Head-Customer Projects & Services (C & SP Segment)

Job Summary:

We are seeking a seasoned and strategic leader to head our Customer Projects & Services (C&SP) segment. This role is responsible for overseeing the end-to-end delivery of customer projects, with a focus on large and complex data center and hyperscaler projects. The ideal candidate will bring extensive experience in managing high-value customer engagements, leading cross-functional teams, and implementing robust project delivery frameworks to ensure service excellence and customer satisfaction.

Key Responsibilities:

• Project Delivery Leadership:
  Lead the planning, execution, and delivery of customer projects in the C&SP segment, particularly large-scale data center and hyperscaler. Ensure projects are delivered on time, within scope, and within budget.
  
• Customer Engagement:
  Serve as a lead customer interface for C & SP segement customers, fostering strong relationships, proactive communication, and effective stakeholder engagement.
  
• Project Delivery Excellence:
  Define and implement project delivery standards, best practices, and methodologies to ensure consistent, high-quality outcomes and customer satisfaction.
• Operational Oversight:
  Manage all aspects of project operations, including resource planning, risk mitigation, cost control, and compliance with contractual and regulatory requirements.
• Team Leadership:
  Lead and mentor a team of project managers and support staff, with a strong emphasis on EHS (Environment, Health & Safety) and quality standards. Promote a culture of accountability, collaboration, and continuous improvement.
• Process Optimization:
  Drive continuous improvement in project delivery processes through the adoption of digital tools, automation, and innovative practices.
• Cross-Functional Collaboration:
  Work closely with Sales, PMO, Tendering, Finance, and Technical teams to ensure seamless project handovers and integrated solution delivery.
• Reporting & Analytics:
  Provide regular performance updates to senior leadership, including project status, customer satisfaction metrics, and operational KPIs.

Experience & Education Requirements

Education:

• Bachelor s degree in engineering or a related field.
• Master s degree (MBA or equivalent) is preferred.
• Professional certifications such as PMP or PRINCE2 is must and ITIL are advantageous.
• Certification in data center infrastructure (e.g., CDCP, CDCS) is mandatory.

Experience:

• Minimum 15 years of experience in customer project delivery.
• Proven track record in managing large and complex data center projects and multi-regional customer engagements.
• Strong leadership experience in managing cross-functional and geographically dispersed teams.
• Expertise in project governance, customer relationship management, and vendor coordination.

Proficiency with project management tools such as MS Project, Primavera, or equivalent platforms.