Guest Relations Executive (Female Only)

As a Guest Relations Executive at our microbrewery restaurant, you will play a crucial role in providing a top-notch dining experience for our guests. You will be the face of our establishment, ensuring that every guest feels welcomed, valued, and well taken care of throughout their visit. Your primary responsibilities will involve managing guest interactions, reservations, and feedback to maintain the highest standards of hospitality and service. Your duties will include warmly greeting and welcoming guests, escorting them to their tables, and making sure they are comfortable with their seating arrangements. You will provide personalized recommendations on our food and beverage offerings, including our signature craft beers from the microbrewery. Handling special guest requests and dietary needs with efficiency and care will be essential to guaranteeing a seamless experience for every guest. In terms of reservation management, you will be responsible for handling all types of reservations, whether made over the phone, online, or in person. Efficiently allocating tables and minimizing wait times will be key to ensuring smooth operations. You will also work on updating the guest seating plan and coordinating large group reservations or special events to accommodate our guests" needs effectively. Additionally, you will be expected to proactively address and resolve any guest concerns or complaints in a professional manner. For more complex issues, you will escalate them to the restaurant manager while ensuring quick resolutions. Collaborating with the kitchen and service staff to ensure prompt and accurate delivery of guest orders will be crucial to maintaining a high level of service. Collecting and monitoring guest feedback through various channels and suggesting improvements based on this feedback will be part of your responsibility. Upholding the restaurant's high hospitality standards and ensuring a clean and welcoming environment in all front-of-house areas will be essential to creating a positive guest experience. This is a full-time position that offers benefits such as food provision, health insurance, leave encashment, paid sick time, paid time off, and provident fund. The ideal candidate should have a minimum of 2 years of work experience in a similar role. The work location is in-person, and if you are interested in this opportunity, please speak with the employer at +91 9060483731.,