Guest Services Ambassador

What this job involves

Site Operations

• Create a comfortable, welcoming and hospitable experience for employees and their guests.
• Provide access passes to employees and visitors in accordance with process.
• Handle internal & external calls and correspondence.
• Conduct regular floor walks to ensure that the required standards are maintained, actioning any requirements promptly.
• Anticipate client needs through observation to create memorable experiences.
• Identify and respond to workplace risks in accordance with set process.
• Complete building/ campus knowledge

Customer Service

• Foster a sense of community and create happiness at work for our team, our client and their guests.
• Creating a welcoming environment for clients and visitors by providing an authentic, caring and timely service.

Visitor Management

• Provide personable and efficient visitor registration services.
• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS)
• Enhance safety and security of our clients facility by management of visitor movement.
• Execute emergency response plan to ensure safety of clients and visitors when necessary.

Candidate Specification

Experience

• Relevant customer service experience in Hotels, Hospitality or Corporate sector.

• Qualifications in hospitality or business are an advantage.

Task Skills

• Proficiency with Microsoft Word, Excel and PowerPoint.
• Good command of verbal and written English.

Personal Skills

• High level of communication and interpersonal skills.
• Ability to meet tight schedules and deliver high quality of work.
• Enthusiastic and energetic, representing the face of the organization to clients and their visitors.