Develop sales opportunities via telephone and mass communication such as email, research, and social media to introduce company products and services and identify appropriate buyers within the target market. Follow up on leads and conduct research to identify potential prospects. Understanding customer needs and requirements, and conduct a need analysis and determine prospects pain points. Routing qualified opportunities to the appropriate sales executives for further development and closure Qualify incoming marketing inquiries Schedule appointments for phone, web or onsite meeting Support the Enterprise Sales Executive team members to maximize prospect interaction that will ultimately lead to new closed business Identify key buying influencers within these prospects to determine budget and timeline. Build and cultivate prospect relationships by initiating communications and conducting follow-up communications to move opportunities through the sales funnel. Work with the Inside Sales Manager to develop and grow the sales pipeline to consistently meet monthly/quarterly revenue goals. Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate, and documents are attached. Prepare and analyse sales pipeline reports and dashboards. Participate in weekly sales team meetings Maintain consistent communication with the Enterprise Sales Executives Should have minimum 1 years experience working in Tech sales. Understanding about (Data and AI, cloud, azure technology) is a must. Other Skills Bachelors/Masters Degree in Business, Communications or related field Experience in the lead generation/Market research field preferred Experience in telemarketing and/or inside sales Strong phone presence and experience dialing dozens of calls per day Demonstrated ability to meet and/or exceed determined sales and activity quotas. Excellent written and verbal communication skills Demonstrated experience in selling BPO and Contact Centre services. Strong listening and presentation skills Working knowledge of Microsoft Office programs UK Market experience Minimum 1+ years of sales experience preferable in a results oriented sales environment. Demonstrated experience selling to VP and C-level executives Demonstrated experience in event subscription/registration selling Experience leveraging LinkedIn and other prospecting tools to make contact prospects Ability to solve problems and think critically Experience using CRM systems and web-based conferencing systems preferred

Roles & Responsibilities: - To ensure that customer needs are fully met on every call through the achievement of quality and service targets and the delivery of first class customer service. - To converse with all our clients across the globe using the highest standard of English - To ensure that customer needs are fully met on every call through the achievement of quality and service targets and the delivery of first class customer service.

Data Collection: Research construction data using online resources, databases, call companies and contacts based in the UK to seek updates. Data Entry & Management: Organize and maintain data in the tools and applications provided. Collaboration: Ensure data accuracy and alignment with team needs; share findings. Continuous Learning: Stay updated on industry trends and improve research methods.

We are seeking a skilled and experienced, detail-oriented Service Delivery Manager, responsible for Data Research and Collection and to facilitate communication and coordination between CRU Data Owners and Merit Data Research teams. The ideal candidate will have a strong background in data management, project management, and data quality assurance, with a focus on optimising data processes and data flows, while ensuring the accuracy and integrity of data. They will ensure that project requirements are clearly specified by the Data Owners and that the Data Research team meet the requirements, while maintaining high standards of quality. An entrepreneurial outlook by the applicant will be highly beneficial. Responsibilities Liaison Role / Relationship Management: Act as the primary point of contact between onsite analysts (data owners) and offshore teams (data research and collection specialists) and ensure seamless communication and collaboration between functions. Manage onshore and offshore team relations to ensure cohesive and collaborative working. Service Delivery: Develop and own project plans, including defining scopes, objectives, timelines, and managing resource allocation. Track project progress, ensuring that milestones are met and identify any potential issues early on. Ensure the team tracks and meet targets agreed with stakeholders. Identify potential risks associated with project execution and be proactive in developing mitigation strategies in collaboration with team members. Provide regular updates to stakeholders on the status of projects, risks, and outcomes. Data Quality Assurance: Work with Quality Assurance teams to implement and maintain data quality standards and best practices. Develop and execute data quality assessment protocols, including data profiling, cleansing, and validation processes. Identify and resolve data quality issues, ensuring data accuracy, consistency, and reliability. Ensure the accuracy, consistency, and completeness of data within specific domains. Ensure regular data audits and quality checks are done satisfactorily. Research and Data Collections: Working as the team manager, the job holder will be expected to perform research and data collection tasks to support and contribute to the deliverables of the team. Documentation Management: Maintain comprehensive project documentation, including status reports, meeting notes, and action items. Leadership Responsibility: This is a hands-on leadership role, not a just another managerial layer, intended to facilitate delivery and reduce barriers between CRU and Merit analysts. Requirements Gathering Ownership: The candidate will be responsible for eliciting, documenting, and validating requirements from CRU stakeholders to ensure alignment with project goals End-to-End Delivery Accountability: Own project delivery from initiation to final delivery, ensuring all milestones and deliverables are met. CRU Business Process Knowledge: Familiarity with CRUs data flows and business processes, or the ability to rapidly develop expertise in these areas, is essential. Onsite Presence Consideration: Need basis onsite presence at CRU will be required to facilitate collaboration, with scheduling coordinated in line with project needs in the Analysis BU. Qualifications Any Bachelor’s or Master’s degree (in Data Management, Information Systems, Computer Science, or a related field would be a benefit). Strong understanding of data governance, data architecture, and data integration best practices. Overall 6+ years of experience with proven capability in leading a team. Excellent organizational skills with the ability to prioritize tasks effectively. Excellent verbal and written communication skills for clear interaction with team members and stakeholders. Proactive with the curiosity and willingness to learn new processes, sectors and tools. Ability to work collaboratively in a multicultural environment. Experience working with remote teams or in an offshore/onshore team is an added bonus. Any experience or working knowledge of metallurgy, commodities or geology is beneficial but not mandatory.

We are seeking a skilled and experienced, detail-oriented Service Delivery Manager, responsible for Data Research and Collection and to facilitate communication and coordination between CRU Data Owners and Merit Data Research teams. The ideal candidate will have a strong background in data management, project management, and data quality assurance, with a focus on optimising data processes and data flows, while ensuring the accuracy and integrity of data. They will ensure that project requirements are clearly specified by the Data Owners and that the Data Research team meet the requirements, while maintaining high standards of quality. An entrepreneurial outlook by the applicant will be highly beneficial. Responsibilities Liaison Role / Relationship Management: Act as the primary point of contact between onsite analysts (data owners) and offshore teams (data research and collection specialists) and ensure seamless communication and collaboration between functions. Manage onshore and offshore team relations to ensure cohesive and collaborative working. Service Delivery: Develop and own project plans, including defining scopes, objectives, timelines, and managing resource allocation. Track project progress, ensuring that milestones are met and identify any potential issues early on. Ensure the team tracks and meet targets agreed with stakeholders. Identify potential risks associated with project execution and be proactive in developing mitigation strategies in collaboration with team members. Provide regular updates to stakeholders on the status of projects, risks, and outcomes. Data Quality Assurance: Work with Quality Assurance teams to implement and maintain data quality standards and best practices. Develop and execute data quality assessment protocols, including data profiling, cleansing, and validation processes. Identify and resolve data quality issues, ensuring data accuracy, consistency, and reliability. Ensure the accuracy, consistency, and completeness of data within specific domains. Ensure regular data audits and quality checks are done satisfactorily. Research and Data Collections: Working as the team manager, the job holder will be expected to perform research and data collection tasks to support and contribute to the deliverables of the team. Documentation Management: Maintain comprehensive project documentation, including status reports, meeting notes, and action items. Leadership Responsibility: This is a hands-on leadership role, not a just another managerial layer, intended to facilitate delivery and reduce barriers between CRU and Merit analysts. Requirements Gathering Ownership: The candidate will be responsible for eliciting, documenting, and validating requirements from CRU stakeholders to ensure alignment with project goals End-to-End Delivery Accountability: Own project delivery from initiation to final delivery, ensuring all milestones and deliverables are met. CRU Business Process Knowledge: Familiarity with CRUs data flows and business processes, or the ability to rapidly develop expertise in these areas, is essential. Onsite Presence Consideration: Need basis onsite presence at CRU will be required to facilitate collaboration, with scheduling coordinated in line with project needs in the Analysis BU. Qualifications Any Bachelor’s or Master’s degree (in Data Management, Information Systems, Computer Science, or a related field would be a benefit). Strong understanding of data governance, data architecture, and data integration best practices. Overall 6+ years of experience with proven capability in leading a team. Excellent organizational skills with the ability to prioritize tasks effectively. Excellent verbal and written communication skills for clear interaction with team members and stakeholders. Proactive with the curiosity and willingness to learn new processes, sectors and tools. Ability to work collaboratively in a multicultural environment. Experience working with remote teams or in an offshore/onshore team is an added bonus. Any experience or working knowledge of metallurgy, commodities or geology is beneficial but not mandatory.