IT Delivery Center Head

Job Description

Job Description The ideal candidate will be an exceptional people leader with strong business acumen and business transformation capabilities. This role is critical to reimagine service delivery, building transversal technology capabilities, enabling innovation, and aligning IT with broader business objectives. The successful candidate will spearhead cultural, organizational, and operational changes, evolving the IT Delivery Centre into a value-driven organization. This is as well a hands-on leadership role requiring deep operational oversight, efficient resource management, and a strong focus on service excellence and compliance. The position will report to the Global Head of IT Delivery Centres and be a key member of a global network of delivery hubs. Key Responsibilities: Strategic Transformation Vision Define the GCC s strategic value proposition, aligning capabilities with enterprise-wide business and technology goals. Lead transformation efforts across people, processes, technology, and culture. Stakeholder Management Act as the primary liaison between the GCC and global business and technology stakeholders. Build strategic partnerships across business units to ensure the GCC delivers measurable business impact. Define and manage delivery of services, ensuring that all SLAs are met, and proactively identify opportunities to expand the scope of internal services. People Leadership Talent Management: Lead, mentor, and inspire a diverse team of senior leaders, managers, and associates, fostering a high-performance, collaborative culture. Manage talent acquisition, training, and retention strategies, building a skilled workforce aligned with the defined strategy. Cultivate employee engagement, promote a positive organizational culture, and create a high level of employee satisfaction and commitment. Innovation Continuous Improvement Drive automation, standardization, and agile/DevOps practices. Leverage emerging technologies (AI/ML, cloud, data platforms) to build digital capabilities, enhance efficiency, accelerate delivery, and optimize IT operations. Establish innovation hubs and incubators within the GCC and scale-up diffusion of innovation through Centers of Excellence (CoEs) for key technologies and processes. Performance Risk Management Define, monitor and reports KPIs to measure success, agility, and value creation. Ensure operational excellence, quality assurance, compliance, and security standards. Oversee resource allocation, workforce planning, and capacity management to optimize operations and meet internal client demands. Promote alternative delivery channels to promote sustainable internal / external competition Drive operational excellence in talent acquisition, primary lever to sustain the existing IT Delivery Centre model 6. Financial Budget Management: Develop and manage the annual budget for the delivery centre, ensuring that financial targets are met. Monitor financial performance, manage costs, align benefits with Eurofins market positioning, implement frugality initiatives without compromising quality or timelines. 7. Compliance, Risk Governance: Ensure adherence to local and global regulatory requirements, including labor laws, data privacy, and industry-specific standards. Lead risk management efforts, implementing strategies for business continuity and mitigation of operational risks. Ensure alignment with other Eurofins entities inclusive the National Service Centres in shared initiatives and compliance efforts. Qualifications To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required. 1