformation initiatives. Ability to simplify complex technical information for non-technical users. What We Offer: Competitive salary and benefits package. Opportunity to shape the digital landscape of a growing organization. A dynamic and collaborative working environment. ,

Role & responsibilities Communications activities: (30%): Develop and implement communication plans for EIT projects and initiatives. Create and distribute content via newsletters, emails, intranet, presentations, and Viva Engage. Translate complex technical information[NI1] into user-friendly language for non-technical stakeholders. Manage the P&T department's communication calendar to ensure timely messaging. Serve as a liaison between P&T and other departments to facilitate effective communication. Monitor stakeholder feedback to refine communication strategies and content. Maintain and update P&T content on the intranet and other platforms. Organize and facilitate P&T workshops, webinars, and training sessions. Support crisis communication efforts during Major Incidents or outages. Stay informed on Technology communication trends and best practices to enhance the department's efforts. Software Asset Management and Renewals (60%) Serve as a key player in managing software assets, ensuring compliance, cost-effectiveness, and efficiency. Utilize Power BI and Alteryx for data analysis and visualization to provide insights into software asset management. Collaborate with cross-functional teams to gather, analyze, and interpret software asset information. Manage and oversee the software licensing process to ensure compliance with legal and organizational policies. Track and maintain an inventory of software licenses and renewals, ensuring timely renewals to avoid lapses. Collaborate with P&T and procurement teams to forecast software needs and budget for upcoming license renewals. Educate and advise stakeholders on software licensing terms, usage rights, and compliance requirements. Develop and implement procedures for software audits to ensure compliance with licensing agreements. Maintain accurate records of software usage and licensing agreements for audit and reporting purposes. Identify opportunities to optimize license usage and reduce costs through consolidation or alternative solutions. Respond to internal queries regarding software licensing issues and provide guidance as needed. Stay updated on industry trends and changes in software licensing to inform strategic decisions. Process Improvement and Innovation (10%): Continuously evaluate and recommend improvements to software asset management processes. Experiment with different tools and methodologies to enhance efficiency in software asset tracking. Stay informed about industry trends and emerging technologies in software asset management Preferred candidate profile Educations & Professional Certification (Required and/or Preferred) Excellent organizational and time management skills in order to manage multiple / competing priorities to conclusion Work Experience At least 5 years of technical and creative writing experience Experience working in technology sector and/or with digital business solutions Technical skills & Specialized Knowledge Proactively anticipates and manages client expectations by: communicating expected timelines prioritizing activities and raising any issues or risks gaining consensus on what needs to be done Strong understanding of the complexities associated with financial reporting and governance within a large organization Experience in establishing, monitoring and reporting performance indicators and performing ROI analysis General Attributes Exceptional critical thinking skills and attention to detail. Excellence in customer service, positive, proactive can do attitude, strong interpersonal and communication skills Assertiveness to obtain completion of project tasks and next steps by team members that sit outside of Insights & Reporting or completely outside of Products & Technology Able to work independently with minimal supervision Excellent discretion when dealing with sensitive information. Flexible and able to work with a wide range of cultures, understanding social, economic and cultural differences between the stakeholders we work with A self-starter who is quick to learn and apply new concepts. Accepting and willing to take on both complex and simple tasks. Communication/ Interpersonal Skills Excellent English verbal and written communication skills with the ability to communicate effectively with senior managers and directors within the firm Demonstrates professional attitude, discretion, integrity and tact at all times Is attentive to detail and makes sure no balls are dropped and can manage in an ever-changing environment Customer/ Client Service Exceptional client relationship skills & understanding of client needs is required and proactively communicate with clients (internal & external) to meet deadlines. Self-starter who is able to manage their own time / work, work well under pressure, prioritize and meet tight deadlines. Stakeholder management skills, including navigating pushback, advocating for your ideas, and willingness to change course quickly Problem Solving/ Judgement/Decision Making Ability to prioritize, manage time, multi-task across many assignments, create deliverables and delegate to others as well as monitor their work for completion Accountability/ Impact of Decisions This individuals work will contribute to the high functioning team and ensure that all areas of the team are moving forward Decisions made by this role impacts their own work, further impact of error is mitigated Shift:2pm-11pm

Exp in Legal Operations and Technology Data analytics skill using legal data E-billing, Legal Project Management, Outside Counsel Spend Management, TK Rates A strong understanding of the core business. The ability to translate the needs of business departments into workable tools Strong Microsoft Office skills, specifically with using Excel and PowerPoint Presentations, Experience creating dashboards/analytics/KPIs Analytical skills and comfort with multiple data sets, with the ability to draw conclusions and make informed recommendations problem-solving and communication skills Innovative attitude , capable for leading internal projects Very good prioritization skills to balance key priorities A strong customer centric approach. Good To Have Skills Legal Applications - Serengeti and others and Legal IT Support DocuSign, or similar e-signature tool. Strong understanding of key contract terms, Budget related understanding, Basic knowledge of Board Meeting. Understanding of key Insurance terms & knowledge of Insurance Business. Good To Have Skills: Legal Applications - Serengeti and others and Legal IT Support DocuSign, or similar e-signature tool. Strong understanding of key contract terms, Budget related understanding, Basic knowledge of Board Meeting. Understanding of key Insurance terms & knowledge of Insurance Business. What will your job look like You will be responsible for operating tasks in one or two of the following project areas within the project management office: schedules, risks, budget, resources, communications, reports, etc. You will manage and maintain his domain data in order to analyze quickly and effectively. You will analyze data proactively and buy request in order to identify trends, to predict and to raise flags where needed. You will use and maintain data gathering tools to provide ongoing status updates to support the project management team. You will review and processes project related data and acts as a first level point of contact for raising issues, deviations and concerns. You will interface and work with Finance, HR & Development Project managers to deliver Amdocs project management procedures and methodologies.

We are hiring a Technical Support Specialist with strong communication skills and a well-rounded technical foundation to support our web application users. This role involves working in rotational shifts (including nights), and requires someone who is technically sound, well-spoken, and professionally groomed to handle global client interactions via calls, emails, chat, and ticketing platforms. As the first point of contact for technical issues, you ll ensure smooth user experiences by diagnosing problems, resolving them efficiently, and collaborating with our internal tech teams when necessary. If you are looking to build a strong foundation in IT support while working in a dynamic, fast-paced environment, this is the opportunity for you. Key Responsibilities -Deliver technical support to end-users for our web applications across multiple channels (call, email, chat, ticketing). -Troubleshoot and resolve issues related to application performance, access, or functionality. -Escalate unresolved cases to engineering or product teams with proper documentation. -Assist users with website updates, account setups, and feature-related queries. -Maintain detailed logs of issues, resolutions, and follow-ups in the support system. -Manage user access and permissions securely, following internal protocols. -Provide regular updates to users, ensuring a customer-first approach at every touchpoint. Required Skills -Excellent spoken and written English communication skills neutral accent and strong grammar. -Technically groomed with basic knowledge of IT systems (Windows, Linux/macOS) and web technologies. -Analytical mindset with strong problem-solving and multitasking capabilities. -Familiarity with ticketing tools. -Ability to adapt to rotational shifts and work with global clients. Eligibility Criteria Qualification: Any Graduate (preferred: B.Tech/B.E./B.C.A., M.Tech, MBA - IT/Finance) Experience: 0-5 years in Technical Support or IT Helpdesk roles (preferably with web applications)

Description: We are seeking a skilled and motivated DevOps Support Engineer (L2) with strong expertise in Linux administration, shell scripting, AWS, and configuration management tools like Ansible or Salt. The ideal candidate will be responsible for handling L2 support operations, troubleshooting production issues, and automating infrastructure tasks using scripting and DevOps tools. The position is only open for NOIDA location. Requirements: Required Skills: Linux system administration and troubleshooting Strong command of Bash/Shell scripting Proficiency in Python for automation Working experience with AWS Hands-on with Ansible, SaltStack (preferred) Good knowledge of network protocols and troubleshooting (DNS, OSI model) Experience with web performance issues and server debugging Familiarity with SSH, SSL, SFTP, and secure communication standards Solid understanding of DevOps principles and tools Excellent problem-solving and analytical skills Preferred Qualifications: Bachelor's degree in Computer Science, Engineering, or related field Experience with monitoring tools (e.g., Prometheus, Nagios, CloudWatch) Exposure to containerization (Docker/Kubernetes) is a plus Knowledge of CI/CD pipelines and Git-based workflows Job Responsibilities: Key Responsibilities: Provide L2 support for cloud-based and on-prem infrastructure, focusing on system stability, performance, and security. Manage and troubleshoot Linux servers, networking issues, DNS, and web-based application performance. Use Bash/Shell scripting and Python to automate routine tasks and improve system reliability. Work with AWS services (EC2, S3, IAM, CloudWatch, etc.) for deployment, monitoring, and operations. Maintain and deploy configuration management using Ansible or SaltStack. Monitor logs, diagnose failures, and coordinate with development teams for issue resolution. Manage secure protocols including SSH, SSL/TLS, SFTP, etc. Perform root cause analysis for recurring production issues. Adhere to ISO/OSI stack concepts and troubleshoot across layers. Collaborate with security teams to ensure secure operations and handle vulnerability remediation. What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

Hiring for Technical role - Microsoft Process • Location- Gurgaon • Salary upto 8.4 LPA • 18 months service agreement • Immediate joiners preferred • Work from Office - 24/7 Shifts Whatsapp Radhika on 9891663444 for more information Required Candidate profile Good communication skills with knowledge in technical support Whatsapp Radhika on 9891663444 for more information Perks and benefits Certification from the company and Both side cabs

IT Support Specialist Summary Apply Now Vijayawada Full-Time 2-4 years Industry IT/Technical Support Responsibilities Provide Level 1 and 2 support for IT issues. Install, configure, and maintain IT equipment and software. Troubleshoot network, hardware, and software issues. Document IT procedures and maintain knowledge bases. About The Role Provide technical support to end-users and resolve IT issues. The role involves troubleshooting hardware, software, and network problems and ensuring smooth IT operations across the organization. Qualifications Provide Level 1 and 2 support for IT issues. Install, configure, and maintain IT equipment and software. Troubleshoot network, hardware, and software issues. Document IT procedures and maintain knowledge bases. Skills Strong troubleshooting skills for hardware and software. Knowledge of Windows and Linux operating systems. Understanding of networking concepts and protocols. Excellent communication and customer service skills.

Job description Qualifications and Experience: Any Bachelor's degree, Information Technology, or a related field (or equivalent work experience). 2-3 years of experience in an IT support role. Proven experience in troubleshooting hardware, software, and basic networking issues. Hands-on experience with operating systems (Windows), MS 365 Apps for Enterprise, and other common business applications. Familiarity with Active Directory, Entra ID or other user management system Basic understanding of network protocols (TCP/IP, DNS, DHCP). Excellent problem-solving and analytical skills. Strong communication (both verbal and written) and interpersonal skills. Excellent customer service orientation and a proactive approach to problem resolution. Ability to work independently and as part of a team. Strong organizational and time management skills. Preferred Skills (Optional): IT certifications (e.g., Microsoft Certified Desktop Support Technician). Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Management). Knowledge of remote desktop tools. Experience with mobile device management (MDM). Basic scripting skills (e.g., PowerShell, Bash). Familiarity with ITIL framework. Responsibilities: Technical Support: Provide first and second-level technical support to end-users via phone, email, and in-person for hardware, software, and network-related issues. Diagnose and resolve technical problems efficiently and effectively. Escalate complex issues to senior IT staff or external vendors when necessary. Document all support interactions, troubleshooting steps, and resolutions in the helpdesk system. Follow up with users to ensure their issues are resolved to their satisfaction. Hardware and Software Management: Install, configure, and maintain computer hardware (desktops, laptops, peripherals), operating systems (Windows), and standard software applications. Troubleshoot hardware failures and coordinate repairs or replacements. Manage software installations, updates, and licensing. Assist with the setup and maintenance of printers, scanners, and other office equipment. User Account/Mailbox Management: Create, modify, and disable user accounts in Active Directory or other relevant systems. Manage user access and permissions to network resources and applications. Create/Modify Mailboxes, Distribution lists Access/Permission management Network Support: Troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN). Assist with the configuration and maintenance of network devices (routers, switches, firewalls) under the guidance of senior network engineers. IT Documentation: Create and maintain clear and concise IT documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures. IT Asset Management: Assist with the inventory and tracking of IT assets (hardware, software licenses). Security Awareness: Adhere to company security policies and procedures. Educate users on basic security best practices. Report any suspected security incidents. Project Assistance: Assist senior IT staff with IT-related projects, such as system upgrades, migrations, and deployments.

Req ID: 322422 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate -C1/C2 Certified to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Senior Service Desk Associate English India - Hybrid working (Office and Hybrid (Office and Remote)) Competitive Salary & Benefits Role Overview The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work shifts if required About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Help Desk, Information Technology, Consulting, Technology

Req ID: 300588 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceDesk Senior Rep - ITIL to join our team in Bangalore, Karnataka (IN-KA), India (IN). Answers the customers' contacts via agreed channels and record reported issues. Identifies issues, apply fixes and investigate root causes using processes & industry knowledge Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance Acts as coach & an escalation point for less experienced colleagues Ideally University education, preferably technical degree or Microsoft certifications Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus Experience of providing Hybrid (Office and Remote) IT support Excellent communication and customer service skills This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.) Senior Service Desk Associate English India - Hybrid working (Office and Hybrid (Office and Remote)) Competitive Salary & Benefits Role Overview The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work shifts if required Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package Working for a top 5 company in the industry worldwide Company culture focused on the employee wellbeing The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platforms About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment Help Desk, Information Technology, Consulting, Technology

- Lead IT and networking function & to work independently and responsibly - Troubleshoot network connectivity issues - Handle firewall, endpoint security, access control, mail access, CCTV etc - Provide L2/L3 support for system and network issues

Areas of Responsibilit y: IT Support for remote sites Provide L1/L2 technical support and resolve user issues. Troubleshoot issues related to IT infrastructure and end user applications. Support the Windows compute environment. Virtualization VMware, Hyper-V Configure and manage IT infrastructure devices, Router, network switches, APs, server and storage Ensure uptime, performance, and availability of IT services. Implement patches, updates, and security fixes. Monitor and maintain firewalls, routers, and VPNs. Support & maintain AD Infrastructure. Management of LAN/WAN cable connectivity Provide wired/wireless connectivity for all network devices to the core network WAN Circuit management. Conduct vulnerability assessments and ensure security compliance. Implement cybersecurity best practices (endpoint protection, identity access management). Document incidents, resolutions, and SOPs. Use ITSM tools (ServiceNow, Zendesk) for ticketing and workflow management. Develop scripts for system automation. Desired Experience: User & System Support - Assist internal teams and ensure smooth IT operations. Infrastructure Management - Maintain servers, networks, data centers and cloud services. Networking: Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routing, and switching. Incident & Problem Resolution - Monitor and resolve technical issues. Security & Compliance - Implement security measures and ensure compliance with policies. Automation & Optimization - Improve system performance through scripting and automation. Training & Support: Providing guidance and training to end-users or junior engineers. Documentation: Creating technical documentation, SOPs, network diagrams. Team Collaboration: Working cross-functionally with developers, support teams, etc. Qualification & Experience: 4-8 years of experience with strong technical and functional experience in hands on application support, administration, configurations, enhancements, and project work. BCA/B E, B Tech, Degree in a technical field or equivalent practical experience. Capabilities Should have good communication skills, be self-motivated, quality and result oriented Strong Analytical and Problem-Solving Skills

Troubleshoot Desktop/Laptop/Workstation Hardware as well Network issues. Handling Tickets, Managing Assets and Inventory data. Responsible for local procurement of IT Assets & accessories. Provide support and troubleshooting as an when required. Required Candidate profile BE/MCA/Msc IT with 3+ years of experience as System Admin / IT Admin executive. Must be good at Networking, System Configuration and troubleshooting. Job opening is based near Vadodara.

I hope this email finds you well! We have an opening for IT Support Specialist Sr. at Telus Digital, Gandhinagar, Gujarat. Please find below the key responsibilities, qualifications, and expectations for this role, we believe your background and experience align well with what we're looking for, and we'd love for you to review it in detail. Job Description: Role: IT Support Specialist Sr. Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: Rotational Flexible Shift (including Night shift) Position Overview: The Desktop EUC Support Specialist is responsible to provide first line support to internal and external clients, administration staff, and EUC specialists in assisting them with additional hardware and software requirements and making sure that the systems are working properly according to company standards. Roles and Responsibilities: This resource is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organization. Provide technical support to the various technological platforms of the company (hardware, software) and implementing security policies, ensuring connectivity systems, patching, coordinate and monitor the implementation of best practices and support projects, support the area of technology in the development and operation of accounts, among others Physical and Remote Support To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. Respond to inquiries from internal clients and help them resolve any hardware or software problems. Support users in the use of computer equipment by providing necessary training and advice. To perform changes on distro lists and organizational units within G-suite To complete updates, patches, and software deployments. To perform VLAN Changes Serve as the main POC for any IT related activities happening in the site or sites under their scope Keep adequate IT Asset management controls for the assets under their responsibility. About Telus Digital: Telus Digital is the operating name of Telus International Inc., a Canadian technology company. TELUS (NYSE & TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS's integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation, and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS partners with brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality. TELUS's unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five TELUS Community Boards have provided $5.1 million in funding to grassroots charitable organizations since 2011. TELUS India is a leading India-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. Today, TELUS India has four sites -- two in Noida and one in Bengaluru, and one we are in process of setting up our shared service center in Gandhinagar. Learn more at: www.telusdigital.com If the role resonates with you and you would like to proceed further, please share with me your updated resume with below details : Role Name Email ID Number Alternate Number Gender Married (Yes / No) Total Exp (in Years) Relevant Exp (in Years) Current Employer Designation Notice Period Current Shift Time: Reason for Change CCTC (Fixed) + Variable ECTC (Fixed) Current Location Hometown Location Comfortable with Job location: Current Interviews: Current Offers: Highest Edu: Any Certifications: Comfortable with job shift timings: Interview availability (Video): Looking forward to hearing from you

Responsibilities: 1) Job involves knowledge and management of Server, server node configuration, Backup system, firewall and resolution of network related issues, troubleshooting, Management of ERP, Resolving Erp related issues. 2) Knowledge and management of E-mail domain, EPBX system, CCTV, maintenance and management of all IT related assets, (including mobile handset and connection, internet connection, etc.) 3) Responsible for billing system of mobile bills, internet bills, Biometric system management and maintenance, Employee portal, Vendor management, resolution of internet related issues, biometric system related issues, ISO documentation. Desired profile of the candidate : Graduate in Computer stream / MCSE certified with 3 - 5 years of experience. Immediate joiners preferred. He / She should have a pleasant personality and should have excellent verbal & written communication skills. He / she should be well versed in MS Office & other basic computer skills. Working knowledge of ERP will be preferred. Highly motivated and result oriented and should able to multi-task and meet deadlines. Tree Years - Five Years in Construction Industry.

Key Responsibilities Team Leadership & Development : Manage and mentor the IT support team, providing guidance, training, and performance evaluations to ensure a high-performing support function. Service Desk Management : Oversee daily operations of the IT help desk, ensuring prompt and effective handling of support requests and incidents. Policy & Procedure Implementation : Develop and enforce IT support policies and procedures to standardize operations and improve efficiency. Performance Monitoring : Track key performance indicators (KPIs) such as response times, resolution rates, and user satisfaction to assess and enhance support services. Vendor & Asset Management : Manage relationships with external vendors, oversee procurement of IT equipment, and maintain accurate records of IT assets. User Support & Training : Provide high-quality technical assistance to users, including training sessions to enhance their understanding of IT systems and tools. Security & Compliance : Ensure IT support practices comply with organizational security policies and relevant regulations, addressing vulnerabilities proactively. Documentation : Maintain comprehensive documentation of support processes, configurations, and procedures for reference and continuity.Jobed.ai+2CompTIA+2Octo Telematics+2BizIT Solutions Ireland Qualifications & Experience Experience : Minimum of 4 years in IT support roles, with at least 2 years in a managerial or supervisory position. Essential Skills Technical Proficiency : Strong understanding of IT systems, networks, hardware, and software applications. Leadership : Proven ability to lead and develop a team, fostering a collaborative and productive work environment. Problem-Solving : Excellent analytical skills to diagnose issues and implement effective solutions. Communication : Strong verbal and written communication skills to interact with team members, stakeholders, and vendors. Customer Service Orientation : Commitment to delivering high-quality support and ensuring user satisfaction.Jobed.ai+1BizIT Solutions Ireland+1 Role & responsibilities Whatsapp Your Resume at 9910008177 email- hiring@buniyad.com or call at 9999064584

Withum is a place where talent thrives - where who you are matters. Its a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management and operational needs. As a US nationally ranked Top 25 firm, we recruit only the best and brightest people with a genuine passion for the business. Under the overall supervision of the Senior IT Services Manager, the Senior Service Technician of WithumSmith+Brown (WSB) requires advanced knowledge and experience in solving firm-wide Team Member technology issues and more advanced knowledge of hardware, software, networking and support as well as service processes or procedures. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, easy to work with a sense of purpose and caring for their co-workers and whose mission is to help our clients grow and thrive. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities. How You'll Spend Your Time: Any one Senior Technician role includes all the expected Experienced Technician responsibilities and also include all the duties listed below for this position. To perform this job successfully, an individual must be able to perform each essential duty of the position effectively, efficiently and repeatedly with minimal oversight. May assist in overseeing and coordinating service staff activities and services if needed Provides assistance and training to other Service Technicians in solving more advanced Team Member problems and inquiries Refers problems and inquiries to more experienced technical staff or leadership, if necessary, once all due diligence is performed Provides basic through advanced training to Team Members as needed Analyzes and verifies statistical information within the ITSM tool to ensure the accuracy of reports and data integrity Maintains ITSM KB of problems and accompanying resolutions and utilizes the Service staff to research and solve problems Acts as a subject matter expect on no less than 2 of our primary support product lines Seek and create opportunities of growth through automation, innovation and process improvement Assists IT leadership and other IT technical staff in developing departmental and Service guidelines and operating procedures Establishes priorities on Service tickets based on established departmental guidelines and procedures Creates and administers new Team Member accounts, passwords, and privileges/rights as assigned and directed by system administrators Acts as a liaison between all IT verticals Better than working knowledge of Video Conferencing and Audio-Visual hardware and applications PERFORM EXPECTED SERVICE TECHNICIAN RESPONSIBILITIES: Responds to Team Member questions and inquiries via telephone, email, web and other communication methods in a timely manner Enters, assigns and tracks service requests in the ITSM system Refers service issues to IT leadership Provides technical support and works with team members to resolve Team Member hardware and software problems or questions including computer hardware and software and enterprise system software Provides professional, courteous, prompt and accurate support and solutions to Team Members Communicates, analyzes and troubleshoots Team Member problems and provides proper solutions or remedies Properly documents problem tickets into the ITSM System Assists other IT technical staff in providing Team Members feedback and support Updates Service database information Follows up and communicates ticket information to Team Members when appropriate Performs computer imaging and installation as needed Follows Service departmental guidelines and operating procedures Work closely with other IT staff to acquire additional technical and nontechnical knowledge Performs other related duties as required Requirements: Minimum 4 years working experience in related support service field. Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired) Experience supporting end-users in a Microsoft environment. Strong working knowledge of but not limited to Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint, and Outlook Associate degree in an IT related field or combination of education and technical training required Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification Experience troubleshooting computer and mobile device hardware. Foundational knowledge in video conferencing and audio-visual hardware Understanding of networking fundamentals Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix Self-motivated and dedicated to continual personal and professional improvement. Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff. Must be able to work extended hours when required. Ability to lift up to 50lbs. Experience working in a public accounting, or other professional services, firm a plus. Willingness to travel to remote offices as needed. Website: www.withum.com Withum will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.