3965 Internal Audit Jobs - Page 26

India Operations team works on Debt Management / Collections, Account Receivables, Governance & IS Enablement, Warehouse & Logistics and Revenue Assurance. Debt Management / Collections Responsible for collection plan vs achievement, reducing balance sheet exposure, reducing gross debts & reducing DSO Claims Submissions Customer follow ups Dispute resolutions Reconciliations EFT allocations Updating RMS LD declarations Raising CNR Governance & IS Enablement Tools - RMS, LD, SOX Audits MIS, EFTs, DN, Prelegal Not Committed Debts Support HC Validation and Control Seat Optimization and Control Vendor Payment DLP incident closures Demand Notices Payment reminder requests Account Receivables LD PDD FTDS WCT C-Form GST Legal Revenue Assurance Timely invoicing/Billing to avoid the revenue leakage, on time billing which will enablerevenue recognition in same Quarter To Estimate quarterly revenue WBS wise with carry forward, Renewals, New Book and Bill To prepare Revenue dependency list related to pending Renewal PO, Project signoff, Resources deployment and Pending Billing and follow-up with Sales and PM's for its closure during the quarter. Ensure all the orders are uploaded in RR Portal & ensure all efforts are updated during month and quarter closure. Tracking >90 days reversals for T&M and AMC cases To track Project based billing and milestone Flash weekly report on Revenue, Billing and Unbilled Warehouse & Logistics Responsible for products operations to fulfil customer orders pan India Responsible for end user spares & enterprises spares support for annuity biz CIS Mandatory Skills: PMO. Experience: >10 YEARS.

Eurofins Assurance India Pvt Ltd is a leading certification body providing Audit & Certification , Inspections , and other services covering the broad spectrum of sustainable supply chain. Eurofins will help the customers to mitigate risks in their supply chain and to ensure the benchmarking performance with operations, processes, systems, people or capabilities. Whether you are in Food, Cosmetics, Consumer products or Health care sector, our global auditor and technical expert network will help to mitigate/eliminate your risks against supply chain and distribution flows: Regulatory and Industrial standards . We have accreditations for a number of different industry standards/memberships to ensure we service the entire supply chain. Pre-audit activities (preliminary assessment and information gathering, review of system plan/documents received, risk assessment (geographical risk and other risk) "¢ Sending audit plan "¢ Conducting Audit (announced, unannounced, semi-announced, follow up, additional) "¢ Create Audit Reports, photo report & record keeping of related documentation. "¢ NC follow up and review corrective actions and propose to decision maker for final decision. Executing audits (as per ISO 19011 requirements) and sampling Verification and review of documents Reporting audit results Conducting audit follow-up Maintaining good relation with the clients Responding to function-related requests from clients Internal coordination and coordinating with the clients Assistance with handling of claims & appeals Qualifications Graduate in Textile Technology/ Textile Manufacturing Minimum 5 years of experience in Textile or related industry Experience and knowledge of certification schemes would be an added advantage Experience and knowledge of auditing principles, practice and techniques would be an added advantage.

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. Perform social/Environment audits for certification program, industry programs or client code of conduct, submit report meeting all quality aspects within agreed TAT. Accountable for performing audits as per applicable protocol, delivering good report quality within TAT. Qualifications Minimum graduate APSCA CSCA or RA with part II completed, qualified environmental auditor, HIGG FEM approval will have preference 2-3 years experience in textile processing and 2-3 years experience in auditing Additional Information Fluent in English, able to handle documents in other languages Ethics, integrity Rigors Ability to summaries Writing skills Interpersonal skillsgood communication, listening skills, diplomacy Ability to understand, apply and use personal computers and software applications including advanced skills in Power Point, Excel, Word; Ability to use websites, especially standards websites and portals.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Determine internal audit scope and develop annual plans for multiple Eurofins Legal Entities (ELE). Ensure successful completion of assigned audit engagements, from start to finish. Review of business processes to ensure strict compliance with Group defined process and Spending and Contracting Authority. Review and perform risk assessment procedures, including identification of significant accounts & classes of transactions and mapping of business processes. Review and prepare IFC documentation such as process flowcharts, process narratives and risk and controls matrix. Ensure clear, concise, actionable and practical observations and recommendations, with a well-documented process for communication and resolution with deficiencies observed. Perform and control the full audit cycle including risk management and control management over operations effectiveness, financial reliability and compliance with all applicable directives and regulations. Prepare and present reports that reflect audits results and document process. Identify Internal control gaps and recommend risk aversion measures. Qualifications Hands on Experience on Internal audit of multiple legal entities Thorough Knowledge of Indian Accounting and Auditing standards. Experience working in MNC environment Very good analytical skills and through knowledge of MS Excel. Preference of working Experience with Tally ERP Prime Very good English communication CA with 4-5+ years of post-qualification experience. Additional Information We support your development! Do you feel you don"™t match 100% of the requirementsDon"™t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Find out more in our career page: https://careers.eurofins.com/ Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly and in-vitro diagnostic products. In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 origin, traceability and purity of biological substances and products. In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins Assurance network of companies helps customers identify and mitigate risks along their supply chain "“ with operations, processes, systems, people or capabilities. Whether you are in the Food , Consumer Product or Healthcare and Cosmetics industries, we offer a full-scope of services in product inspection, auditing, certification, training and consultation. Eurofins Assurance helps you eliminate potential risks in compliance, quality and safety failures at the early stages, thereby protecting your business from brand damage, product recalls and other undesirable scenarios down the track. Sustain your business growth and commitment with Eurofins Assurance, a global network of assurance experts that you can trust . Conduct Social audits assigned by the office. Assign audit processes to audit team members according to the prepared audit agenda. Ensure audits processes conducted in line with Eurofins CPA and client"™s expectations and to the highest standards. Ensure report is accurate, complete, and sent on time. Ensure following Eurofins CPA Code of Ethics in all activities Ensure following Eurofins CPA policies and procedures, including but not limited to HR, Integrity, QA, IT, EHS, etc. Follow Eurofins CPA record keeping procedures Follow clients"™ instructions in using client"™s platforms and tools. Follow the Eurofins CPA escalation and cascading procedure. Achieve job objectives set by office management Achieve other job related tasks assigned by audits supervisor/manager Qualifications APSCA CSCA/RA level. 3-5 years"™ experience in social compliance auditing, WRAP, SLCP approval applicants will be preferred At minimum should be proficient in Kanadda/Tamil/Hindi language Good knowledge on local laws & international standards pertaining to labor, ethics, health & safety and environment Good working knowledge on Microsoft office tools Additional Information Good at Communication Skill. Good at Presentations Good command on written and spoken English High leadership and supervisory skills Result oriented Problem solving Good at Retention Good at operating Microsoft Office, Proficiency in English and Hindi , Controls claim management and to conduct CIP ( Control Improvement process )

Job Location: Kochi, Bangalore/Chennai/Hyderabad Job Scope and Accountabilities: To conduct audits/ Trainings as per the requirements stated in audit criteria To remain updates on all skill development, code qualification, Regulatory and Industrial requirements related to audits and certifications. To be competent and qualified in Various standards like BRCGS food, packaging, FSSC, ISO 22000, GMP etc. Upgrade the knowledge of local social, economic, and business environment. To ensure TAT- Turnaround time for audit reports as per procedures established by Eurofins. Supervisory Responsibilities: Mentoring & Support of Technical executives, Auditors / Back office executives. Monitoring and support to Operational activities. Duties: To understand the role of impartiality when providing certification activities and the process of taking independent action where necessary, (e.g. informing authorities, accreditation bodies, stakeholders) To demonstrate the management expertise and ability to lead and take decisions. Review the decisions taken by technical manager relating to certification/verification. To demonstrate the ability to communicate with all stakeholders (e.g. Impartiality Committee, Directors) To ensure timely updating of qualifications and competency, satisfactory completion of training, calibration meetings, training audits, witness audits and approvals. Qualifications Bachelor"™s degree in appropriate discipline Preferably Food Science Lead auditor course FSMS/ FSSC /QMS or equivalent Minimum 5 year of experience in Operations, technical, Audits, preferably from a CB company. Minimum 4 years of experience in food industry preferably production or quality department. Additional Information Good at Communication Skill. Good at Presentations Good command on written and spoken English High leadership and supervisory skills Result oriented Problem solving Good at Retention Good at operating Microsoft Office. Proficiency in English. Customer Relationship management system (CRM) Professional Behaviour.

Eurofins Assurance network of companies helps customers identify and mitigate risks along their supply chain "“ with operations, processes, systems, people or capabilities. Whether you are in the Food , Consumer Product or Healthcare and Cosmetics industries, we offer a full-scope of services in product inspection, auditing, certification, training and consultation. Eurofins Assurance helps you eliminate potential risks in compliance, quality and safety failures at the early stages, thereby protecting your business from brand damage, product recalls and other undesirable scenarios down the track. Sustain your business growth and commitment with Eurofins Assurance, a global network of assurance experts that you can trust . Job Location- One Vacancy for North Region One Vacancy for West Region Note5-10 yrs experience required in Certification Bodies Job Scope and Accountabilities: To conduct audits/ Trainings as per the requirements stated in audit criteria To remain updates on all skill development, code qualification, Regulatory and Industrial requirements related to audits and certifications. To be competent and qualified in Various standards like BRCGS food, packaging, FSSC, ISO 22000, GMP etc. Upgrade the knowledge of local social, economic, and business environment. To ensure TAT- Turnaround time for audit reports as per procedures established by Eurofins. To understand the role of impartiality when providing certification activities and the process of taking independent action where necessary, (e.g. informing authorities, accreditation bodies, stakeholders) To demonstrate the management expertise and ability to lead and take decisions. Review the decisions taken by technical manager relating to certification/verification. To demonstrate the ability to communicate with all stakeholders (e.g. Impartiality Committee, Directors) To ensure timely updating of qualifications and competency, satisfactory completion of training, calibration meetings, training audits, witness audits and approvals. Mentoring & Support of Technical executives, Auditors / Back office executives. Monitoring and support to Operational activities. Qualifications Bachelor"™s degree in appropriate discipline Preferably Food Science Lead auditor course FSMS/ FSSC /QMS or equivalent Minimum 5 year of experience in Operations, technical, Audits, preferably from a CB company. Minimum 4 years of experience in food industry preferably production or quality department. Additional Information Good at Communication Skill. Good at Presentations Good command on written and spoken English High leadership and supervisory skills Result oriented Problem solving Good at Retention

Eurofins Assurance India Pvt Ltd is a leading certification body providing Audit & Certification , Inspections , and other services covering the broad spectrum of sustainable supply chain. Eurofins will help the customers to mitigate risks in their supply chain and to ensure the benchmarking performance with operations, processes, systems, people or capabilities. Whether you are in Food, Cosmetics, Consumer products or Health care sector, our global auditor and technical expert network will help to mitigate/eliminate your risks against supply chain and distribution flows: Regulatory and Industrial standards . We have accreditations for a number of different industry standards/memberships to ensure we service the entire supply chain. Please find the JD below. Planning and traveling for Food Safety audits Conducting Food Safety Audits as per FSSAI Schedule 4 requirements Generating the audit reports Submission of Audit Pack. Correction of audit reports as per technical review process Qualifications Minimum B.Tech/BE/B.SC- Food sciense/Biotech/Foodtech/Food processing/Dairy Tech etc. Minimum 2-3 years of experience in the industry Candidates having ISO/FSSC 22000 lead Auditor certification and Minimum 20-30 audits experience, will be given preference. Additional Information

Eurofins is a leading provider of assurance and inspection services, covering a broad spectrum of sustainable supply chain practices, including the circular economy. Eurofins helps the customers to identify and mitigate risks in their supply chain and to ensure the benchmarking performance with operations, processes, systems, people, or capabilities. We hold accreditations for various industry standards and memberships, ensuring comprehensive service throughout the supply chain. Whether you are in the food, consumer products, healthcare, or cosmetics industries, we offer a full range of services including product inspection, auditing, certification, training, and consultation. Eurofins Assurance helps you mitigate compliance risks, enhance quality, and prevent safety failures early on, safeguarding your business from brand damage, product recalls, and other potential issues in the future. Sustain your business growth and commitment with Eurofins Assurance, a global network of assurance experts that you can trust. To monitor all the processes from application review to certificate issuance is happening within the defined TAT. Ensure allocation of files to the respective technical reviewers as per scheme and as per TAT. Track and send reminders to reviewers on status of files allocated for reviews. Track and send reminders to auditors on status of audit reports pending with auditors. Follow up with clients for CAPA reports as and when required by the scheme / standard. To update the client tracker of relevant schemes such as BRCGS/ISO 22000/FSSC and other Second party audits with all information required. To demonstrate the management expertise, good communication & ownership ability to accomplish the task right at first time. Prepare monthly summary reports on the process performance. Qualifications Any Graduate can apply. Additional Information Good in Communication Skill. Good proficiency in operating Microsoft Office especially Excel. Good command on written and spoken English Result oriented Problem solving Should be good with new ideas and methodologies.

About Eurofins Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 origin, traceability and purity of biological substances and products. In 2023, Eurofins generated total revenues of EUR ‚ 6,515 million, and has been among the best performing stocks in Europe over the past 20 years. Job Title: Junior Internal Auditor Work Location: Chennai, India Reporting to: Manager Work Timing: 1:00 PM - 10:00 PM (Hybrid 3 days from office) Responsibilities: Demonstrates and promotes the company vision Regular attendance and punctuality Co-ordinate with internal and external auditors and work with auditors in a professional manner Assist with the roll-forward of audit tie-out files and draft audit reports. Perform testing around key areas including subsequent disbursements, credit balances in Accounts Receivable and Cash, debit balances in Accounts Payable, etc. to assist with the external audits. Assist with the tie-out of financial report drafts to the trial balance. Assist with audit request status tracking Assist with data compilation and formatting for quarterly internal audit compliance reporting. Assist with quarterly internal audit controls testing covering a variety of areas including WIP, Inventory, Fixed Assets, and others. Assist with Government survey data compilation Prepare internal audit workbook templates Coordinate benefit rebill creation and distribution on a monthly basis Work on other projects as assigned within the Accounting team and review of financial statements and reconciliations. Basic Minimum Qualifications: Bachelor"™s degree in accounting or business required. Prior experience in similar role preferred (not required) Strong and Effective analytical and problem-solving skills required. Strong MS Excel and Outlook skills. Good interpersonal skills required. Qualifications The ideal candidate would possess: Ability to think critically and analytically to proactively solve problems Strong independent decision-making ability Knowledge of audit practices Ability to understand complex scenarios Must be professional, detailed oriented, strong verbal /written communication skills and a team player. Be able to adapt to changes in fast-paced work environment and mange competing demands. Strong computer and organizational skills. Ability to learn new techniques performs multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies. Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude. Evaluate processes for improvements and recommend changes to management team. Additional Information Position is Full-Time and supporting Eurofins legal entities in USA Work week "“ Monday to Friday Work timing "“ 1:00 p.m. 10:00 p.m. IST ; the company may change the work timing due to any business requirements or for better alignment with US business hours or for any other undisclosed reasons. Candidate must be flexible in that regard. Working model "“ Hybrid (Working from office "“ Monday to Wednesday; Work from Home "“ Thursday and Friday); the company may change the model or to switch to complete work from office only model without giving any reasons. Candidate must be flexible in that regard. While working from home, candidate is expected to have strong internet broadband connectivity, and must be able to connect to work from a secluded place with no distractions whatsoever. Also, must be ready to be on Video calls "˜on need basis"™ Any deviations from the scheduled work timing, working model or work week will need two levels of written approval from the employee"™s immediate Manager and from one level above the immediate Manager. Work location "“ Chennai, India; the company may transfer an employee to any place of its business in any part of India or abroad

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences

Role Purpose : As GRC (Governance, Risk, and Compliance) Manager is responsible for overseeing and managing the risk assessment, remediation, and monitoring of information and technology process risks. This role involves ensuring that all risk and compliance activities are performed effectively by various control functions. The GRC Manager also serves as an internal consultant, providing guidance to operating functions and business lines on risk-related matters. Additionally, they are tasked with identifying, assessing, quantifying, reporting, communicating, mitigating, and monitoring process risks to ensure the organization's overall security and compliance posture. Responsibilities: Ensure strong governance on risk and compliance performed by various control functions. Manage risk assessment, remediation, and monitoring of information and technology process risks. Serve as an internal risk consultant to operating functions and business lines. Identify, assess, quantify, report, communicate, mitigate, and monitor process risks. Support the implementation of information security policies. Discuss risk closure, mitigation, and acceptance with stakeholders. Ensure periodic entitlement reviews are completed, and risks are managed to an acceptable level. Collaborate with control functions to track and mitigate identified risks. Work with technology leaders to identify control gaps. Act as a subject matter expert for risk and controls related to operations. Maintain strong working relationships with stakeholders. Review and refine policies and processes based on industry best practices. Track identified risks and ensured their closure within defined timelines. Prepare and maintain risk heat maps and risk registers. Required Skills: Excellent executive-level communication skills. Strong working relationships with team members and the ability to motivate them. Knowledge in areas such as Application Security, Data Security, Identity Access Management, Information, Infrastructure Technology, GDPR, and ISO Audits. Solid understanding of Risk Management Lifecycle and exposure to standards like SOX, COBIT, PCI-DSS, NIST Control, etc. Understanding of Security incident response aspects is desirable. Good analytical, problem-solving, and interpersonal skills. B.E in Computer Science/Information Technology or equivalent qualification with 8-12 years of experience. Industry-recognized certification in information security such as CISSP, CISM, CISA, etc.

We are a well-established company in the Gems & Jewelry industry and are expanding our Finance & Accounts team . We are hiring Chartered Accountants (CA) and Inter CAs for various levels based in Borivali, Mumbai . Roles & Responsibilities: Maintain books of accounts, financial statements, and reports Handle taxation (GST, TDS, Income Tax, etc.) Assist in audit, internal control, and compliance MIS reporting and financial analysis Vendor/client reconciliation Assist in budgeting and forecasting Experience in gems & jewelry industry preferred (not mandatory) Key Skills: CA, Inter CA, Accounting, Taxation, Audit, MIS, GST, Reconciliation, Financial Reporting, Jewelry Accounting Salary: As per industry standards & experience level #Interested applicants share CV to sejal.shintre@kgkmail.com

Understanding of control rationalization, optimization, effectiveness and efficiency Strong analytical and problem-solving skills. Possess strong data analytics skills and knowledge of advanced data analytical tools will be an advantage

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention TA, SEs Escalation and issue resolution Production Specialist Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge Knowledge of assigned process, tools and systems Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Domain Knowledge Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Stakeholder Management Client (Internal) Centricity Effective Communication

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention TA, SEs Escalation and issue resolution Production Specialist Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge Knowledge of assigned process, tools and systems Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Domain Knowledge Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Stakeholder Management Client (Internal) Centricity Effective Communication

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: PLM-Product Lifecycle Management. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Apache Spark. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Appium. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Mainframe. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud Product & Platform Testing. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: SDET. Experience: 5-8 Years.

Job Summary: We are looking for a dynamic and detail-oriented CA Fresher to join our finance team. The ideal candidate should have cleared all levels of the Chartered Accountancy (CA) course and completed articleship training. This is an excellent opportunity to kickstart your career with hands-on exposure to financial reporting, taxation, audit, and compliance in a fast-paced environment. Key Responsibilities: Assist in the preparation of financial statements in compliance with statutory and regulatory requirements. Support statutory audits, internal audits, and tax audits. Assist in monthly/quarterly closing of books of accounts and reconciliations. Analyze financial data and provide insights on budget vs. actuals and cost control. Support direct and indirect tax filings including GST, TDS, and Income Tax returns. Prepare MIS reports and financial dashboards for internal reporting. Stay updated with changes in tax laws, accounting standards (IND AS/IFRS), and compliance norms. Coordinate with auditors, consultants, and other internal departments.

Job Summary: We are looking for a dynamic and detail-oriented CA Fresher to join our finance team. The ideal candidate should have cleared all levels of the Chartered Accountancy (CA) course and completed articleship training. This is an excellent opportunity to kickstart your career with hands-on exposure to financial reporting, taxation, audit, and compliance in a fast-paced environment. Key Responsibilities: Assist in the preparation of financial statements in compliance with statutory and regulatory requirements. Support statutory audits, internal audits, and tax audits. Assist in monthly/quarterly closing of books of accounts and reconciliations. Analyze financial data and provide insights on budget vs. actuals and cost control. Support direct and indirect tax filings including GST, TDS, and Income Tax returns. Prepare MIS reports and financial dashboards for internal reporting. Stay updated with changes in tax laws, accounting standards (IND AS/IFRS), and compliance norms. Coordinate with auditors, consultants, and other internal departments.