Key Responsibilities: 1. Talent Acquisition & Workforce Planning Oversee recruitment for both e-commerce and warehouse roles (e.g., pickers, packers, logistics staff, customer service, marketing, and tech teams). Collaborate with operations and department heads to forecast manpower needs. Implement effective hiring strategies for high-volume, seasonal, and contract labor in warehousing. 2. Onboarding & Training Design tailored onboarding programs for warehouse staff and office teams. Ensure compliance with safety regulations and SOPs during induction training for warehouse workers. Organize cross-functional training to promote internal mobility and efficiency. 3. Employee Relations & Engagement Handle grievance management, conflict resolution, and disciplinary actions fairly and promptly. Build initiatives to improve warehouse morale, reduce attrition, and foster team cohesion. Conduct regular site visits and town halls to connect with ground-level teams. 4. Performance Management Develop and oversee performance appraisal systems for diverse roles across the company. Work closely with supervisors to set KPIs and track individual and team performance. Identify and nurture high-potential talent for internal promotion pipelines. 5. HR Operations & Compliance Ensure compliance with labor laws, including shift management, contract labor regulations, and wage codes. Maintain accurate HR records and ensure timely payroll processing in coordination with Finance. Monitor attendance, shift rosters, and overtime within labor law limits. 6. Safety, Health & Welfare Collaborate with the warehouse operations team to enforce health and safety protocols. Promote a safe working environment and ensure compliance with statutory guidelines like EHS (Environment, Health, Safety). Run wellness and awareness campaigns tailored to the workforce. 7. HR Systems & Analytics Use HRIS and workforce management systems to streamline operations. Generate periodic reports on headcount, turnover, productivity, and cost metrics. Requirements: Masters/Bachelor's degree in Human Resources, Business Administration, or a related field (MBA/PGDM in HR preferred). 5+ years of experience in HR management, with at least 2 years of handling of a warehousing, logistics, or e-commerce setup. Strong understanding of labor laws, warehouse shift planning, and blue-collar workforce management. Proven leadership skills with the ability to manage multiple sites or locations. Preferred Skills: Experience in setting up HR processes for new and fast growing mid-sized organizations Certification in Occupational Health & Safety or Industrial Relations. Familiarity with lean management or warehouse productivity tools is a plus. We are looking for a proactive and experienced HR Manager to lead the human resources function across our e-commerce organization with a large warehouse operations. The role requires a strategic thinker with hands-on experience managing diverse teams including corporate staff, customer service teams, and warehouse personnel. The ideal candidate will support business growth by driving talent acquisition, compliance, performance management, and employee engagement initiatives tailored to both white-collar and blue-collar workforce needs.

We are looking for a dynamic and experienced Logistics Manager to lead our export import operations. The ideal candidate will oversee shipping, customs, documentation, and end-to-end supply chain management for FMEG etc. Key Responsibilities: Plan and manage export/import logistics and clearance. Coordinate with freight forwarders, shipping lines & customs agents. Ensure timely dispatch, accurate documentation & regulatory compliance Experience in HSN Classifications, WPC, BIS, EPR Rules and various other requirements like PIMS, SIMSetc. for customs clearance. Experience in clearing FG for trading, Components for SKD and Raw Materials under IGCR. Filing of regular returns for Import of Goods under Concessional Rate. Lead and mentor logistics/support team including Vendor Selection and Negotiations. Strong knowledge of international shipping & customs procedures. Lead, train, and mentor the logistics team to maintain high performance and productivity. Manage partnerships with third-party logistics (3PL) providers, courier services, and transport companies to ensure timely and accurate deliveries. Oversee warehouse operations including inventory control, storage optimization, and stock reconciliation. Develop and implement logistics strategies to support fast, accurate, and cost-efficient order fulfilment across regions. Requirement - 5 + years of experience in export/Import logistics Excellent coordination, leadership, and negotiation skills

Job Responsibilities: 1. Taking ownership of the technical problems related to company products and solutions received from company hotline, live chat and other channels in countries & regions, research, diagnose, troubleshoot and identify solutions to resolve the issues. 2. Following standard procedures for proper escalation, coordinate and pull through internal and external resources to provide continuous follow-up until the difficult technical assistance requests closed. 3. Able to independently write technical debugging manuals, documents to share experience, and be able to conduct technical training and experience sharing. 4. Responsible for the daily management of local customer service personnel and performance evaluation of customer service staff. 5. Weekly/monthly submission of local customer service levels and key issues to the sales team and headquarters after-sales, including metrics such as hotline response rate and customer satisfaction; 6. If necessary, assist in visiting key clients, organize client needs and suggestions, and escalate unresolved issues to headquarters in a timely manner.Role & responsibilities Preferred candidate profile

Customer Service Executive responsible for resolving customer queries, handling complaints, providing product/service information, and ensuring customer satisfaction via calls, emails, or chats. Must have good communication and problem-solving skills

We are seeking a proactive and technically skilled Customer Service Specialist to support our CCTV and surveillance product customers. The ideal candidate will provide timely assistance, technical guidance, and exceptional service to ensure customer satisfaction and product reliability. Key Responsibilities: Handle customer queries related to CCTV products via phone, email, and chat. Provide first-level technical support for CCTV cameras, DVRs, NVRs, IP systems, and associated software. Troubleshoot hardware and software issues and guide customers through problem-solving processes. Record and manage customer service tickets using CRM or service tools. Coordinate with the technical and field teams for escalations or on-site support. Educate customers on proper usage, maintenance, and best practices for CCTV systems. Follow up on customer cases to ensure resolution and satisfaction. Assist in training documentation and FAQs for common product issues. Stay up-to-date with product specifications, updates, and technological changes. Required Skills and Qualifications: Minimum 5 to 7 years experience in customer service or technical support, preferably in CCTV/surveillance industry. Basic understanding of networking, IP configurations, CCTV wiring, and system integration.