3 Reservation Software Jobs

As a Hotel Reservations Agent, your main responsibility will be to assist guests in booking hotel accommodations and managing their reservations. Your goal is to provide exceptional customer service by effectively communicating with guests, understanding their needs, and ensuring a smooth reservation process. Working closely with the hotel staff, you will contribute to guest satisfaction and the overall success of the hotel. You will handle incoming reservation inquiries via phone, email, or online platforms and help guests select appropriate rooms based on their preferences, availability, and budget. Accuracy is key as you input reservation details into the hotel's computer system, including guest information, dates, room types, and special requests. Coordinating room assignments, upgrades, and changes may be necessary, along with processing cancellations, modifications, and refunds following hotel policies. In terms of customer service, you will provide personalized and attentive service to guests, promptly responding to inquiries and offering recommendations for local attractions, dining options, and hotel amenities. Additionally, you will address any issues or complaints regarding reservations, billing, or accommodation, escalating matters as needed. Collaboration is essential as you work closely with other hotel departments to ensure seamless guest experiences, maintain communication with hotel staff regarding availability, rates, and promotions, and coordinate with the front desk for smooth check-in and check-out processes. Your administrative tasks will include generating reports on reservation statistics, occupancy rates, and revenue for management review, as well as staying updated on hotel policies, procedures, and room rates to provide accurate information to guests. Qualifications for this role include a high school diploma or equivalent (additional education in hospitality is a plus), previous customer service experience (preferably in hospitality), excellent communication skills, attention to detail, organizational abilities, proficiency in computer systems and reservation software, multitasking capabilities, problem-solving skills, and flexibility to work shifts as per operational requirements. Your role as a hotel reservations agent is crucial in ensuring guest satisfaction and efficient reservation processes. By delivering exceptional customer service, attention to detail, and effective communication, you contribute to creating a positive and memorable experience for guests, fostering loyalty, and enhancing the hotel's reputation. This is a full-time position with benefits such as paid time off and a performance bonus. The job requires the ability to work morning and rotational shifts. The expected start date is 01/08/2025, and relocation to Jaipur, Rajasthan, is required. A Bachelor's degree is also required, along with at least 1 year of experience in a hotel setting. Proficiency in English is necessary for this role.,

You will be employed as a Reservations Ticketing Agent at Signix Holidays Pvt Ltd on a full-time basis at our Kozhikode location. In this role, your primary responsibility will be managing travel reservations and addressing customers" ticketing requirements while delivering exceptional customer service. This entails activities like booking and confirming reservations, handling adjustments and cancellations, and furnishing details regarding travel schedules. Your coordination with clients will be crucial to ensuring precise fulfillment of all travel needs, surpassing their expectations. Ideally, you should have prior experience in a similar role and possess strong communication skills. Your proficiency in making reservations and utilizing ticketing systems will be vital. Customer service acumen, a good understanding of the Travel & Tourism sector, and the ability to upsell travel products are also essential. Attention to detail, the capability to operate efficiently under pressure, and adeptness with computer systems and reservation software are key requirements. Previous exposure to the travel agency or hospitality industry is advantageous, while a high school diploma or equivalent qualification is mandatory, with a degree in Travel & Tourism being a beneficial asset.,

Spa Specialists play a vital role in supporting spa operations and enhancing the overall guest experience. At our property, Spa Specialists are committed to delivering memorable and personalized servicefrom booking appointments and providing product information to handling transactions and creating a welcoming environment. This position is ideal for individuals passionate about wellness, hospitality, and guest care. Key Responsibilities Guest Services & Experience Greet guests warmly and professionally upon arrival at the spa. Schedule, confirm, and manage spa reservations using reservation software. Answer guest questions regarding spa services, products, and promotions. Promote spa treatments and retail products to enhance the guest experience. Process payments and handle point-of-sale transactions accurately and efficiently. Ensure all interactions contribute to a seamless and enjoyable guest journey. Operational Support Monitor the spa environment to ensure cleanliness, safety, and comfort for all guests. Assist in setting up and breaking down spa service areas as needed. Support spa therapists and team members with operational needs and guest requests. Maintain familiarity with spa menu offerings, retail inventory, and current promotions. Safety, Policies & Professionalism Uphold company policies, safety protocols, and quality standards at all times. Maintain a clean, professional appearance in uniform and grooming. Communicate clearly and professionally with guests and team members. Report any maintenance issues, safety hazards, or guest concerns promptly to management. Physical Requirements Ability to stand, walk, or sit for extended periods. Comfortable navigating sloping, uneven, or slippery surfaces. Capable of lifting, carrying, pushing, or pulling objects weighing up to 10 lbs. without assistance, and up to 25 lbs. with assistance. Must be able to bend, twist, reach overhead and below knees, and perform other physical tasks related to spa operations. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: None required; customer service experience is a plus. Supervisory Experience: Not required. License/Certification: Not required.