Posted:2 days ago|
Platform:
Work from Office
Full Time
Role & responsibilities Preferred candidate profile Physically work on handling IT Asset inventory, IT Hardware, Application, and Workstation troubleshooting. Hands-on experience in MTR solutions, AV device handling, and basic troubleshooting Experience in Windows/ MAC OS & Good communication skills with the ability to converse comfortably with Senior Leaders (VIPs) To provide support for on-call escalations and do root cause analysis of the given issue. To independently resolve tickets within the agreed SLA of ticket volume and time. To adhere to quality standards, regulatory requirements, and company policies Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts Working knowledge of Service now tool. Exceptional time-management and multitasking abilities Bachelors degree in computer science or similar Prior 3+ years of experience in desktop support or related field. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
HCLTech
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