Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Mumbai Metropolitan Region
>
Apex One
>
International Voice Process (BPO)

International Voice Process (BPO)

Apex One

1 years

2 - 4 Lacs

Mumbai Metropolitan Region

Posted:2 weeks ago| Platform:

Apply

Skills Required

support resolve crm communication typing training onboarding

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive – BPO (Mumbai)

Location: Mumbai, Maharashtra
Job Type: Full-time
Experience Required: Experience (Min 1 year)

Key Responsibilities

Handle inbound and outbound customer calls effectively and professionally
Resolve customer queries, issues, and complaints with accuracy and efficiency
Maintain up-to-date knowledge of products and services to provide accurate information to customers
Document call details and customer interactions in CRM systems
Follow communication “scripts” when handling different topics
Meet performance goals and quality standards

Required Skills

Excellent verbal and written communication skills in English
Ability to listen actively and respond empathetically
Good problem-solving abilities and customer-oriented attitude
Basic computer knowledge and typing speed

Education

Eligibility Criteria:

Minimum 12th Pass with 1+ year BPO experience
Graduates (any stream) – Freshers can apply
Age: 18 years and above
Comfortable with rotational shifts and working from office

Benefits

Attractive salary with performance-based incentives
Paid training and onboarding support
Growth opportunities within the company
Friendly and supportive work environment

Skills: basic computer knowledge,excellent verbal and written communication skills in english,typing speed,customer-oriented attitude,communication skills,bpo,active listening,english,problem-solving abilities,communication

More Jobs at Apex One

Backend Developer(Nodejs)

Hyderabad, Bengaluru

4 - 8 yrs

INR 15 - 25 Lacs

Customer Care Advisor (UK Shift-Hybrid)

Pune

1 - 3 yrs

INR 5 - 9 Lacs

Engineering Manager(GenAI,JAVA, AI/ML, AWS,Saas is Must)

Ahmedabad, Gujarat, India

Experience: Not specified

Salary: Not disclosed

Product Marketing Manager(Saas is must)

Vadodara, Gujarat, India

Experience: Not specified

Salary: Not disclosed

Engineering Manager(GenAI,JAVA, AI/ML, AWS,Saas is Must)

Vadodara, Gujarat, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.