IT Support

Job Summary:

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals.
• Set up user accounts, emails, access rights, and system backups.
• Troubleshoot LAN/WAN, internet connectivity, and VPN-related issues.
• Manage IT inventory, software licenses, and documentation.
• Coordinate with vendors for hardware/software procurement and maintenance.
• Ensure timely updates and patch management of all systems.
• Support video conferencing tools and remote desktop support when required.
• Educate staff on IT policies, cybersecurity practices, and basic troubleshooting.
• Maintain incident and resolution logs as per ITSM best practices.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.
• 0-2 years of experience in an IT support or helpdesk role.
• Strong knowledge of Windows OS, MS Office Suite, and basic networking concepts.
• Experience with Active Directory, Office 365, and endpoint security tools.
• Familiarity with ticketing systems (e.g., Freshdesk, Jira, or Zoho Desk).
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively.

Preferred Qualifications:

• IT certifications like CompTIA A+, Microsoft Certified Professional (MCP), or CCNA.
• Experience in supporting hybrid/remote teams.
• Familiarity with asset management and remote desktop tools.