Intern - Digital Adoption

Job Description

Intern - Digital Health Location : Kolhapur, Hyderabad, Kerala(Arrekode, Kottakal, Kannur) Working Days: Monday to Saturday Role Overview: As a Digital Health Intern, you will support the Aster units digital transformation initiatives under the guidance of the Business Head Provider Stream. This internship provides hands-on experience with the implementation, adoption, and daily operations of our digital - the Aster Health’ app. You will assist in engaging hospital staff and patients, gathering feedback, and ensuring smooth functionality of digital platforms onsite. Responsibilities : 1. User Engagement & Feedback Collection • Interact with patients, doctors, and support staff to gather structured feedback on the app experience. • Document challenges, pain points, and suggestions from users. • Conduct quick surveys or interviews to capture user sentiment and behavioural trends. 2. Data Analysis & Insights Generation • Analyse user feedback, usage data, drop-off patterns, and app engagement metrics. • Identify bottlenecks in the app journey and user experience. • Prepare weekly/monthly reports highlighting insights and actionable recommendations. 3. Drive App Adoption & Recommendations • Propose creative ideas to improve user onboarding and in-app engagement. • Work on initiatives to boost app downloads and active users (e.g., awareness drives, tutorial sessions, posters). 4. Operational Coordination • Liaise with cross-functional teams (clinical, IT, admin) to implement small process changes based on user feedback. • Monitor app-related issues in the hospital and ensure prompt escalation or resolution. Learning Outcomes: By the end of this internship, you will gain: • In-depth exposure to digital healthcare operations and transformation practices • Practical experience in user research, data analysis, and adoption strategy • Development of skills in problem-solving, communication, and cross-team collaboration • Understanding of how real-time feedback is translated into digital product improvements Requirements : • A final-year student or recent graduate in Healthcare Management, Business Administration, IT, or a related field. • Strong interest in digital health, healthcare innovation, and technology adoption. • Good analytical skills and a data-driven mindset. • Proficient in Excel, Google Sheets; knowledge of basic data tools (Power BI, Tableau, etc.) is a plus. • Excellent interpersonal and communication skills. • Comfortable interacting with patients and hospital staff.