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5.0 - 8.0 years

7 - 10 Lacs

Chennai

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills: : Hashicorp Vault Experience: 5-8 Years

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5.0 - 8.0 years

7 - 10 Lacs

Bengaluru

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills: : Security Incident Response Experience: 5-8 Years

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5.0 - 8.0 years

7 - 10 Lacs

Hyderabad

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills: : F5 Load Balancers Experience: 5-8 Years

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5.0 - 8.0 years

7 - 10 Lacs

Hyderabad

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills: : Cisco ASA - Adaptive Security Appliance Experience: 5-8 Years

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5.0 - 8.0 years

7 - 10 Lacs

Bengaluru

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills: : F5 Load Balancers Experience: 5-8 Years

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5.0 - 8.0 years

7 - 10 Lacs

Mumbai

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills: : Privilege Password Management CyberArk Experience: 5-8 Years

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5.0 - 8.0 years

7 - 10 Lacs

Bengaluru

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills: : SailPoint Identity Mgmt and Governance Experience: 5-8 Years

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3.0 - 5.0 years

5 - 7 Lacs

Bengaluru

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills:: OT SECURITY Experience: 3-5 Years

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3.0 - 5.0 years

5 - 7 Lacs

Kolkata

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills:: Oracle Identity Manager and Governance Experience: 3-5 Years

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3.0 - 5.0 years

5 - 7 Lacs

Pune

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills:: IDAM Security Consulting Experience: 3-5 Years

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3.0 - 5.0 years

5 - 7 Lacs

Hyderabad

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills:: Application Security Code Review - SAC Experience: 3-5 Years

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3.0 - 5.0 years

5 - 7 Lacs

Bengaluru

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills:: McAfee DLP Experience: 3-5 Years

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3.0 - 5.0 years

5 - 7 Lacs

Pune

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills:: VPNs Experience: 3-5 Years

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3.0 - 6.0 years

3 - 7 Lacs

Gurugram

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This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

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8.0 - 12.0 years

10 - 15 Lacs

Mumbai, Bengaluru

Work from Office

Your role We are seeking a proactive and experienced Security Operations Center (SOC) professional to join our cybersecurity team with 4+ years of experience . Depending on the level (Analyst, Lead, or Manager), the role will involve monitoring, analyzing, and responding to security incidents, managing SOC operations, and leading threat detection and response initiatives. Monitor SIEM systems and security tools for suspicious activity. Analyze and respond to security incidents and threats. Stay updated on threat intelligence and attack trends. Review logs from firewalls, IDS/IPS, and antivirus tools. Escalate critical incidents and document findings. Support vulnerability management and remediation tracking. Configure and tune security tools like SIEM and EDR. Ensure compliance with security policies and audits. Collaborate with IT and network teams on investigations. Contribute to process improvements and incident playbooks. Lead and mentor junior analysts (for Lead/Manager roles). Your profile SIEM (e.g., Splunk, QRadar, ArcSight) Incident Response /Log Analysis Threat Intelligence Scripting (Python, PowerShell) for automation EDR tools (e.g., CrowdStrike, Carbon Black) What you''ll love about working here You can shape yourcareerwith us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work oncutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges. Location - Bengaluru,Mumbai,,Pune

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8.0 - 10.0 years

12 - 17 Lacs

Bengaluru

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Role Purpose The purpose of this role is to design the organisations computer and network security infrastructure and protect its systems and sensitive information from cyber threats Do 1. Design and develop enterprise cyber security strategy and architecture a. Understand security requirements by evaluating business strategies and conducting system security vulnerability and risk analyses b. Identify risks associated with business processes, operations, information security programs and technology projects c. Identify and communicate current and emerging security threats and design security architecture elements to mitigate threats as they emerge d. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements e. Provide product best fit analysis to ensure end to end security covering different faucets of architecture e.g. Layered security, Zoning, Integration aspects, API, Endpoint security, Data security, Compliance and regulations f. Demonstrate experience in doing security assessment against NIST Frameworks, SANS, CIS, etc. g. Provide support during technical deployment, configuration, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc. i. Provide assistance for disaster recovery in the event of any security breaches, attacks, intrusions and unusual, unauthorized or illegal activity j. Provide solution of RFPs received from clients and ensure overall design assurance i. Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications, hardware related to cyber risk security in order to better match business outcome objectives ii. Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture iii. Depending on the clients need with particular standards and technology stacks create complete RFPs iv. Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology v. Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions vi. Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps vii. Evaluate and recommend solutions to integrate with overall technology ecosystem viii. Tracks industry and application trends and relates these to planning current and future IT needs 2. Stakeholder coordination & audit assistance a. Liaise with stakeholders in relation to cyber security issues and provide timely support and future recommendations b. Provide assistance in maintaining an information security risk register and help with internal and external audits relating to information security c. Support audit of security best practices and implementation of security principles across the organization, to meet business goals along with customer and regulatory requirements d. Assist with the creation, maintenance and delivery of cyber security awareness training to team members and customers e. Provide training to employees on issues such as spam and unwanted or malicious emails Mandatory Skills: ForgeRock Identity Manager. Experience: 8-10 Years.

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5.0 - 8.0 years

5 - 9 Lacs

Hyderabad

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills: Palo Alto Networks - Firewalls. Experience:5-8 Years.

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5.0 - 8.0 years

5 - 9 Lacs

Chennai

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills: SailPoint Identity Mgmt and Governance. Experience:5-8 Years.

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1.0 - 3.0 years

6 - 10 Lacs

Mumbai

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Role Purpose The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information Do Ensuring customer centricity by providing apt cybersecurity Monitoring and safeguarding the log sources and security access Planning for disaster recovery in the event of any security breaches Monitor for attacks, intrusions and unusual, unauthorized or illegal activity Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems Conduct security assessments, risk analysis and root cause analysis of security incidents Handling incidents escalated by the L1 team in 24x7 rotational shifts Use advanced analytics tools to determine emerging threat patterns and vulnerabilities Completing all tactical security operations tasks associated with this engagement. Analyses all the attacks and come up with remedial attack analysis Conduct detailed analysis of incidents and create reports and dashboards Stakeholder coordination & audit assistance Liaise with stakeholders in relation to cyber security issues and provide future recommendations Maintain an information security risk register and assist with internal and external audits relating to information security Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues Advice and guidance to employees on issues such as spam and unwanted or malicious emails Mandatory Skills: Security Information Event Management. Experience:1-3 Years.

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5.0 - 8.0 years

9 - 14 Lacs

Hyderabad

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Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Security Incident Response. Experience: 5-8 Years.

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3.0 - 8.0 years

5 - 10 Lacs

Jaipur

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JOB PURPOSE Ensure rollout of FTTx and sales and gross additions in the designated territory. DUTIES AND RESPONSIBILITIES Managing FTTX Business through multiple business Team members. Appointment of Distributors and LCOs as channel partners for distribution Planning and Monitoring the Survey team for Mapping of Cities. To Identify and finalize the areas in city for deployment of Network priority wise. Responsible for New DSA/Distributor Agreement Sign up. Responsible for Building Permission/ Acquisition. New area Roll out Viz Planning of Material and Manpower Deployment. Directing the acquisition team for permission related issues. Coordinating with the internal departments for successful roll out of FTTH Connectivity. Responsible for New Order Booking & Installation of Customers in Connected Buildings. Policy and Process Compliance Ensure that the organizations processes and policies are adhered to. Provide regular input to keeping our processes in alignment with organization objective Provide input to business, field services and operations, training and quality teams as applicable Strict adherence to SOP and quality of work Ensure consistent and continuous compliance by all employees and vendors with safety and regulatory requirements, standards and protocols Ensure your actions are compliant as per Information Security Policy DIRECT REPORTS Off Roles (DST & DSA) Requirements QUALIFICATIONS EXPERIENCE REQUIREMENTS 3-8 Years EDUCATION REQUIREMENTS Graduate/ Masters with minimum 3 years experience in Sales & Aquisition REQUIRED SKILLS Ability to function effectively in an extremely dynamic industry Good interpersonal and communication skills, both verbal and written Growth oriented

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3.0 - 8.0 years

5 - 10 Lacs

Mumbai

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JOB PURPOSE Ensure rollout of FTTx and sales and gross additions in the designated territory. DUTIES AND RESPONSIBILITIES Managing FTTX Business through multiple business Team members. Appointment of Distributors and LCOs as channel partners for distribution Planning and Monitoring the Survey team for Mapping of Cities. To Identify and finalize the areas in city for deployment of Network priority wise. Responsible for New DSA/Distributor Agreement Sign up. Responsible for Building Permission/ Acquisition. New area Roll out Viz Planning of Material and Manpower Deployment. Directing the acquisition team for permission related issues. Coordinating with the internal departments for successful roll out of FTTH Connectivity. Responsible for New Order Booking & Installation of Customers in Connected Buildings. Policy and Process Compliance Ensure that the organizations processes and policies are adhered to. Provide regular input to keeping our processes in alignment with organization objective Provide input to business, field services and operations, training and quality teams as applicable Strict adherence to SOP and quality of work Ensure consistent and continuous compliance by all employees and vendors with safety and regulatory requirements, standards and protocols Ensure your actions are compliant as per Information Security Policy DIRECT REPORTS Off Roles (DST & DSA) Requirements QUALIFICATIONS EXPERIENCE REQUIREMENTS 3-8 Years EDUCATION REQUIREMENTS Graduate/ Masters with minimum 3 years experience in Sales & Aquisition REQUIRED SKILLS Ability to function effectively in an extremely dynamic industry Good interpersonal and communication skills, both verbal and written Growth oriented

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6.0 - 11.0 years

8 - 13 Lacs

Kolkata

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What youll be doing: Responsible for overall FTTx Sales Achievement in the defined area & Regular building connections, Planning and Monitoring the Survey team for Mapping of Cities. Key Skillset: - Strong knowledge of sales techniques and methodologies - Capability to manage, mentor, and develop team members. - Ability to stay updated with the latest market trends. - Customer Relationship Management. - Flexibility to adapt to changing market conditions and business needs. What youll bring to the team: Job Code: SA01 - Responsible for executing key and major initiatives in the following areas: a. Driving distribution targets for FTTx according to guidelines. b. Implementing channel management strategies to cover gaps in market servicing and outlet coverage. - Setting an example by actively engaging with key users to strengthen the user contact program. - People management: Reviewing and appraising team performance against Key Result Areas (KRAs). - Coordinating with internal departments to ensure successful rollout of FTTH connectivity. - Handling new order bookings and installations for customers in connected buildings. - Managing business operations through multiple Area Sales In-charges and business team members. - Identifying and finalizing priority areas in the city for network deployment. - Planning material and manpower deployment for new area rollouts. Requirements What all qualifications do we expect: Were looking for someone with a decent educational background. - Education requirements: Graduate/ Masters - Experience: Minimum 6 years experience in Sales & Acquisition, overall, 8-10 Years of experience preferably in the telecommunications industry. Join us as: - Grade M4 - Where at Business location - Reporting To - GM - Sales - Your Function Sales - Your Reportees - 3 - 4 ASI - Hussle Period Minimum 8 productive hours a day and 6 days a week - Job Type Permanent What policy, compliance we follow: - Safeguard the organizations processes and policies. - Strict adherence to SOP and the defined processes - Encourage consistent and continuous compliance is followed by all employees and vendors with safety and regulatory requirements, standards, and protocols. - Confirm your actions are compliant as per Information Security Policy.

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0.0 - 4.0 years

2 - 6 Lacs

Pune

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Functional Responsibility / Domain Related Support global Credit Analyst(s) in analyzing the performance of a portfolio of structured finance and public finance transactions, and in responding to credit events Prepare internal credit research reports and notes. Assist in preparing publishable credit reports. In-depth understanding of transaction documents, Legal documents such as Offering Circular, Indenture, Letter of Credit Agreement, Tender bonds, Commercial papers etc. to understand the structure and features of the deals. Track and understand Structured Finance & US Public Finance (USPF) sector dynamics and regulatory trends including but not limited to: Analysis of macroeconomic parameters impacting the sector. Impact of regulatory and legal framework with risk to sector portfolio. Model maintenance involves regular testing and validation of models based on the most recent reports, statements published by issuers, servicers, understanding payment structures and revising the model to be in sync with expected outcome. Qualitative & quantitative analysis of primary and secondary market debt portfolio. Stay abreast of the latest developments in the Structured Finance & US Public finance market and understand / be able to comment on their potential impact. Process Adherence Focus on review / QC, adding analytical inputs when required Create and maintain base level training, process manuals and documentation to ensure smooth execution of tasks Adopt the defined processes in day to day execution of assignments Identify process improvement avenues and identify value added work Ensure that new knowledge gained is retained and documented through operating manuals Work with other teams and suggest methods to make the current process more efficient Strictly practice and follow all Compliance, Confidentiality, and Information Security Policies, Procedures and Guidelines of the Organization. Client Management / Stakeholder Management Build and maintain relationships with US & EMEA clients Set expectations with clients regarding scope of work, timelines, etc. For routine tasks People Development Provide analytical mentoring to junior members of the team Implement team-level initiatives Familiarize new recruits to the team and organization

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2.0 - 4.0 years

4 - 6 Lacs

Bengaluru

Work from Office

Job Description :- Secops Engineer R2 , with automation, script and software engineering experience Main Attributes: Excellent customer service skills Strong communication abilities, both written and verbal Proficiency troubleshooting technical issues Exposure to Automation and Engineering concept Familiarity with Power BI Dashboard Familiarity with various enterprise security tools and platforms Strong teamwork and collaboration skills Dedication to continuous learning and skill improvement What Youll Be Doing: As a SecOps Engineer II, you will be responsible for providing technical support to customers experiencing issues with enterprise security tools. You will work closely with our customers to troubleshoot and resolve their problems, ensuring a high level of customer satisfaction. Additionally, you will collaborate with other members of the security operations team to identify trends and patterns in customer issues, how we can use automation and engineering good practice to reduce the customer issues. You should have basic knowledge in creating Power BI dashboard, contributing to the improvement of our products and services. Key Responsibilities: Responding to support cases from customers regarding security tool-related issues Providing timely and effective troubleshooting assistance to resolve customer problems Documenting support cases and solutions for future reference and knowledge sharing Communicating with customers in a professional and courteous manner, keeping them updated on the status of their cases Collaborating with cross-functional teams, including senior engineeers and product managers, to escalate and resolve complex issues Contributing to the development of knowledge base articles and other support resources Participating in training sessions and workshops to enhance technical skills and product knowledge Maintaining up-to-date knowledge of industry trends and best practices in security operations What You Should Bring: 2-4 years of experience with Cyber and Software Engineering Experience Bachelor s degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF Knowledge on Cloud Security Experience working in a technical support or helpdesk role is preferred Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required Ability to prioritize and manage multiple tasks simultaneously Strong problem-solving skills and a methodical approach to troubleshooting Adaptability and willingness to learn new technologies and processes Commitment to providing exceptional customer service and support Ability to create and manage dashboards and reports using Power BI for security metrics and insights. Proficiency in scripting languages such as Python, PowerShell, or Bash for automating tasks. Experience with automation tools and frameworks to streamline security operations. Ability to create and manage dashboards and reports using Power BI for security metrics and insights. Proficiency in scripting languages such as Python, PowerShell, or Bash for automating tasks. Experience with automation tools and frameworks to streamline security operations. Ability to create and manage dashboards and reports using Power BI for health metrics and insights for Cyber services . Proficiency in scripting languages such as Python, PowerShell, or Bash for automating tasks. Experience with automation tools and frameworks to streamline security operations. . .

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