International Voice Process @Pune/Bengaluru Upto 5 .7LPA

Greetings from KVC CONSULTANTS LTD.

HIRING FOR LEADING MNCs

Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune/Bengaluru .

NOTE:-

• NEED IMMEDIATE JOINERS ONLY

• NEED EXCELLENT ENGLISH COMMUNICATION

• ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFERED

• FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY

Location :-

Process -- INTERNATIONAL Customer Support Voice

Eligibility:-

Salary

Working Days :

ROLES AND RESPONSIBILITIES

• Customer Interaction

  :
• Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.
• Address customer concerns and provide relevant solutions, ensuring satisfaction.

• Issue Resolution

  :
• Identify customer problems or concerns and offer timely and effective solutions.
• Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

• Quality Assurance Compliance

  :
• Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
• Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

• Performance Metrics

  :
• Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
• Continuously work towards improving personal and team performance through self-assessment and feedback.

• Handling Difficult Situations

  :
• Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
• Offer empathetic solutions, ensuring a positive customer experience despite challenges.

• Customer Relationship Building

  :
• Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-

YAGYANSHI - 9821182648

Siya -- 7565006262

Divya -- 9821182650

Areesha- 9628373763

Vanshika- 9628373762

Laiba 9654201996

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES

#HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse