International Voice Process (BPO)

Key Responsibilities:

• Handle inbound and outbound calls for international customers.
• Resolve customer queries, complaints, and requests effectively and professionally.
• Follow communication “scripts” when handling different topics.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Meet performance targets such as call quality, response time, and customer satisfaction metrics.
• Stay updated with product knowledge, company policies, and international customer handling protocols.

Required Skills & Qualifications:

• Minimum 1 Year to 2 years of experience in an international voice process
• Excellent verbal communication skills in English (Neutral or American/British accent preferred).
• Ability to handle pressure and high call volumes with a calm and empathetic demeanor.
• Good interpersonal skills and a strong customer service orientation.
• Proficiency in using CRM software, call center equipment, and basic computer applications.
• Willingness to work night shifts and in rotational shifts (depending on region support).

Preferred Qualifications:

• Graduate in any stream (Undergraduates with relevant experience can also be considered).
• Prior BPO/KPO or customer support experience in an international setup.
• Knowledge of additional foreign languages is a plus.

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Job Types: Full-time, Permanent

Pay: ₹11,043.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Monday to Friday
• Night shift

Experience:

• International voice process: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9319471879