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HRSS Specialist

HRSS Specialist

Opentext

3 - 6 years

9 - 10 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Organizational behavior Payroll SAP Talent acquisition Intranet HR Professional Customer service Information management Customer experience OTC

Work Mode

Work from Office

Job Type

Full Time

Job Description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us.

Your Impact:

As a member of the HR Shared Services Response Centre, you will become an expert in responding to queries relating to; onboarding, benefits, time off, offboarding, employee changes, payroll and other policy related questions
Intake and assign customer inquiries to appropriate teams and individuals based on scope of work, will require the ability to identify when a ticket requires redirection or escalation within HRSS, Centers of Excellence (HRBP, Benefits, Talent Acquisition, etc.), or outside of HR (e.g. Finance)
Respond to Response Centre customer inquiries through ITSM (ticketing system), while striving for first contact resolution offering a seamless customer experience
Leverage HR Knowledgebase and OTC (intranet) to provide consistent customer service
Responsible for delivering high-quality employee experience, and cultivating a culture of customer service

You are great at:

Ability to work in high growth, fast-paced environment requiring agility to meet changes in business demand
Excellent communication skills Excellent verbal and written communication skills with a focus on customer experience
Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, and organize time and resources to deliver consistent results
SAP/SuccessFactors knowledge would be an asset
Must convey a high level of personal integrity and a passion for excellence

What it takes:

3 - 6 years directly related work experience in a HR environment capacity, providing direct support to front-line employees and people leaders
Bachelor s degree or equivalent in Business, Human Resources, Organizational Behavior, or related field
HR professional accreditation preferred

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

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HRSS Specialist