Hiring Senior Customer support Associate For leading MNC! CTC 7lac

1 - 5 years

4 - 7 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Warm Greetings from Rivera Manpower Services,

Hiring: International Voice Process Customer Support

Location:

Eligibility Criteria:

  • Minimum

    1 year experience

    in

    international voice support

  • Excellent verbal communication skills in English
  • Willingness to work in

    rotational US shifts

  • Strong customer handling and problem-solving skills

Roles & Responsibilities:

  • Assist international customers over voice calls in a

    professional and courteous

    manner
  • Provide

    timely updates

    and ensure customer queries are

    resolved efficiently

  • Adhere to defined

    AHT (Average Handling Time)

    and

    CSAT (Customer Satisfaction)

    targets
  • Document customer interactions and escalate unresolved issues as needed
  • Maintain high levels of accuracy and empathy during every customer interaction

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Rivera Manpower Services logo
Rivera Manpower Services

Staffing and Recruiting

New Orleans

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