Guest Relations Executive - Restaurant

Marriott

2 - 7 years

2 - 9 Lacs

Delhi Delhi India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

staff coordination Inventory Management Staff Training Customer Service Time Management Problem-solving

Work Mode

On-site

Job Type

Full Time

Job Description

team Leadership
: Ensure staff works together to provide optimal service and meet guest needs.
Staff Management
: Inspect grooming and attire, and rectify deficiencies to maintain a professional appearance.
Opening & Closing Duties
: Complete all opening and closing tasks, including preparing supplies and cleaning equipment.
Inventory Control
: Inspect storage areas for organization, implement FIFO procedures, and complete regular stock inventories.
Guest Service
: Monitor dining areas for seating availability and ensure guests safety, comfort, and satisfaction.
Maintenance
: Complete work orders for any required maintenance repairs in a timely manner.
Training & Coaching
: Assist in hiring, training, and evaluating staff while maintaining morale and motivation.
Compliance & Safety
: Follow all company safety and security policies, report unsafe conditions, and complete required training.
Guest Engagement
: Welcome and acknowledge all guests, anticipate their needs, and assist individuals with disabilities.
Problem Resolution
: Listen to employee concerns, respond appropriately, and ensure adherence to quality and safety standards.
Operational Improvement
: Identify and implement ways to increase efficiency, productivity, and cost savings.
Physical Requirements
: Stand, walk, or sit for long periods, and perform tasks requiring fine motor skills, bending, and lifting.

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