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PwC Service Delivery Center
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IN_Associate_Application Support

IN_Associate_Application Support

PwC Service Delivery Center

2 - 5 years

8 - 12 Lacs

Gurugram

Posted:4 days ago| Platform:

Apply

Skills Required

IT services Data analysis Application support Contract management Business strategy Document management Service quality Information technology Technical support SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

Management Level

Associate

& Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations

& Summary

A career within Information Technology Service Desk & IT Support focusing on MFiles involves providing technical support and maintenance for the MFiles document management system. The role is key in ensuring system performance, reliability, and enhancing document management utilization across the organization.

Job Position Title

Associate/Senior Associate ||

Handle initial user inquiries and troubleshoot issues.
Familiarity with MFiles functionality and architecture.
Work with IT and business teams to understand document management needs and provide solutions.
Configure the MFiles platform to meet specific needs.
Respond to and manage support tickets and customer queries in a timely and professional manner.
Document issues and resolutions, maintaining an accurate log of activities for reference.
Assist in testing new features and updates to the platform to ensure quality and performance.
Contribute to the creation and updating of support documentation and FAQs.
Provide guidance to users on effectively using the application.
Monitor app performance and report any issues

Mandatory skill sets

Deep understanding of the MFiles platform, its features, and its architecture.
Understanding of database concepts and experience with SQL for querying and data analysis.
Experience with cloudbased environments where MFiles may be hosted.

Preferred skill sets

MFiles Certified Professional (MCP).
ITIL v4 foundation certification

Years of experience required

3+ years and above.

Education qualification

Any UG/PG

Education

Degrees/Field of Study required Bachelor Degree

Degrees/Field of Study preferred

Required Skills

MFiles

Accepting Feedback, Accepting Feedback, Active Listening, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy, ITIL Compliance, IT Project Lifecycle, IT Service Management (ITSM) {+ 19 more}

Travel Requirements

Available for Work Visa Sponsorship

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IN_Associate_Application Support