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5.0 - 10.0 years

3 - 5 Lacs

Noida, Lucknow, Delhi / NCR

Work from Office

Total 5 yrs out of this 2yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR and Noida,Apply those who can relocate in Lucknow Perks and benefits PF & ESIC plus Good Leave policy

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3.0 - 5.0 years

2 - 5 Lacs

Thane, Panvel, Navi Mumbai

Work from Office

Role & responsibilities • The primary task of the Quality Analyst is call monitoring and providing actionable insight To gather information to help improve agent performance in the call center QA have an evaluation form that will be used to capture the information Implement scripts, record actual results and identify defects Suggest creative and active solutions for problem Assist in identifying & reporting of defects and propose resolution Identify training needs and take action to improve performance Prepare, review and present input to quality analysis test cases Identify and bridge gaps, Asses agent performance Ensure call audit targets are met successfully covering the entire team (allocated) Identify the bottom quartile, work with them and show improvement Calibrate with local Operations team to discuss the observations and track the improvement Creating an inspiring team environment with an open communication culture Organize regular, Refresher / Q&A and Call listening session Monitor teams quality performance and report on metrics Discover training needs and provide coaching Capture Customer Voice and propose solution over better call handling Identify process gaps, if any and highlight to operations team Publish Quality score agent wise/team wise/center wise on a regular basis Give process overview to the new team members Monthly assessments to check the knowledge level of the team Preferred candidate profile • Minimum 2 year of Quality Analyst experience and 3 years of overall experience Knowledge of Quality audits and parameters Good PC skills, especially MS Excel Good communication skills verbal and written Organizational and time-management skills Decision-making skills Graduate for recognized university • Good PC skills, especially MS Excel • Good communication skills verbal and written • Organizational and time-management skills • Decision-making skills

Posted 23 hours ago

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

BPO / Call Center / Day Shift / Graduate / Customer Care Executive Domestic & International Voice Process Profile -CCE Voice Salary - 18k to 30k CTC Day Shift / US Shift Immediate Joiners No Placement Charges Required Candidate profile Min.12th pass Fresher & Experience English Must be Good Pls call Manju 9342679949 for more info NO PLACEMENT CHARGES Thanks, Manju 9342679949

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0.0 - 5.0 years

2 - 5 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Hi, US Customer Support associate / Process associate / BPO/ US Shift We are hiring for customer care for US shift for US voice process Hyderabad - Minimum 6 months of experience is required. Job description We are looking for process associate for International voice process who can interact with customers address their concerns, answer their questions and assist them with their needs. also who are able to join immediately Roles & Responsibilities:- Listen to customers concerns, issues and questions. Resolve customers concerns and answer customers questions to your best ability. Maintain a positive attitude and calmly respond to customers complaints. Open new customer accounts Refer issues and questions to managers if necessary Qualifications:- - Graduate Freshers Undergraduate with experience can apply - Excellent and fluent communication skills - Freshers to 4 year Experience in any domain Additional Information:- - International Voice Process - 24*7 Rotational shift - 5 days working - Location Chennai & Bangalore Immediate joining is required or short notice is required Pls call sangeeta 9176078282 for more info Thanks, sangeeta 9176078282

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0.0 - 5.0 years

2 - 5 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Required : Freshers Qualifications : Any bachelors Degree. Proven experience in customer service, preferably in the e-commerce sector. Excellent written communication skills with strong attention to detail. Ability to handle multiple customer inquiries simultaneously and efficiently. Proficiency in using email and chat support software. Strong problem-solving skills and a customer-centric approach. Ability to work independently as well as in a team environment. Familiarity with e-commerce platforms and processes is advantageous.

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4.0 - 9.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

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0.0 - 5.0 years

3 - 5 Lacs

Mohali, Chandigarh

Work from Office

WORK FROM OFFICE Hi, We are hiring for a International Chat Process in Mohali Job Description: - Provide splendid customer services to customers in a friendly and courteous manner at all times. Qualification: Graduates and Undergraduates eligible (Full time Degree students not eligible only distance course students) Experience: Freshers Eligible Salary - 35K Shift :Rotational shift Work Days: 5.5 days working with Rotational week offs. To get your interview scheduled, Call or Whatsapp: * Surbhi- 788 029 2299 Yo u can share your resume in WhatsApp on the above numbers with Subject International Voice for ITES. (Exceptionally good comm skills required) *No registration fee* Regards, Eshu KVC CONSULTANTS LTD

Posted 2 days ago

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4.0 - 9.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

BPO for US Voice process & Semi voice. Excellent communication required US Shift timing 2 days rotational off Graduation not mandatory Sal 15k to 4 lpa take home + Incentives Voice Process / Non voice / Call center / BPO Pls call sangeeta 9176078282 Please refer your friends Thanks, sangeeta 9176078282

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0.0 - 5.0 years

2 - 3 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Hi, We are hiring for Domestic Customer support - Voice process Day Shift job Freshers and Experienced both can apply Work location - Chennai, Hyderabad, HYderabad Direct walkin interview Sunday fixed off Max Sal 30k take Home + Incentives Immediate joining required Pls call Manju 9342679949 for more info Thanks, Manju 9342679949

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai

Work from Office

We are Doing Only International BPO Hiring Need Excellent English Communication Skills Profile -CCE Voice Salary - 22k - 30k Shift - Rotational Shifts 5 Days Working Immediate Joiners Required Candidate profile Graduate & Undergraduate Fresher & Exp. both Must be excellent English Speaking Call or WhatsApp Ur CV please call sangeeta 9176078282 for more info Regards sangeeta 9176078282

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0.0 - 5.0 years

2 - 5 Lacs

Hyderabad, Chennai

Work from Office

Hi, US Customer Support associate / Process associate / BPO/ US Shift We are hiring for customer care for US shift for US voice process Hyderabad - Minimum 6 months of experience is required. Job description We are looking for process associate for International voice process who can interact with customers address their concerns, answer their questions and assist them with their needs. also who are able to join immediately Roles & Responsibilities:- Listen to customers concerns, issues and questions. Resolve customers concerns and answer customers questions to your best ability. Maintain a positive attitude and calmly respond to customers complaints. Open new customer accounts Refer issues and questions to managers if necessary Qualifications:- - Graduate Freshers Undergraduate with experience can apply - Excellent and fluent communication skills - Freshers to 4 year Experience in any domain Additional Information:- - International Voice Process - 24*7 Rotational shift - 5 days working - Location Chennai & Bangalore Immediate joining is required or short notice is required Pls call santoshi 9176198282 for more info Thanks, santoshi 9176198282

Posted 3 days ago

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0.0 - 5.0 years

2 - 5 Lacs

Hyderabad, Chennai

Work from Office

Hi, US Customer Support associate / Process associate / BPO/ US Shift We are hiring for customer care for US shift for US voice process Hyderabad - Minimum 6 months of experience is required. Job description We are looking for process associate for International voice process who can interact with customers address their concerns, answer their questions and assist them with their needs. also who are able to join immediately Roles & Responsibilities:- Listen to customers concerns, issues and questions. Resolve customers concerns and answer customers questions to your best ability. Maintain a positive attitude and calmly respond to customers complaints. Open new customer accounts Refer issues and questions to managers if necessary Qualifications:- - Graduate Freshers Undergraduate with experience can apply - Excellent and fluent communication skills - Freshers to 4 year Experience in any domain Additional Information:- - International Voice Process - 24*7 Rotational shift - 5 days working - Location Chennai & Bangalore Immediate joining is required or short notice is required Pls call sangeeta 9176078282 for more info Thanks, sangeeta 9176078282

Posted 3 days ago

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0.0 - 4.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Job description . Designation- Customer support executive Job Role- Speak with the client on call. Voice Process. Only English & Hindi is Required. Location- Hyderabad, Bangalore, Chennai Please Call Bhavna 9884634937 for more info Required Candidate profile Candidates should be comfortable to work from office. Graduation not Mandatory Salary 14- 18 k CTC Required Immediate Joiners. Regards Bhavna 9884634937

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Excellent communication required. US Customer Service voice process. We are looking to hire candidates from Gurgaon and for Kolkata location Minimum 6 months of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call Mamta 9176149292 for more info. Thanks, Mamta 9176149292

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0.0 - 5.0 years

2 - 3 Lacs

Navi Mumbai, Ahmedabad, Mumbai (All Areas)

Work from Office

Excellent communication required. US Customer Service voice process. We are looking to hire candidates from Gurgaon and for Kolkata location Minimum 6 months of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call Bhavna 9884634937 for more info. Thanks, Bhavna 9884634937

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4.0 - 9.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

**"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Job description Hiring Now: Customer & Technical Support Executives International BPO Are you ready to elevate your career in customer or technical support with one of Bangalores leading BPO companies? Join us now and become part of a high-performing international support team! Open Roles: Customer Support Executive (Voice/Chat) Technical Support Executive (Voice/Chat) Work Locations: Choose your preferred location from top tech hubs in Bangalore: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Work Mode: Work from Office Shifts: Rotational Shifts (including night shifts) Eligibility & Requirements: Qualification: Graduate (mandatory) Experience: Freshers with excellent English can apply; prior BPO experience is a plus Communication: Excellent verbal and written communication in English is essential Skills: Problem-solving and active listening Technical troubleshooting (for tech support roles) Customer-centric approach Salary & Benefits: CTC: 5 6 LPA (Based on role, experience & interview performance) Additional Benefits: Performance-based Incentives Growth Opportunities & Internal Job Transfers Cab Facilities (as per company policy) Paid Training & Skill Development For More Details Call HR Sadaf-6362015960 / 9964080000 Or You Can Also visit jobshop.ai to explore other open positions with us

Posted 3 days ago

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5.0 - 10.0 years

3 - 5 Lacs

Noida, Lucknow, Delhi / NCR

Work from Office

Total 5 yrs out of this 2yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR and Noida,Apply those who can relocate in Lucknow Perks and benefits PF & ESIC plus Good Leave policy

Posted 4 days ago

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10.0 - 20.0 years

10 - 20 Lacs

Kolkata, Pune, Lucknow

Work from Office

MUST 2yr BPO Operations Manager ON PAPER EXCLUDING AM/DM EXP 5+ YRS DOMESTIC OUTBOUND SALES PROCESS EXP INSURANCE SALES (No vacany for international or CS) SLA/ Attrition/Shrinkage Immediate joiners ONLY Whatsapp cv Amit 8178259405 /Neha 8287267407 Required Candidate profile Must Grad WFO NOIDA/Lucknow /KOLKATA/Bangalore/Mumbai/ Pune Only MUST should have 2yr BPO Manager on paper from Dom OB sales process Need Dom OB Sales Exp Only Perks and benefits Salary no constraint for suitable candidate

Posted 6 days ago

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5.0 - 10.0 years

3 - 5 Lacs

Noida, Lucknow, Delhi / NCR

Work from Office

Total 5 yrs out of this 2yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR and Noida,Apply those who can relocate in Lucknow Perks and benefits PF & ESIC plus Good Leave policy

Posted 1 week ago

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0.0 - 4.0 years

3 - 4 Lacs

New Delhi, Gurugram, Bengaluru

Work from Office

Job description Hiring for Leading ITES Company In Bangalore for International Voice Process Key Highlights: 1: UG/Grad with minimum 1 year exp in International Voice. 2:Graduates Freshers can Apply 3: Candidate Must Not Have Any Exams in the Next 6 Months 4: 24x7 Shifts 5: 5 Days Working 6: Both Side Cabs 7: Excellent Communication Skills 8: Immediate Joiners Preferred Salary Compensation upto Rs 6.50 LPA (Hike Based on Last Drawn) Minimum 1 year of International Voice Support Exp required Customer Support job description typically involves diagnosing, troubleshooting, and resolving Customer querries, issues related to telecom industry,ecommerce & Banking Domain. Interested Candidates can Call or Whatsapp resume on below mentioned no. Ayushi- 86022 79217 Aditi- 89826 89969 Khushi- 80851 24583 Not for Candidates pursuing Full Time Graduation ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES## HR Team Eshu KVC Consultants Ltd

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0.0 - 4.0 years

3 - 4 Lacs

Bengaluru

Work from Office

Job description Hiring for Leading ITES Company In Bangalore for International Voice Process Key Highlights: 1: UG/Grad with minimum 1 year exp in International Voice. 2:Graduates Freshers can Apply 3: Candidate Must Not Have Any Exams in the Next 6 Months 4: 24x7 Shifts 5: 5 Days Working 6: Both Side Cabs 7: Excellent Communication Skills 8: Immediate Joiners Preferred Salary Compensation upto Rs 6.50 LPA (Hike Based on Last Drawn) Minimum 1 year of International Voice Support Exp required Customer Support job description typically involves diagnosing, troubleshooting, and resolving Customer querries, issues related to telecom industry,ecommerce & Banking Domain. Interested Candidates can Call or Whatsapp resume on below mentioned no. Ayushi- 86022 79217 Aditi- 89826 89969 Khushi- 80851 24583 Not for Candidates pursuing Full Time Graduation ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES## HR Team Eshu KVC Consultants Ltd

Posted 1 week ago

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0.0 - 5.0 years

2 - 5 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Required : Freshers Qualifications : Any bachelors Degree. Proven experience in customer service, preferably in the e-commerce sector. Excellent written communication skills with strong attention to detail. Ability to handle multiple customer inquiries simultaneously and efficiently. Proficiency in using email and chat support software. Strong problem-solving skills and a customer-centric approach. Ability to work independently as well as in a team environment. Familiarity with e-commerce platforms and processes is advantageous.

Posted 1 week ago

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0.0 - 5.0 years

2 - 3 Lacs

Navi Mumbai, Ahmedabad, Mumbai (All Areas)

Work from Office

Excellent communication required. US Customer Service voice process. We are looking to hire candidates from Gurgaon and for Kolkata location Minimum 6 months of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call Mamta 9176149292 for more info. Thanks, Mamta 9176149292

Posted 1 week ago

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Exploring Teleperformance Jobs in India

Teleperformance is a global leader in customer experience management, with a strong presence in India. As one of the top BPO companies in the country, Teleperformance offers a wide range of job opportunities for job seekers looking to kickstart their careers in the customer service industry.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Pune
  4. Delhi
  5. Chennai

Average Salary Range

The average salary range for teleperformance professionals in India varies based on experience and location. Entry-level positions can expect to earn between INR 2.5-3.5 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

A typical career path in teleperformance may include roles such as Customer Service Executive, Team Leader, Operations Manager, and eventually progressing to roles like Account Manager or Client Services Director.

Related Skills

In addition to strong communication and customer service skills, teleperformance professionals may benefit from having skills in data analysis, problem-solving, and proficiency in CRM software.

Interview Questions

  • What motivated you to apply for a role in customer service? (basic)
  • How do you handle difficult customers or situations? (medium)
  • Can you describe a time when you had to meet a tight deadline? How did you manage it? (medium)
  • What strategies would you use to upsell a product or service to a customer? (medium)
  • How do you stay motivated in a fast-paced work environment? (basic)
  • Can you explain the importance of empathy in customer service? (basic)
  • How do you prioritize tasks when dealing with multiple customer inquiries at once? (medium)
  • Have you ever had a conflict with a team member? How did you resolve it? (medium)
  • What steps would you take to ensure customer satisfaction? (basic)
  • How would you handle a situation where a customer is unhappy with the service provided? (medium)
  • Describe a time when you had to learn a new technology or software quickly. (medium)
  • How do you stay updated on industry trends in customer service? (basic)
  • Can you give an example of a successful cross-selling experience you had? (medium)
  • How do you handle stress in a high-pressure work environment? (medium)
  • What do you think sets Teleperformance apart from other BPO companies? (basic)
  • How do you prioritize customer requests when they conflict with company policies? (medium)
  • Describe a time when you had to work with a difficult team member. How did you handle it? (medium)
  • How do you ensure accuracy in your work while maintaining efficiency? (medium)
  • What strategies do you use to retain customers and build long-term relationships? (medium)
  • Have you ever had to deal with a customer complaint that you couldn't resolve? How did you handle it? (medium)
  • How do you handle repetitive tasks in your role? (basic)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you adapt your communication style to different types of customers? (medium)
  • What do you think are the key qualities of a successful customer service representative? (basic)
  • How do you handle constructive feedback from your supervisor? (basic)

Closing Remark

As you prepare for your teleperformance job interview, remember to showcase your strong communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can land a rewarding career in the dynamic world of customer service at Teleperformance in India. Good luck!

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