IT Program Manager

Summary:

. The post holder will lead IT-assigned activities, ensure program and project deliverables are met and the program is operationally sound while achieving KPI performance and project milestone dates.

Utilizes company/industry project management methodologies and tools throughout the program lifecycle. This position works directly with the Cubic customer under limited supervision and direction in a fast-paced demanding environment. Incumbents of this position will regularly exercise discretion and substantial decision-making authority while leading remote team members and driving overall team performance.

Job Duties and Responsibilities:

• Ensures that program/projects meet quality, schedule, milestone, and budget commitments while providing technical coordination and leadership for staff.
• Coordinate and lead customer-facing meetings related to the program. Collaborates within the Program, Engineering, Quality, and IT teams to develop and implement program management and ITIL methodologies, processes, tools, and mentoring to the organization.
• Ensures that the goals and objectives of the program/projects are understood and agreed with the program sponsor and drive the overall performance of the IT team.
• Manages program/project expectations, scope, risk, and changes.
• Provides leadership surrounding issue identification and resolution. Acts as point of contact for escalation of issues and resolves program conflict.
• Works directly with Architects, System Analysts, and Engineering to manage the technical aspects of a project
• Coach and lead cross-functional project teams made up of internal and vendor IT resources
• Continually assesses resource requirements and reassigns based on revised project schedules.
• Prepares and distributes weekly and monthly reporting, tracking team and program metrics.
• Uses formal methodology to meet quality, schedule, scope, and budget commitments including ensuring raised incidents are managed timely
• Leads the formal change management processes to manage changes to scope, cost, and schedule and to ensure alignment in expectations.
• Tracks and drives resolution on open questions, issues, and risks as well as develop risk mitigation plans.
• Creates detailed schedules and work plans to ensure all required project deliverables are tracked with dependencies and resource assignments clearly identified.
• Tracks progress of deliverables to completion and ensures resources are managed to task plans.
• Accountable for continuous monitoring of program health and adjusting resource allocations and task plans to ensure the success of the program and its team members.
• Resource management of the team including prioritizing tasks and deadlines appropriately
• Builds a positive, collaborative working environment that instills respect, trust, quality, and success as its core goals.
• Raises risks and issues to leadership on a timely basis and works with appropriate parties to create mitigation plans.
• Comply with Cubic s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety, and environmental policies and procedures.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Minimum Job Requirements: ( Skills knowledge and experience):

Essential Job Requirements:

10+ years experience in IT programs/projects and leading teams of IT staff without direct authority.

• Experience managing Solid technical understanding of IT infrastructure, hardware, networks, applications, and security.
• Advanced understanding and experience using common project management scheduling tools.
• Ability to manage multiple programs/projects with proven experience in successfully managing and implementing multiple initiatives on behalf of business partners.
• Ability to lead, influence, communicate, and interact with people at all levels across the company as well as external partners.
• Able to understand and communicate complex technical systems and concepts.
• Proven effectiveness in managing project resources and prioritizing task conflicts.
• Meeting facilitation skills and leadership experience.

Qualifications:

Essential

• Degree in Business Administration, IT, or related field

Desirable

• PMP certification

Personal Qualities:

• Excellent organization skills, structured with excellent time management abilities.
• Excellent written and verbal communication skills.
• Ability to work unsupervised and make decisions with little guidance.
• Self-motivated, pro-active, and ability to use initiative.
• Able to cope with continually changing demands and challenges.
• Attention to detail.
• Very strong analytical and interpersonal skills.
• Continually seeks improved and more efficient methods of working.
• Seeks clarification by testing understanding.
• Service-oriented.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties , responsibilities and requirements may change over time and according to business need.

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.