International Tech Support Executive

Job Roll – Customer Support Associate (International Tech Support)

Location: Gurgaon
Work Mode: Work From Office

Job Profile

We are looking for Customer Success Associates for an International Tech Support process (Voice + Chat).

Key Responsibilities:

• Provide technical support for mobile devices, security services, camera configuration, modem configuration, and basic LAN/WAN networking.
• Assist customers via voice and chat, ensuring excellent resolution and customer experience.
• Manage and troubleshoot technical issues with professionalism and clarity.

Requirements:

• Qualification: Graduate (Mandatory)
• Experience: Minimum 6 months in an international voice/tech support process (mandatory).
• Skills:
• Excellent English communication skills (verbal and written)
• Strong technical troubleshooting knowledge
• Ability to work in rotational shifts and handle global customers

Interview Rounds:

HR Round → Operations Round → Versant/Client Round

Compensation & Benefits:

• Salary: ₹25,000 – ₹31,000 CTC per month (based on experience)
• Work Days: 5 days working, rotational weekly offs
• Shifts: Rotational
• Transport: Both way cab facility provided

Note: Hire Lab Career Solutions does not charge any fees for job opportunities.

Job Type: Full-time

Pay: ₹25,000.00 - ₹31,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Rotational shift

Work Days:

• Monday to Friday
• Weekend availability

Experience:

• International BPO: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person