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4.0 - 6.0 years
6 - 8 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails
Posted 3 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Kochi
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 3 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 3 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Nagpur
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 3 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Sultanpur
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs
Posted 3 weeks ago
1.0 - 4.0 years
1 - 2 Lacs
Gurugram
Work from Office
Responsibilities: * Configure DNS, networking & LAN troubleshooting * Manage IT infrastructure & support team * Install/troubleshoot hardware & VPN * Ensure data security & system availability * Set up workstations for users in the organization. Food allowance Leave encashment Health insurance Free meal Cafeteria Annual bonus Performance bonus
Posted 3 weeks ago
0.0 - 1.0 years
1 - 1 Lacs
Ghaziabad
Work from Office
Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.
Posted 3 weeks ago
3.0 - 7.0 years
3 - 4 Lacs
Nashik
Work from Office
Job Title: School System Administrator Location: Adgaon, Nashik Job Type: Full-time Experience : Any Educational Institute Reports To: Head Admin Position Summary: The School System Administrator is responsible for managing, maintaining, and supporting the school's information technology systems and infrastructure. This role ensures the smooth operation of computer networks, learning management systems (LMS), student information systems (SIS), hardware, software, and user support across the school or district. Key Responsibilities: Network & Systems Administration: Install, configure, and maintain servers, networks, and related equipment (e.g., routers, switches, firewalls). Monitor system performance, troubleshoot issues, and ensure uptime and security. Manage user accounts, permissions, and access controls. Technical Support: Provide level 2/3 technical support to staff, teachers, and students. Troubleshoot hardware and software issues across multiple platforms (Windows, macOS, Chromebooks). Coordinate with vendors and service providers for technical support and maintenance. Software & Data Management: Administer Student Information Systems (e.g., PowerSchool, Infinite Campus) and Learning Management Systems (e.g., Google Classroom, Canvas). Ensure regular data backups, system updates, and compliance with privacy standards (e.g., FERPA, COPPA). Support assessment platforms and academic tools. Cybersecurity & Compliance: Implement and enforce IT policies and best practices. Monitor for security threats and maintain antivirus and anti-malware systems. Manage firewall rules, content filtering, and endpoint security. IT Planning & Development: Collaborate with school leadership on technology initiatives and improvements. Support technology integration into classrooms and staff professional development. Evaluate and recommend hardware/software solutions aligned with school needs. Qualifications: Education & Experience: Associates or Bachelors degree in Information Technology, Computer Science, or related field (preferred). 3+ years of experience in IT support or systems/network administration. Experience in an educational setting is a plus. Technical Skills: Proficiency in managing Windows Server, Active Directory, Google Workspace for Education, and networking protocols. Familiarity with cloud services (e.g., AWS, Azure), virtualization (VMware, Hyper-V), and backup solutions. Knowledge of SIS/LMS platforms, and ed-tech tools integration. Soft Skills: Strong problem-solving and communication skills. Ability to work independently and collaboratively. Detail-oriented and organized.
Posted 3 weeks ago
1.0 - 6.0 years
1 - 2 Lacs
Chennai
Remote
Role & responsibilities Designation: Field service engineer (Laptop) • Installation and support of standard hardware and software platforms in Laptop / Desktop. • Conduct pilots of the installation process and procedures for Laptop / Desktop repair. • Configuration and installation of Laptop / Desktop / Printer • Good knowledge of Windows OS installation and troubleshooting. • Good knowledge of MS Office application and business application support • Provide complete recoverability of systems and applications. • Troubleshooting and resolution of business application and system problems • Manage the installation of new hardware and software. • Maintain equipment inventory controls and policies. • Adhere to repair standards and service levels established. Job Type: Full-time permanent job Work location: Chennai Bike is must Preferred candidate profile
Posted 3 weeks ago
0.0 - 2.0 years
2 - 3 Lacs
Chennai
Work from Office
Responsibilities: * Provide desktop & laptop support with troubleshooting skills * Install software, Windows & printers; network printer installations * Collaborate on hardware & OS installations; device installations Annual bonus
Posted 3 weeks ago
0.0 - 1.0 years
1 - 2 Lacs
Salem, Chennai
Work from Office
We are Hiring!!! Job Description for Desktop Support Engineer System engineer maintains and troubleshoots the existing computers, laptops, security, and servers. To install, configure, and troubleshoot the computers, as well as all other applications and printers, to keep them at optimum performance. Network of computers, and the desktop engineer typically has a manager to whom they report. A strong background in information technology and proficiency in all the Windows platforms is required. Required Candidate profile Should be willing to join immediately or have a noticed period of less than 15 days. Should be willing to work in any night rotational shift . Should be willing to do work from office. Desktop Support Engineer Tasks Answer calls or tickets to support end users with applications, hardware, software, and networking. Create end user documentation and knowledge base articles. Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions using ticketing tool. Monitor backups and maintenance logs. ISP Management, vendor follow-up, firewall monitoring Patches update Anti-Virus Console and update management Asset and Software License management Team coordination Improve and automate manual processes. Cross platform work and support (both Linux & Windows) Note: Candidates are asked to come for direct Walkin to Chennai & If got selected training will be given in Chennai Date - 02-06-2025 to 16-06-2025 (Direct Walk in) Contact Person - Jackson GS Jorin (Senior Associate HR) 0r Pradeep (HR) Contact Number - 9841980956 / 9150030280 Address - New No:37, Old No: 23-24, 4th Floor, Chamiers Towers, Chamiers Road, Teynampet, Chennai 600018, Ph: 91-44-4300 9030 | 91-44-4202 0780 , Website: www.redisolve.com
Posted 4 weeks ago
1.0 - 6.0 years
4 - 7 Lacs
Pune, Gurugram
Work from Office
Job description Role : Technical Support-B2B International Voice Process Location: Pune , Gurgaon Shift: Rotational Shifts and Rotational Offs 1 year of tech support experience preferred on paper with international BPO (Mandate) Immediate Joiner Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call or WhatsApp HR JASLEEN- 8766331528 Email: jasleen@hiresquad.in
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
Jalandhar, Mohali
Work from Office
1. Regularly visit customers to provide support (Ensure Digital Screens are running smoothly) 2. Execute all work (repairs, installations, training ) per guidelines Be able and willing to perform emergency call-out services to provide customers with fast and efficient services 3. Responsible for creating Functional and Design Specifications in close cooperation with our customers 4. Maintain technical coordination and a highly responsive service-oriented interface to the customer 5. Coordinate with the Manager of the Field Applications Engineering team to prioritize, set up, perform tests, and provide reports for all applications testing of new and existing products Candidates not having bike or any two wheeler shall not apply
Posted 1 month ago
1.0 - 3.0 years
2 - 3 Lacs
Kochi, Ernakulam
Work from Office
Ebeelabz is hiring experienced CCTV Technicians for vehicle installations. We're looking for professionals with a strong background in automobile electrical systems or CCTV installation, ready to work hands-on in the field.
Posted 1 month ago
0.0 - 2.0 years
2 - 2 Lacs
Pune
Work from Office
To Provide IT services to all departments in the organization. OS and Software Installation. • Network Administration, Maintenance and Upkeep, Hardware Troubleshooting. AntiVirus updates Etc.
Posted 1 month ago
2.0 - 4.0 years
2 - 3 Lacs
Ambikapur
Work from Office
Install/troubleshoot PCs, printers, and devices Manage LAN/WAN/Wi-Fi setup Configure routers, switches, firewalls Provide user support Maintain network security & uptime Required Candidate profile IT Hardware & Networking professional with experience in system setup, troubleshooting, and network management. Skilled in LAN/WAN, routers, switches, and user support For More -7880092766 Sidhu(HR)
Posted 1 month ago
0.0 - 1.0 years
1 - 2 Lacs
Chennai
Work from Office
1. Keep the inhouse stock of gaming systems clean and ready for use always. 2. Repair and service of customers Gaming consoles, its accessories, laptops & computer. 3. Manage customer records and job cards. 4. Other Administrative activities
Posted 1 month ago
0.0 - 2.0 years
0 Lacs
Chennai
Work from Office
Designation: Hardware Technician Trainee Education: Diploma in CSE / ECE / IT /EEE passed out in 2023 / 2024 / 2025 or BCA computers Job Summary: We are seeking a skilled and detail-oriented Hardware Technician to join our team. The ideal candidate will be responsible for maintaining, troubleshooting, and repairing computer hardware and peripheral devices to ensure the smooth operation of our University. Key Responsibilities: Diagnose and resolve hardware issues, including desktops, laptops, printers, servers, and other peripherals. Perform regular maintenance on hardware systems, ensuring optimal performance and longevity. Assemble, configure, and upgrade hardware components and systems. Install, test, and troubleshoot operating systems and other software on hardware systems. Provide technical support and training to end-users for hardware-related issues. Respond to service requests in a timely manner, ensuring minimal downtime. Maintain accurate records of hardware repairs, upgrades, and inventory. Ensure that hardware systems are compliant with company standards and regulations. Collaborate with IT teams and vendors to procure and maintain hardware resources. Assist in the setup and deployment of new hardware and devices across University. Qualifications and Requirements: Strong understanding of computer hardware, peripherals, and troubleshooting techniques. Proficiency with common hardware diagnostic tools and software. Familiarity with operating systems such as Windows, macOS, and Linux. Good communication and customer service skills. Ability to work independently and as part of a team. Willingness to learn new technology. Strong attention to detail and problem-solving skills.
Posted 1 month ago
0.0 - 5.0 years
1 - 3 Lacs
Pune
Work from Office
Candidate will be responsible for Technical Support, day-to-day troubleshooting of PCs, Laptops and LAN. Training will be provided. Field work job. 2 wheeler is essential. Shift allowance Over time allowance Travel allowance Annual bonus
Posted 1 month ago
1.0 - 6.0 years
0 - 2 Lacs
Noida, Gurugram
Work from Office
Knowledge of ticketing tool , Bitlocker , Sccm , Outlook Troubleshooting , Os installation. Immediate Joiner Good Communication and excellent Technical .
Posted 1 month ago
2.0 - 5.0 years
3 - 5 Lacs
Nagpur
Work from Office
Install, configure, and troubleshoot desktop/laptop hardware, software & peripherals Support network printers, scanners, and other IT equipment Troubleshoot basic LAN/WAN connectivity issues Perform system upgrades, patches, and routine maintenance
Posted 1 month ago
2.0 - 6.0 years
2 - 3 Lacs
Thane, Ambarnath, Murbad
Work from Office
We are seeking a dedicated and knowledgeable Computer Teacher to join our school faculty. The ideal candidate will be responsible for teaching students about basics of computer systems as well as English Subject and English Speaking.
Posted 1 month ago
1.0 - 3.0 years
1 - 3 Lacs
Mysuru
Work from Office
JD for Customer Support Field Engineer Job title/ Designation: Field Engineer Employment type: Full Time Job Description Job Summary: We are looking to hire a skilled technical support engineer with all technical- related issues for the full time post of field engineer under Customer Support department, who is willing to work remotely, independently and travel pan India. This may include installation of electronics, hardware, diagnosing network and hardware issues. Responsibilities: 1. Responding to technical support tickets. 2. Contacting clients to find out the nature of the technical issue. 3. Act as the first point of contact for clients with issues concerning their equipment's. 4. Diagnosing and troubleshooting hardware issues. 5. Keep track of system issues and adhere to the agreed timeline until an issue is resolved 6. Maintain procedural documents and reports. 7. Follow standard procedures to resolve issues by connecting them to relevant internal departments. 8. Provide prompt, accurate feedback to customers. 9. Ensure proper documentation of all issues. 10. Monitor daily performance of technical systems. 11. Maintaining good client relations. 12. Completing job reports. Desired Candidate Profile: 1. Candidate must be MALE ONLY 2. Highly problem solving skills with good technical and analytical knowledge. 3. Candidate must be proficient with his local language and Hindi (should know how to understand and speak) 4. Must have adaptive nature and good nature: Must be expert in soft skill. 5. Must be physically fit as Job may require heavy lifting and tower climbing. 6. Must have basic soldering skills. Key Skills: Good in Communication Work Experience: 1-3years Educational Qualification: DIPLOMA, ITI or with relevant experience
Posted 1 month ago
5.0 - 10.0 years
4 - 6 Lacs
Noida
Work from Office
Role & responsibilities; Knowledge of Hardware & Networking Laptop & Desktop Assemble & Disassemble. Knowledge of LAN & WAN Network. Network Printer, CCTV, Biometric Knowledge of Domain, VPS & Dedicated Server Handling. SEO & Website Maintain. Remotely Provide IT Support. Centralized Backup & Asset Management. Vendor Handling & Maintain Data with Tracker
Posted 1 month ago
1.0 - 2.0 years
0 - 3 Lacs
Hyderabad
Work from Office
Assist in installing, configuring, and maintaining operating systems, software, and hardware Support daily IT operations and resolve technical issues related to desktops,laptops, printers,communication device related and networks Install, configure, and maintain LAN/WAN infrastructure, including routers, switches and wireless systems. Monitor system performance and assist in troubleshooting CCTV, Biometric devices installation, configuration and monitoring Provide first-level support for user account setup, password resets, and access permissions Support user on-boarding/off-boarding (laptop provisioning, access setup, etc.). Maintain an updated inventory of IT assets, accessories, and licenses. Assist with system updates, backups, and security measures Provide remote support for work-from-home users via RDP, AnyDesk, or similar tools. Required Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field Experience in Windows &Mac operating systems, networking concepts, and computer hardware Good understanding of Microsoft 365, Outlook, Teams, and related tools. Familiarity with MS Office tools and troubleshooting techniques Ability to multitask and handle pressure in a fast-paced IT support setup Strong willingness to learn new technologies and grow in the IT infrastructure field Good communication and problem-solving skills Internship or academic project experience in IT support/system administration is a plus Interested? Drop your resume at hr@jnc.global or whats App to 9154361160
Posted 1 month ago
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