InP - Client Relations Manager I (Transfer Agency)

As a Client Relations Manager I at FIS, a leading fintech solutions provider, you will be part of the BPS Transfer Agency team, taking on a key leadership role in managing operations and fostering strong client relationships in a dynamic global environment. You will work in a collaborative and innovative setting where cutting-edge technology drives the future of financial services. Your primary responsibilities will include leading and developing an operational team supporting multiple clients across global locations. You will supervise staff, set clear objectives, delegate tasks, and ensure high performance in alignment with company policies. Collaborating with peers globally, you will manage workflows, resolve bottlenecks, and drive continuous process improvement. Additionally, you will act as a point of escalation for clients, ensuring timely issue resolution and maintaining high service standards. Monitoring and managing key performance indicators, service level agreements, and quality metrics will be essential, with a focus on implementing corrective actions and communicating progress to senior leadership. Your role will involve providing regular coaching, feedback, and development opportunities to team members to create a positive and motivated work environment. Participation in strategic initiatives, such as system enhancements and business improvement projects, will be part of your responsibilities. Demonstrating sound judgment in operational decisions and balancing client needs, risk, and compliance requirements will be crucial. To excel in this role, you should have strong leadership experience, ideally in transfer agency, mutual funds, or financial services, along with a minimum of five years of experience in banking or related industries. Excellent communication skills, both verbal and written, interpersonal skills, and the ability to build effective relationships are essential. You should also possess expertise in negotiation, presentation, stakeholder management, and a strong risk and compliance mindset. A bachelor's degree in business, computer science, or a related discipline is required, or equivalent experience. Familiarity with FIS products and services is a plus. In return, FIS offers a competitive salary, attractive benefits, a multifaceted role with significant responsibility and growth opportunities, a modern collaborative work environment, and access to professional development and learning programs. Join us at FIS to advance the world of fintech and be part of a workplace culture built on respect, innovation, and teamwork.,