Head of Collections

The job opening is for the position of Head of Collections in a Non-Banking Financial Company (NBFC) located in Mumbai. The primary responsibility of the role is to oversee and lead the collections function for Two Wheeler products offered by the company. As the Head of Collections, you will be responsible for developing and implementing a strategic collections strategy that aligns with the overall business objectives of the organization. This includes optimizing recovery performance across various delinquency buckets to ensure maximum collection effectiveness. You will be leading and managing zonal and area-level collections teams, both in-house and outsourced, to drive high performance and accountability. Additionally, you will be involved in selecting, onboarding, and managing external collection agencies and field partners to maintain performance standards, compliance, and ethical practices. Collaboration with technology and analytics teams is essential to integrate digital tools, automation, and predictive models into the collection processes to enhance efficiency. Ensuring compliance with RBI regulations, internal policies, and ethical collection standards is a key aspect of the role. Furthermore, you will work closely with cross-functional teams such as Credit, Legal, Risk, Operations, and Customer Service to streamline the overall collections framework. The ideal candidate should have over 15 years of experience in retail collections, preferably in reputed NBFCs or banks, with a proven track record of reducing delinquency rates and leading field-based collection teams. In-depth knowledge of legal recovery processes including SARFAESI, arbitration, and related frameworks is required. Strong leadership, negotiation, and interpersonal skills are essential for this role. Proficiency in leveraging data analytics and digital tools to drive performance is also a key requirement. Flexibility and willingness to travel as required to meet business needs is expected. An MBA qualification is mandatory for this position. If you meet the qualifications and are interested in this opportunity, please share your resume with the provided email address. This role offers a challenging opportunity to lead and drive collections strategies for Two Wheeler products in a dynamic and fast-paced environment.,