Hotel Reservations Agent

As a Hotel Reservations Agent, your main responsibility will be to assist guests in booking hotel accommodations and managing their reservations. Your goal is to provide exceptional customer service by effectively communicating with guests, understanding their needs, and ensuring a smooth reservation process. Working closely with the hotel staff, you will contribute to guest satisfaction and the overall success of the hotel. You will handle incoming reservation inquiries via phone, email, or online platforms and help guests select appropriate rooms based on their preferences, availability, and budget. Accuracy is key as you input reservation details into the hotel's computer system, including guest information, dates, room types, and special requests. Coordinating room assignments, upgrades, and changes may be necessary, along with processing cancellations, modifications, and refunds following hotel policies. In terms of customer service, you will provide personalized and attentive service to guests, promptly responding to inquiries and offering recommendations for local attractions, dining options, and hotel amenities. Additionally, you will address any issues or complaints regarding reservations, billing, or accommodation, escalating matters as needed. Collaboration is essential as you work closely with other hotel departments to ensure seamless guest experiences, maintain communication with hotel staff regarding availability, rates, and promotions, and coordinate with the front desk for smooth check-in and check-out processes. Your administrative tasks will include generating reports on reservation statistics, occupancy rates, and revenue for management review, as well as staying updated on hotel policies, procedures, and room rates to provide accurate information to guests. Qualifications for this role include a high school diploma or equivalent (additional education in hospitality is a plus), previous customer service experience (preferably in hospitality), excellent communication skills, attention to detail, organizational abilities, proficiency in computer systems and reservation software, multitasking capabilities, problem-solving skills, and flexibility to work shifts as per operational requirements. Your role as a hotel reservations agent is crucial in ensuring guest satisfaction and efficient reservation processes. By delivering exceptional customer service, attention to detail, and effective communication, you contribute to creating a positive and memorable experience for guests, fostering loyalty, and enhancing the hotel's reputation. This is a full-time position with benefits such as paid time off and a performance bonus. The job requires the ability to work morning and rotational shifts. The expected start date is 01/08/2025, and relocation to Jaipur, Rajasthan, is required. A Bachelor's degree is also required, along with at least 1 year of experience in a hotel setting. Proficiency in English is necessary for this role.,