Helpdesk Executive (Females)

1 - 5 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The Helpdesk Executives are responsible for providing excellent customer support to clients interested in studying abroad and immigration. As the first point of contact, you will address inquiries through phone calls, emails, and live chat, ensuring a positive experience throughout the application process. You will arrange call-backs from advisors to resolve detailed client queries and coordinate with internal teams for timely responses. Your duties include identifying and resolving client concerns promptly, escalating complex issues when necessary, and maintaining detailed records of interactions in the CRM system. Working closely with various departments, such as admissions and visa consultants, is essential to ensure seamless communication and support for clients. It is important to provide feedback on common client issues to enhance service quality and proactively address potential concerns. Staying updated on immigration policies and study programs will enable you to provide accurate information to clients. Additionally, dealing with previous staff concerns and handing over cases to the appropriate personnel is part of the role. The ideal candidate should be detail-oriented, committed to maintaining accurate records, and able to work full-time during day shifts in Thrissur, Kerala. Fluency in English is required for this position, and the ability to commute or relocate to the work location is necessary.,

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