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Hiring For Customer Service Role | Noida | Us shifts or Rotational

Hiring For Customer Service Role | Noida | Us shifts or Rotational

NLB Services

1 - 3 years

1 - 3 Lacs

Noida

Posted:1 month ago| Platform:

Apply

Skills Required

Voice process Email Process international bpo voice support International call center customer care Crm Tool Customer service blended process Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description - • Respond to customer enquiries and requests received via Different channels to address and resolve issues. • Ability to empathize with customers and understand their needs. • Outcall customers to provide information, resolution or seek further information to resolve issues based on defined scenarios or client requirements. • Foster positive and lasting relationships with customers by delivering excellent customer service and support. • Investigate and resolve customer complaints or issues promptly and professionally. • Stay updated on product features, updates, and promotions to address inquiries effectively. • Coordinate with other departments to fulfil customer requests or address concerns. • Provide accurate and comprehensive information to customers, ensuring their queries are addressed satisfactorily. • Follow established procedures, guidelines, and scripts to maintain consistency in customer interactions. • Escalate complex issues to appropriate teams or supervisors when necessary. Mandatory - Must have experience with logistics or ecommerce process or client.* Should have worked on CRM Tools * Should be comfortable with 5 days working from office & 24*7 Shift

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NLB Services

Information Technology and Services

Phoenix

51-200 Employees

187 Jobs

Key People

Nand Lal Bhagat

Founder & CEO
James Smith

Chief Operating Officer
Sarah Johnson

Chief Technology Officer

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Hiring For Customer Service Role | Noida | Us shifts or Rotational