Human Resource Manager

Job Description

Key Responsibilities: 1. Talent Acquisition & Workforce Planning Oversee recruitment for both e-commerce and warehouse roles (e.g., pickers, packers, logistics staff, customer service, marketing, and tech teams). Collaborate with operations and department heads to forecast manpower needs. Implement effective hiring strategies for high-volume, seasonal, and contract labor in warehousing. 2. Onboarding & Training Design tailored onboarding programs for warehouse staff and office teams. Ensure compliance with safety regulations and SOPs during induction training for warehouse workers. Organize cross-functional training to promote internal mobility and efficiency. 3. Employee Relations & Engagement Handle grievance management, conflict resolution, and disciplinary actions fairly and promptly. Build initiatives to improve warehouse morale, reduce attrition, and foster team cohesion. Conduct regular site visits and town halls to connect with ground-level teams. 4. Performance Management Develop and oversee performance appraisal systems for diverse roles across the company. Work closely with supervisors to set KPIs and track individual and team performance. Identify and nurture high-potential talent for internal promotion pipelines. 5. HR Operations & Compliance Ensure compliance with labor laws, including shift management, contract labor regulations, and wage codes. Maintain accurate HR records and ensure timely payroll processing in coordination with Finance. Monitor attendance, shift rosters, and overtime within labor law limits. 6. Safety, Health & Welfare Collaborate with the warehouse operations team to enforce health and safety protocols. Promote a safe working environment and ensure compliance with statutory guidelines like EHS (Environment, Health, Safety). Run wellness and awareness campaigns tailored to the workforce. 7. HR Systems & Analytics Use HRIS and workforce management systems to streamline operations. Generate periodic reports on headcount, turnover, productivity, and cost metrics. Requirements: Masters/Bachelor's degree in Human Resources, Business Administration, or a related field (MBA/PGDM in HR preferred). 5+ years of experience in HR management, with at least 2 years of handling of a warehousing, logistics, or e-commerce setup. Strong understanding of labor laws, warehouse shift planning, and blue-collar workforce management. Proven leadership skills with the ability to manage multiple sites or locations. Preferred Skills: Experience in setting up HR processes for new and fast growing mid-sized organizations Certification in Occupational Health & Safety or Industrial Relations. Familiarity with lean management or warehouse productivity tools is a plus. We are looking for a proactive and experienced HR Manager to lead the human resources function across our e-commerce organization with a large warehouse operations. The role requires a strategic thinker with hands-on experience managing diverse teams including corporate staff, customer service teams, and warehouse personnel. The ideal candidate will support business growth by driving talent acquisition, compliance, performance management, and employee engagement initiatives tailored to both white-collar and blue-collar workforce needs.