Ice Cream Global GBS Transition and Project Director

Job Description

This is your chance for a once in a lifetime career experience, playing a part in the creation of a fully independent, new Ice Cream organization. As part of this set-up, Magnum Ice Cream will establish a future-fit and innovative GBS organization, partnering with multiple business functions across a global footprint to optimize processes, unlock business savings, and operational efficiency. The GBS organization will partner key business functions including Finance, Enterprise Solutions and Information Technology, Procurement, Supply Chain, HR, Marketing, Customer Development and Sales, and Sustainability. A significant proportion of GBS roles will be based in one of our GBS hubs, with supporting spokes to be established in the Americas and Europe. JOB PURPOSE: Your role will be to support the GBS strategy-into-action, by leading the transition processes and projects related to GBS , including timely exits of TSAs to support the demerging of Unilever and Magnum Ice Cream, onboarding and knowledge transfer to new talent, creation/maintenance of relevant assets, documents, tools and processes, and overarching project and risk management. In addition, you will lead a culture of continuous improvement, including identifying opportunities for process improvement, delivering a high degree of Service Level Agreements and other KPIs across hubs, and to manage related transformation projects. KEY RESPONSIBILITIES: Define and deliver the transition strategy, approach, and detailed process plans for the GBS transition, including the exit strategy for TSAs and entry strategy for new/bespoke GBS services Lead and drive the day-to-day delivery projects, ensuring completeness OTIF within the business case Drive a culture of continuous improvement and scout for opportunities to improve processes, ensuring customer centricity and operational excellence across key KPIs Line management and development of a team of Transition Managers, supporting to deliver a compliant, high-quality and risk-managed transition Create and maintain relevant documents, assets, tools and processes Support with potential to lead/manage related transformation projects Budget and cost management related to transition and/or hub activation Line management including direct reports and dotted lines Experience Must have: 8-10+ years leading major transition programs/projects 5+ years leadership in captive business services or business process outsourcing organizations Advantage: 5+ years leading operations in multiple functional domains or commercial areas Competencies Exceptional ability to manage complexity; including competing priorities, risk management, and interdependency management, underpinned by project management experience (must have) Passion for continuous improvement; challenging the status quo, efficient problem solving, driver of high performance Experience creating detailed process maps, eg value stream mapping Strong stakeholder management skills; able to effectively deal with resistance and conflicts, build strong relationships, and establish trust Demonstrated leadership skills; able to build, motivate and lead teams in an international context Highly analytical and structured customer centric behaviour; excellence eye for detail, hands-on mentality, and ability to work under pressure to strict deadlines Qualifications Relevant Masters Degree or relevant experience Certified Project Management Professional (or equivalent experience) Advanced Lean Practitioner (or equivalent experience) Fluent in English language, additional languages are a plus