Head of Account Management

As the Head of Franchisee Account Management at Cult, you will be responsible for overseeing the relationships with our franchisees, ensuring their satisfaction, operational excellence, and profitability. Your role will involve leading and mentoring a team of Franchisee Account Managers, developing strategic account management plans, and collaborating cross-functionally to support franchisee success and company objectives. You will be the primary escalation point for franchisee concerns, resolving issues promptly and effectively to maintain positive relationships and uphold brand standards. Conducting regular business reviews with franchisees, analyzing performance data, and staying informed about industry developments will be crucial in identifying opportunities and challenges for the franchise network. To excel in this role, you should have a Bachelor's degree along with a Tier 1 MBA, at least 4+ years of experience in franchise operations or account management within the franchising industry, and a strong understanding of franchise operations, financial management, and business development strategies. Excellent communication, negotiation, and interpersonal skills, along with the ability to thrive in a fast-paced environment and manage multiple priorities effectively, are essential. If you are a seasoned professional with a passion for fostering strong partnerships, driving mutual growth, and maximizing franchisee satisfaction, we invite you to join our team at Cult and contribute to empowering everyone towards an active and healthier lifestyle through innovative fitness solutions enabled by technology.,