188 Hardware Installation Jobs - Page 4

Position Overview: We are looking for a proactive and detail-oriented IT & Admin Executive to support the IT infrastructure and oversee day-to-day administrative functions at our Gurugram branch. This dual-role position requires a dynamic individual who can ensure the smooth functioning of IT systems while managing general office administration responsibilities efficiently. Key Responsibilities: IT Responsibilities Install, configure, and maintain hardware (desktops, laptops, printers, scanners) and software (Windows, MS Office, Antivirus, etc.). Troubleshoot and resolve technical issues related to networks, systems, and devices. Monitor and maintain local area networks (LAN), internet connections, and Wi-Fi configurations. Coordinate with vendors and service providers for IT hardware procurement, repairs, and AMC contracts. Maintain and ensure regular backups of critical data and systems. Ensure system security through firewalls, antivirus, and data protection protocols. Manage email configurations, data storage systems, and access permissions. Support ERP or trading software used by the company. Prepare IT documentation including asset inventory, user access logs, and maintenance reports. Provide technical support to users and conduct basic IT training when required. Assist with onboarding and offboarding of employees from an IT perspective (system access, email setup, etc.). Administrative Responsibilities Oversee general office upkeep and facility management (cleanliness, utilities, supplies). Maintain stock and purchase records for office supplies and stationery. Coordinate courier dispatch and receiving of office materials. Ensure visitor management, front desk support, and office hospitality protocols are followed. Support HR in onboarding/offboarding employees from an IT and admin perspective. Maintain administrative documentation, vendor contracts, and asset registers. Liaise with building management for maintenance or compliance-related matters. Requirements: Bachelors degree in Information Technology, Computer Science, or a related field. 2- 3 years of experience in a similar IT support or system administration role. Strong understanding of Windows OS, Office 365, networking fundamentals, and system security. Hands-on experience with routers, switches, and firewall configurations. Familiarity with ERP systems and trading software is a plus. Excellent problem-solving, communication, and time management skills. Ability to work independently and under pressure in a fast-paced environment. Time: 2:00 PM - 10:30 PM (Afternoon Shift)

Laptop/desktop hardware components company Attending VisitorsEntering Incoming and Outgoing Material Entry in the ExcelArranging Courier (Incoming & Outgoing)Attending calls & Co – Ordinatio.Mail Correspondence (Daily reports to concerned team) Newly

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver / No. / Performance Parameter / Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails.

3+ Years 1. Component selection experience in alternate part selection and Schematics preparation. 2. Work experience in Microcontrollers, Analog and digital circuit design 3. Experience in Board level power supply design (On board SMPS Design, Buck, Boost, LDO, Linear) 4. Experience with design Simulation tools: Orcad, LTSpice/PSpice. Schematics tool expertise in Zucken CR8000 is an added advantage. 5. Knowledge of layout guidelines and co-ordinate with Layout design engineers 6. Hands on experience in board bring up and testing 7. Knowledge in communication interfaces like I2C, SPI, UART 8. Basic knowledge of EMI/EMC Standards. Design with EMI/EMC Requirement and design Review from EMI/EMC Perspective. Hands on experience in EMI/EMC Testing. 9. Good communication skills for interaction/meetings with the customer and other support team members. 10. Able to execute the tasks independently.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

We are looking for a proactive and driven Senior Engineer - Hardware Installation and Process Excellence to support and scale our global warehouse automation installation projects. This role will play a key part in standardizing processes , driving operational clarity , and coordinating cross-functional efforts from planning through successful go-lives. The ideal candidate is highly structured, process-oriented, and capable of managing technical and human aspects of installations. Key Responsibilities: Installation Planning: Set up detailed plans for upcoming warehouse automation installations globally. Define installation milestones, resource requirements, and effort estimations. Track and monitor installation KPIs and execution health. Cross-Functional Coordination: Collaborate with engineering, product, procurement, and solution design teams to bring clarity to Bill of Materials (BoM), scope of supply, and finalized solution for the installation team. Ensure installation readiness by validating site documentation and kit readiness. Process Standardization & Improvement: Identify improvement opportunities across solution design, pre-installation readiness, and commissioning processes. Lead initiatives to standardize installation SOPs across regions. Develop knowledge-sharing frameworks and onboarding support for new team members. Vendor Interaction & Pre-Installation Trials: Travel to vendor locations to conduct hardware and BoM-level trials. Provide structured feedback for design improvement and validate component readiness. Document SOPs and best practices to ensure smoother on-site installations. On-Site Support: Travel to domestic and international sites to support live installations. Work with site leads to resolve on-ground challenges and ensure smooth ramp-up. Capture learnings and feed them back into the global installation playbook. Preferred Qualifications: Bachelor s degree in Mechanical, Robotics Engineering, Operations, or equivalent. 4-6 years of experience in industrial automation, warehouse logistics, or capital equipment deployment. Proven experience in cross-functional coordination and process mapping. Strong analytical and planning skills. Knowledge of Project Management skills. Comfortable with tools like MS Project, Jira, Google Sheet, Confluence, and Visio.

We seek an experienced and customer-oriented IT Helpdesk Support professional to join our team. As an IT Helpdesk Support, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems. Responsibilities: Respond to user inquiries and provide technical support via phone, and email. Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other peripherals. Install, configure, and update software applications and operating systems. Set up and maintain user accounts, permissions, and passwords. Assist in the deployment and maintenance of network infrastructure components. Collaborate with other IT team members to escalate and resolve complex issues. Track and document all user interactions and resolutions in the helpdesk ticketing system. Provide training and guidance to users on basic software and hardware usage. Stay current with the latest technology trends and IT best practices. Key Requirements: Proven work experience as an IT Helpdesk Support or similar role. Strong knowledge of Microsoft Windows and Office Suite. Familiarity with hardware components, network protocols, and troubleshooting techniques. Excellent customer service and communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Attention to detail and strong problem-solving skills. A degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Position Location: Mumbai Andheri (E). Hours of operation: Rotational shifts (5.30 AM- 5.30 PM in summer and 6.30 am- 6.30 PM in winter) for 4 days, and remaining 3 days weekly off

Role & responsibilities All IT related support (Hardware, Network, Software) AD server Manage (User manage, policy Manage) G-suit support for mail and user management (Admin Panel) Manage Engine Patch management and remote tool Trend Micro E-mail security manage and support E-scan antivirus manage (Admin Panel, New Policy implement, Daily Monitoring) CCTV and Attendance system Manage Basic Support to Firewall, Network Switch, VM Ware, PAM User Maintenance for various software and machine instrument. E.g. Open Lab, Carry win UV, Chromeleon, Lab Solution, Qedge-QMS User creation of windows user through AD and provide user rights in server. Install and Manage AD Server, File Server, Backup server, CCTV camera, firewall Support on basic Software like MS Office, Acrobat Reader & Writer, AutoCAD, SAP, Antivirus, WinRAR, VNC, Drivers, Printer & Scanner Installation etc Configure Outlook, Mail Archive, SAP Configure, Internet Setting, Team Viewer, Wi-Fi Configure. Configure switch, access point, WI-FI router. Install Local and Network Printer and scanner, and solve printer problem Software and Antivirus installation and online update Handling Backup of SCADA & IPC Based System and related Documentation as well. Basic Document Knowledge. E.g. User Creation and Modification form, daily server logbook Personnel computer qualification. Installation of Instrument Software & Communication between Software & Hardware like Dionex, Barcoding System, BMS and other Small Instrument Software. Give support to Users through VNC & Remote Software. Communication & follow up with vendor. Create local PST file and backup PST file in Outlook and Set local folder in Thunderbird, Zimbra mail. Preferred candidate profile Bachelor in computer science, information technology, engineering, or a related field 05 - 08 years of experience in CSV & Network Administration

Good Communication Should have Knowledge About Ticketing tool, SLA, SCCM, DLP,

Install, configure, and maintain desktops, laptops, servers, printers, and other hardware equipment. Troubleshoot and resolve hardware and software issues in a timely manner. Configure and maintain routers, switches, firewalls, and LAN/WAN networks. Required Candidate profile Proven experience as a Hardware & Network Engineer Strong knowledge of computer systems, hardware components, and networking concepts Hands-on experience with LAN/WAN, TCP/IP, DHCP, DNS, etc

Location: Head Office, Lower Parel, Mumbai Company: Nandivardhan Group Experience Required: Max 3 years of experience Industry: Real Estate Reporting To: Sr. Manager Website Link: https://nandivardhan.com/ Working Days: 6 Days working (Alternate Saturdays & All Sundays Off) Qualification: B.E. / B.Tech in Information Technology, Computer Science, or related field Objective: We are looking for a proactive and technically sound IT Executive to manage our in-house IT operations. The ideal candidate will be responsible for providing technical support, maintaining hardware and software systems, ensuring network security, and managing IT infrastructure at the Head Office. The role requires a hands-on professional who can handle day-to-day IT tasks efficiently and contribute to the companys overall digital infrastructure. Key Responsibilities: IT Support & Troubleshooting: Provide first-line support for all hardware and software-related issues across the office. Diagnose and resolve system/network issues, printer configurations, and email/client problems. Install, configure, and update computer hardware, operating systems, and applications. Network & Infrastructure Management: Monitor and maintain local area networks (LAN), Wi-Fi, routers, and switches. Ensure internet connectivity and troubleshoot network downtimes or slow performance. Manage VPN and remote access configurations for remote employees. Hardware & Asset Management: Maintain inventory of IT assets, ensure tagging and tracking of hardware. Coordinate procurement, installation, and disposal of hardware and peripherals. Maintain logs of IT equipment issuance and returns. Software & Systems Management: Manage software licenses and ensure compliance with licensing agreements. Support implementation and maintenance of internal tools such as G Suite, Microsoft Office, Antivirus, etc. Coordinate with third-party vendors for maintenance and AMC (Annual Maintenance Contracts). Security & Data Backup: Implement and maintain data backup strategies and disaster recovery procedures. Monitor system security, antivirus updates, and firewall configuration. Ensure all systems comply with organizational security policies. Coordination & Documentation: Liaise with external vendors for escalated technical issues and procurement. Document IT policies, SOPs, and user manuals. Assist with onboarding and offboarding processes from an IT perspective. Key Skills & Competencies: Strong knowledge of Windows OS, network configuration, and hardware troubleshooting. Experience with IT helpdesk tools and ticketing systems. Good understanding of networking devices (routers, switches, firewalls). Familiarity with cloud platforms, email hosting, and backup solutions. Excellent problem-solving skills and ability to work independently. Good communication and interpersonal skills.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Seeking On-site Service Engineers to handle troubleshooting, installation, and servicing of air gauges and mechanical instruments. Must have strong technical understanding and hands-on skills in precision instruments. contact: 9840682273 (Vetrisree) Required Candidate profile Diploma/BE Mechanical Engineer with knowledge of air gauges & mechanical instruments. Skilled in troubleshooting, servicing & client handling. Freshers or 1–2 yrs experience preferred.

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Excellent problem solving and multitasking skills Basic server Knowledge Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only

Job Description. Greetings! We are hiring for the Desktop Engineer role at Gujarat Location. Role : Desktop Support Engineer Number of openings : 4 Location : Gujarat ( Vapi, Silvasa, Dahej, Jolva) Exp - 3 years MALE CANDIDATES ONLY. Skills : Desktop Support, L2, Active Directory, Windows, Server, O365, Outlook configuration, etc. If interested, Kindly share your resume at vaishnavi.barapatre@teamcomputers.com Industry Type : Hardware & Networking Employment Type : Full Time, Permanent Education UG : Any Graduate

Key Skills - Computer assembling - Software installation - Network troubleshooting - Hardware troubleshooting - Replacing RAM and SSD in laptops - Wireless router configuration Over time allowance Travel allowance

Greetings from Invensis Technologies walk -Intervew Between 9AM to 6PM Network Support Engineer Job Description Roles and Responsibilities Installing new software & hardware (servers, computer workstations, Projector, etc.) Maintain and administer servers & related infrastructure consisting of Cisco Switches, Cisco Routers, Firewall, LAN and VPN. Troubleshooting network faults connected to Data and Voice. Training new staff on the company IT environment and also maintaining IT team for any Technical Help and Guidance. Planning future improvements, suggesting IT solutions to business problems Good Knowledge of Windows, Unix/Linux systems and scripting Good understanding of switching and routing techniques. Maintain IT support team with HELP Desk or Ticketing activity. Hands-on experience in maintenance of Data center, Syslog server, Proxy server, etc., Qualification: Bachelors Degree or Masters Degree in IT-related streams Any IT certification is an added advantage 3-6 years of hands-on Experience of IT supporting role and responsibilities in Data and voice Network. Venue Adress : Address: 1321, 100 Feet Ring Rd, Sarakki Extension, next to honda show room, Marenahalli, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078 0 Floor Salary Package : up to 4LPA Immediate Joiners Point of Contact: M Sarathy HR Cell : 9620896669 Carry Hard copies of resume : offer Letter and Last 3 Months Payslips with reliving Letter

Looking for immediate joiners, for Pune, Bengaluru and Gurugram. Role & responsibilities US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1 year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Preferred candidate profile: -Min 1 years of experience as a technical support and Excellent English Communicatoion Mandate Interested, Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Os/Peripherals troubleshooting Handling Different PC Operating Systems(Windows 7/8/10 and 11) Performing Hardware and Software Installation, SCCM Basic Knowledge of SOE Printer Support, Active Directory, MDM, Ticketing Tools

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PL-SQL. Experience: 1-3 Years.