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2931 Inbound Process Jobs

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0.0 - 5.0 years

2 - 3 Lacs

Noida, Greater Noida

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Candidate Eligibility Criteria * Education: Undergraduate / Graduation * Experience: Minimum 6 months in a Travel-based BPO environment(Preferred) * Skill Set: B2 level communication * Process Type: Voice process * Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) * Week Offs: 2 Rotational * Working days - 5 * Cab Facility: One-sided cab during odd hours (window: 7 PM 6 AM) For more info - Harpreet.kaur@nlbtech.in

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0.0 - 4.0 years

2 - 3 Lacs

Gurugram

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Hello Jobseekers! Greetings from Shiningstars ITPL, We are seeking a dynamic and customer-focused Customer Service Executive to join our team in Gurugram. The ideal candidate will handle customer interactions through calls, emails, or chats, ensuring excellent service and timely resolution of queries and complaints. Job Description: - Job Title: Customer Service Executive - Location: Gurugram - Salary: 16,000 25,000 per month - Job Type: Full-Time - Experience: 03 years (Freshers can also apply) - Industry: Customer Support / BPO / E-commerce / Retail Key Responsibilities: Handle inbound and outbound customer calls in a professional manner Resolve customer queries, complaints, and requests efficiently Maintain accurate records of customer interactions Follow communication scripts and company guidelines Collaborate with internal teams to ensure smooth customer support Meet performance metrics and quality standards Requirements: Minimum 12th pass; Graduate preferred Good communication skills in English and Hindi Basic computer knowledge (MS Office, typing) Positive attitude and willingness to learn Prior customer service experience is a plus, but not mandatory Benefits: Fixed salary + incentives (based on performance) 6-day working week Friendly and supportive work environment Growth opportunities within the organization Interested candidates feel free to share their resume on the whatsapp number given below: 9026050432 Fehmina Siddiqui HR Executive 9956739953 Vahida Khan

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1.0 - 4.0 years

3 - 5 Lacs

Mumbai, Mumbai (All Areas)

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Role & responsibilities Shift Flexibility: Must be willing to work on a 24/7 rotational shift schedule, including nights, weekends, and holidays as per the duty roster. Customer Handling: Interact with walk-in customers at the kiosk, explain baggage service options, pricing, and assist with documentation and booking. Baggage Management: Physically handle customer baggagelift, tag, and transfer to the designated vehicle or warehouse location. Coordination with Logistics Partners: Ensure timely handover of packed baggage to our logistics partner; coordinate pickups and maintain proper logs. Operational Support: Maintain kiosk cleanliness, stock of packaging material, and basic records like billing and customer details. Communication Skills: Must have basic fluency in English and Hindi; confident in explaining services and upselling optional offerings. Preferred Background: Candidates with experience as management trainees or in operations/customer service roles preferred. Freshers not considered. Perks & Benefits: Group Term Life Insurance (Self) Medical Insurance (Self + 5 dependents) Personal Accidental Insurance (Self) Interested candidates can send their resumes to Email: krishna.kanth@avaanindia.com or Whatsapp: 9849590885

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0.0 - 3.0 years

1 - 4 Lacs

Gurugram

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To schedule your interview for Gurugram-based MNC, call now: HR Suhail- 9651848158 HR Anshi- 9125776662 In case you are not able to connect, WhatsApp your resume @9651848158 or @9125776662//twelveiconsultant@gmail.com Direct interview with the company's HR No placement charge Required profile:- *Grad/UG *Fresher/Experienced (if exp, then must have relevant exp docs) *If UG, must have a minimum of 6 months of experience *24x7 shifts/ Cabs in odd hours *Immediate joiners *Salary: up to 3.96 LPA *Excellent communication in English required Other benefits: PF//ESIC//TA//PLI//Appraisals//Medical Insurance//Cabs

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1.0 - 5.0 years

2 - 2 Lacs

Hyderabad

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Role & responsibilities Process : Inbound Department : Customer Care Working Hour : 9 Hour Shift Timing : Rotational Shift ( No night shift) Salary : 19K- 20K (Take Home) Language : Proficiency in both Hindi and English is mandatory

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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Job Openings at JobShop Indias Biggest BPO Hiring Company We are hiring for International Voice, Semi Voice, Non-Voice, Domestic Voice, and Tech Support roles in Bangalore. Locations Hiring: Whitefield – Voice, Semi Voice & Tech Support Marathahalli – Voice & Social Media Process Electronic City – Voice & Non-Voice Bellandur – Voice Process Who Can Apply: Freshers or candidates with 6 months or more experience Must have good English communication skills Should be ready to work in rotational shifts What You Get: Good Salary + Incentives Training Provided Growth Opportunities Contact HR Neha at 7975182408 9964080000

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

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JobShop is Hiring! We are Indias Largest BPO Recruitment Company. Openings for: International Voice Domestic Voice International Chat Process Call HR Shefali 7975181576 and 9964080000 Role Responsibilities: Guide candidates through the hiring process & documentation Call & confirm candidates post-documentation Maintain accurate employee records Ensure HR compliance and legal documentation Must-Have Skills: Good communication Detail-oriented Admin & compliance handling MS Excel proficiency Time management Apply now and grow with us! Call Naim 7406686000

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0.0 - 5.0 years

2 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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1 year experience in International BPO Mandatory Rotational shift, 5 Days Working, Both side Cab UG/G Both can apply Salary Upto 4.5Lpa Immediate Joiner Required Call & Whatsapp - Sakshi : 8700591262

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0.0 - 5.0 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring For International MNC's Voice Support Graduation not req Salary upto - 40k inhand Performance Linked incentives Both side cabs | 5 Days working Rotaitional shifts & Offs Contact - Abhay - 8448748429 Required Candidate profile Undergrad\Graduate with 6 months Experience. Excellent Communication req Any industry experience will do ( BPO Preferred ) Any Location within Delhi NCR Immediate Joiner Required

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1.0 - 2.0 years

2 - 4 Lacs

Chennai, Tiruchirapalli, Thiruvarur

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Hiring For customer care executive International/ Domestic voice process Good communication skills with fluent English Salary : upto 3.5 LPA Location : Chennai Rotational shift & week off 5 day working Call or whatsapp CV : 6357157173 Required Candidate profile both way cab faclity is available within 15km area range Immediate joiner Only work from office Interview mode:Virtual Immediate joiner

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8.0 - 13.0 years

7 - 11 Lacs

Hyderabad

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Good Warehouse Management System (WMS) domain knowledge. Good knowledge in Manhattan product - version 2024 (configuration, UI web site and setup/service) Good knowledge about the warehouse inbound process, inventory management, outbound process and generate reports. Understanding of warehouse management key concepts and different user roles and responsibilities Basic understanding of Supply chain management principle and processBasic SQL database knowledge to analyze the data and prepare the report. Collaborate with cross-functional teams to streamline the process. Engage with client meetings and communicate requirements to different team members to ensues alignment and meet customer expectations.

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2.0 - 5.0 years

3 - 4 Lacs

Bengaluru

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Responsibilities: * Handling 50 Headcount every day & Manage Operations on regular basis * Time Management * Ensure compliance with healthcare industry standards * Oversee team performance & development * Manage inbound/outbound processes & reporting Annual bonus

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1.0 - 6.0 years

3 - 4 Lacs

Gurugram

Remote

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For further Detail Aneesh - 9205989467 (whatsapp only) Job Role: We are hiring experienced candidates for an international BPO voice process. This is a work-from-home opportunity strictly for candidates based in Delhi and Gurugram with immediate availability . Key Responsibilities: Handle international customer queries efficiently via calls. Maintain high levels of customer satisfaction. Ensure adherence to process compliance and quality metrics. What We Offer: Competitive salary: Up to 28,000 in-hand . Attractive performance-based incentives . Permanent WFH opportunity. Supportive and inclusive work culture. For further Detail Aneesh - 9205989467

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0.0 - 5.0 years

2 - 5 Lacs

Gurugram

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Hiring for voice / chat / blended process. 5 days working 2 offs Rotational shifts / offs Grad / UG EXP / Fresher Salary : 2.25 - 5.5 LPA Cabs available Call :Yashraj Anand: 9910986621 Riya : 9810963162 Kanchan : 9810359490 Amitesh Kumar 9810898521

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1.0 - 5.0 years

2 - 3 Lacs

Pune, Mumbai (All Areas)

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Any sales exp candidate can apply. Urgently hiring for Telesales. Contact prospective clients via phone to explain and sell financial products and services. Interested candidates can directly share their CV on 7499211307.

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0.0 - 5.0 years

0 - 3 Lacs

Noida

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Hello Candidates, Grab the opportunity to work with Tech Mahindra!! We are hiring for Technical Customer Support Profile for a Voice Process. Roles and Responsibilities Provide technical support and assistance to customers via calls. Identify and diagnose technical issues reported by customers. Provide first-level contact and troubleshooting of technical issues Resolve technical problems in a timely and efficient manner. Guide customers through step-by-step solutions. Collaborate with other teams to ensure timely resolution to customer issues. Eligibility Excellent English communication skills is required. Only B.Tech/BE Graduates can apply. Fresher & experienced both can apply. Salary will depend on communication skill, education, interview and previous experience. 5 days working with rotational shifts and off. Immediate joiners are required. Interested ones can contact HR Ankita - 9310319730/ HR Dipti - 7903949583/ HR Shreya - 9897146778 or can directly come for an walk in interview at below mentioned address and mention "HR Ankita" or "HR Dipti" or "HR Shreya" on top of your resume. 1st Floor, A8 Knowledge Boulevard, Noida Sec 62, Beside IMS College. Nearest metro station - Noida Electronic City Interview Time - 10AM to 3PM(Monday to Saturday) Carry below list of documents while coming for interview. Hard copy of resume E-Aadhar card & Pan card All education documents All experience letters

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1.0 - 6.0 years

3 - 8 Lacs

Noida, Gurugram, Delhi / NCR

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Need min. 1yr international voice process expereince Graduation not neccessary Package up to 9 LPA (70k in hand approx) 5 days working Both way cabs Freshers - 21 to 30k in hand Contact : Harleen - 9717279212 harleenkaur.imaginators@gmail.com Required Candidate profile . Immediate Joiners would be preferred . Expereince from any background - Customer service , Sales, collections, Technical support, Upselling, etc,. will work. . Need good or excellent communications.

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0.0 - 3.0 years

0 - 3 Lacs

Kolkata, Mumbai Suburban, Gurugram

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1) Assisting customers in sale of a range of financial products on phone 2) Role entails working only in Day shift 3) Fully responsible for meeting and exceeding targets as assigned periodically HR Connect- Suchitra 86176 02997 || Jatin 96504 27629 Required Candidate profile Preferred candidate profile: 1) Flexible to work in 6 days, roster off environment 2) Should be able to converse in English and Hindi efficiently 3) Good selling and negotiations skills. Good luck

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0.0 - 5.0 years

2 - 4 Lacs

Navi Mumbai

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Ready to launch your career in Finance? Join Axis Securities Limited (ASL) and become part of the prestigious Axis Group. Were hiring Customer Service Executives who are passionate about helping people and are ready to thrive in a dynamic, fast-paced environment. Role & responsibilities As a Customer Service Executive, you'll be the first point of contact for our customers across various channels Voice (Inbound/Outbound), Chat, and Email. Your role includes: Handling queries related to Trading and Demat accounts (Equity, F&O, Mutual Funds, Commodities, Currency). Resolving customer complaints, requests, and account-related concerns. Escalating unresolved cases to the right teams for quicker resolution. Documenting customer interactions and contributing to knowledge-base articles. Ensuring high levels of Customer Satisfaction (CX) at every touchpoint. Preferred candidate profile Fresher Graduates (preferably in Finance, Banking, Economics) Freshers/ candidates with experience in Customer Service, Broking, or Banking Basic computer skills and understanding of financial systems Excellent communication skills in English & Hindi Problem-solvers with a sharp eye for detail and customer-first mindset Walk-In Details: Date: 2nd June 2025 Day: Wednesday Time: 10:00 AM to 2:00 PM Venue: Axis Securities Limited, Aurum Q parc, Q2 building, 10th floor, level 6, Thane-Belapur Road, Ghansoli, Navi Mumbai- 400710 Note: Carry a hard copy of your Updated Resume Don't miss your chance to be part of a fast-growing financial powerhouse!

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0.0 - 5.0 years

3 - 5 Lacs

Gurugram

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Greetings from People Staffing Solutions We are hiring for Customer Service/ Technical Support International Voice Process Location: Gurgaon. Freshers and experienced both can apply. Fresher's salary: 18k - 24k in hand + Upto 3500 incentives. Experienced salary: 30k - 38k in hand + Upto 3500 incentives. Rotational shifts 5 days working, 2 days off Work from office Both side cab / 4000 cab reimburshment Walkin Interviews Only Immediate Joiner Only (No notice period) To get your interview schedule or more details, you can connect through call or WhatsApp with your HR team on the below-mentioned numbers. HR Paras - 7827002178 HR Nikita 977377166 HR Jyoti 773891018 HR Deeya - 885162893; HR Srijal - 721779112 HR Saloni - 859596203

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1.0 - 2.0 years

2 - 2 Lacs

Gurugram

Remote

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Teleperformance is hiring for WFH. 6 days working, blended process with rotational shift & off. Salary 20k CTC. Graduate/UG with excellent verbal & written skills. Laptop: i5, 8GB RAM, Win 10, WiFi is mandatory. Location: Gurgaon. Immediate joiner Perks and benefits Work From Home Blended Process PF & ESI Benifits

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0.0 years

1 - 2 Lacs

Amritsar

Remote

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* Handle the queries of the customers over the call * Resolving issues * Providing information * Advocating for customer needs * Maintain excellent customer satisfaction and review support. * Provide customer support

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0.0 - 4.0 years

2 - 4 Lacs

Pune

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Any graduate Fresher (Excluding BE, BTECH, BPHARMA) Excellent Communication Skills in ENGLISH is mand. -Salary :- 22k In - Hand + Performance Incentives + Client Incentives +Night Shift Allowance -For More Info Call OR What's App Nikita @ 7744984200 Required Candidate profile Shift Allowance Performance & Client Incentives -Free Pick & Drop Facility

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0.0 - 5.0 years

2 - 3 Lacs

Thane, Navi Mumbai

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Role & responsibilities * Hiring for blended process - UBER * Location: Airoli * Shift timing: 24*7 shift * Week off: 2 Rotational off * Qualification: HSC with 6 month /grad fresher can do * Salary: Maximum upto 24k in hand fresher 15k

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1.0 - 6.0 years

2 - 4 Lacs

Noida

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Candidate Eligibility Criteria Education: Graduation & UG with 9 months of customer care Exp. Experience: Minimum 1 year in a travel-based BPO environment(Preferred) or with a premium Travel process Skill Set: C1 level communication Process Type: Voice Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (window: 7 PM 6 AM) Process Operating Hours: 8:30 AM to 8:30 PM Virtual interview Salary 2.4 LPA to 4.2 LPA (Hike on Last drawn) Good communication Noida location Yuvraj- 7678666623 Email id yuvraj.mandal@nlbtech.in

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Exploring Inbound Process Jobs in India

In India, the inbound process job market is thriving, with numerous opportunities available for job seekers in this field. Inbound process jobs typically involve handling incoming calls, emails, or messages from customers or clients, providing assistance, resolving queries, and ensuring customer satisfaction.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Pune
  4. Hyderabad
  5. Chennai

These cities are known for their booming BPO (Business Process Outsourcing) industry and actively hire for inbound process roles.

Average Salary Range

The average salary range for inbound process professionals in India varies based on experience and skill level. Entry-level positions may start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the inbound process field, a career typically progresses as follows: - Customer Service Representative - Senior Customer Service Representative - Team Leader - Operations Manager

Advancement to higher roles often requires gaining experience, developing leadership skills, and demonstrating proficiency in handling customer interactions effectively.

Related Skills

In addition to proficiency in inbound process operations, other skills that are often expected or helpful in this field include: - Excellent communication skills - Problem-solving abilities - Customer relationship management - Multitasking skills - Knowledge of CRM software

Interview Questions

Here are 25 interview questions for inbound process roles:

  • How do you handle a difficult customer? (basic)
  • Can you describe a situation where you went above and beyond for a customer? (medium)
  • How do you prioritize multiple tasks when handling customer inquiries? (medium)
  • What strategies do you use to ensure customer satisfaction? (basic)
  • How do you stay updated on product/service information to assist customers effectively? (basic)
  • Can you explain a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you handle high call volumes during peak hours? (medium)
  • What metrics do you think are important to track in a customer service role? (medium)
  • How do you handle confidential customer information? (basic)
  • Have you ever dealt with a language barrier when assisting a customer? How did you handle it? (medium)
  • Describe a time when you had to collaborate with a team member to resolve a customer issue. (medium)
  • How do you handle repetitive inquiries from customers? (basic)
  • Can you give an example of a time when you had to learn about a new product/service quickly to assist a customer? (medium)
  • How do you ensure accuracy when documenting customer interactions? (basic)
  • Describe a situation where you had to meet a tight deadline while assisting a customer. (medium)
  • How do you handle irate customers who are dissatisfied with your company's services? (medium)
  • What do you think is the most challenging aspect of working in customer service? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Describe a time when you had to handle multiple customer inquiries simultaneously. (medium)
  • How do you handle technical issues when assisting customers with product/service troubleshooting? (medium)
  • Can you give an example of a time when you had to follow up with a customer to ensure their issue was resolved satisfactorily? (medium)
  • How do you prioritize empathy and efficiency when dealing with customer inquiries? (medium)
  • What do you think sets apart exceptional customer service from average customer service? (basic)
  • Describe a situation where you had to adapt your communication style to meet a customer's needs. (medium)
  • How do you handle stress and pressure in a fast-paced customer service environment? (medium)

Closing Remark

As you prepare for interviews for inbound process roles, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can excel in this field and build a successful career in the inbound process industry in India. Good luck!

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