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International Customer Service Representative

1 years

2 - 4 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: International Customer Support Representative
Location: Mumbai, Maharashtra
Job Type: Full-Time | Rotational Shifts

Job Description

We are looking for a proactive and empathetic International Customer Support Representative to join our growing team. This role requires excellent communication skills, cultural sensitivity, and the ability to solve customer issues across time zones.

Key Responsibilities

  • Provide email, chat, and voice support to international customers.
  • Resolve queries related to orders, services, payments, or technical issues.
  • Maintain detailed records of customer interactions.
  • Work collaboratively with internal teams to escalate and resolve complex issues.
  • Meet individual and team KPIs, including response times and customer satisfaction.

Requirements

  • 1+ year of experience in a customer support role preferred.
  • Freshers are welcome with good communication skills
  • Excellent written and spoken English. Additional languages are a plus.
  • Comfortable working in shifts, including nights and weekends.
  • Familiarity with CRM tools (e.g., Zendesk, Freshdesk, Salesforce).
  • Strong problem-solving skills and a customer-first attitude

Benefits

  • Competitive salary with performance bonuses
  • Remote work flexibility / Hybrid options (if applicable)
  • Comprehensive training and development programs
  • Paid time off and holiday leave
  • Opportunity to work with a diverse and international team

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹40,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Evening shift
  • Morning shift
  • Night shift
  • Rotational shift
  • UK shift
  • US shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Shift allowance
  • Yearly bonus

Language:

  • English (Required)
  • Hindi (Preferred)

Work Location: In person

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