Implementation Manager

Job Title: Implementation Manager, miFIN Product

Location: Delhi/NCR

Department: Implementation / Delivery

Reports to: Head of Delivery

About the Role

Implementation Manager

Key Responsibilities

• Customer Onboarding:

  Lead and manage the full lifecycle of new client implementations from project kick-off through UAT to go-live.

• Functional Product Mastery:

  Develop a strong functional understanding of the miFIN product, including key modules, workflows, configuration options, and integration points.

• Implementation Process Setup:

  Define, document, and refine a standardized implementation process that can be reused across customers to ensure consistent and quick go-lives.

• Configuration & Setup:

  Coordinate product setup and configuration tailored to each customer's requirements without custom development.

• UAT Coordination:

  Work closely with customers to plan and execute User Acceptance Testing (UAT); manage issue tracking and resolution.

• Stakeholder Management:

  Serve as the primary point of contact for internal teams and clients during the implementation phase; facilitate communication and issue resolution.

• Training & Handover:

  Support initial user training and ensure smooth transition to Customer Support or Account Management teams post-implementation.

• Project Management:

  Maintain timelines, track milestones, and ensure all tasks are completed as per the agreed schedule.

Required Qualifications & Skills

• Bachelor’s degree in Engineering, Information Systems, Business, or a related field.
• 7+ years of experience in software implementation, ideally with financial services or lending/leasing platforms.
• Proven ability to understand and interpret business and functional requirements.
• Strong analytical and problem-solving skills; attention to detail.
• Excellent project management and organizational abilities.
• Effective communication and interpersonal skills.
• Ability to handle multiple projects in parallel with cross-functional teams.

Nice to Have

• Familiarity with lending/leasing systems or core banking platforms.
• Experience in Agile or hybrid project delivery environments.
• Exposure to integration scenarios (e.g., with CRMs, core banking systems, payment gateways).

What We Offer

• Opportunity to work with a high-impact product in the fintech domain.
• A collaborative, performance-driven environment.
• Ownership of processes that directly impact customer satisfaction and product adoption.