Inside Sales Coordinator - Level III

Key Responsibilities:

Responds to incoming customer calls, emails, qualifies them, and routes the qualified contacts and leads to associated sales professional(s). Compiles budgetary quotes for simple to complicated jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force. Gets involved in customer visits and events, makes decisions where there is no clear procedure outlined. Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple to complicated jobs. Communicates order status, inventory status and other associated information to customer facing sales force, and identifies any issues. Resolves customer issues where applicable, engages other for resolution where applicable (including shipment and after sale). Periodically reviews and reports inventory/stock levels, takes action and creates orders if needed. Actively supports all branch personnel in the sale of products to retail customers across varying levels of tasks.

Skills Required:-

• Achieve sales AOP for the assigned territory of NER and NCR
• Achieve Receivable target and bring it below 10%
• Grow business across the territory and add new contracts
• Ensure smooth execution of existing contracts and support the KAM
• Ensure follow up and streamline SD, EMD collection
• Should be having Diploma or Degree in engineering with 3-5 yrs experience
• Good communication and negotiation skills
• Railway industrial experience and Government client management experience would be added advantage.

Competencies: