International Voice Process (BPO)

1 years

1 - 3 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Handle inbound and outbound calls for international customers.
  • Resolve customer queries, complaints, and requests effectively and professionally.
  • Follow communication “scripts” when handling different topics.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Meet performance targets such as call quality, response time, and customer satisfaction metrics.
  • Stay updated with product knowledge, company policies, and international customer handling protocols.

Required Skills & Qualifications:

  • Minimum 1 Year to 2 years of experience in an international voice process
  • Excellent verbal communication skills in English (Neutral or American/British accent preferred).
  • Ability to handle pressure and high call volumes with a calm and empathetic demeanor.
  • Good interpersonal skills and a strong customer service orientation.
  • Proficiency in using CRM software, call center equipment, and basic computer applications.
  • Willingness to work night shifts and in rotational shifts (depending on region support).

Preferred Qualifications:

  • Graduate in any stream (Undergraduates with relevant experience can also be considered).
  • Prior BPO/KPO or customer support experience in an international setup.
  • Knowledge of additional foreign languages is a plus.

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Job Types: Full-time, Permanent

Pay: ₹11,043.00 - ₹30,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Monday to Friday
  • Night shift

Experience:

  • International voice process: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

Speak with the employer
+91 9319471879

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