IT Service Management Senior Analyst

As an IT Service Management Senior Analyst at Accenture, you will leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that enhance clients" supply chains and customer experience. The Technical Services Manager (TSM) role represents the technology organization within the business. TSMs act as the primary points of contact for Technology Services within Service Supply Chain (SSC). Your responsibilities will include providing oversight and management of demand management processes, coordinating demand to the right teams within the Business Technology Services (BTS) organization, supporting new business discussions, and managing business expectations on the overall delivery of BTS technology services and strategy. The ideal candidate for this role will have a Bachelor's degree or equivalent in a related field, with an advanced degree preferred. You should have a minimum of 5 years of experience in technology solutions and the implementation of complex, outsourced supply chain and/or communication supply chain process and systems solutions. Additionally, you should have experience in systems design and development processes, software engineering, and building enterprise applications. Strong familiarity with information security, risk management, and complex industry compliance requirements is essential. You should be adept at building strong networks in a cross-functional, matrix management environment and possess exceptional communication and presentation skills to interact with business and clients at all levels. Your roles and responsibilities will include working in partnership with internal business and functional teams as a technology partner, supporting Demand Management and Change Management processes, and providing guidance to technical teams on software engineering best practices. You will also support new business initiatives, provide coaching to customers and SSC business, and identify weaknesses, risks, and inefficiencies in operational processes. Moreover, you will be responsible for managing customer demands, informing product roadmaps, and leading major BTS tasks supporting business development activities in the region to ensure alignment with BTS product strategy. If you are a motivated, analytical thinker with a proven ability to drive change in a team-oriented environment and possess the required qualifications and experience, we encourage you to apply for this exciting opportunity at Accenture.,