Group Product Manager ( Assisted Support & Contact Center Platform)

Autodesk is looking for a dynamic and experienced Senior Manager of Product to spearhead the strategy, roadmap, and execution for the suite of contact center applications and platforms. In this key role, you will play a crucial part in developing innovative solutions that empower customer service teams, elevate customer experiences, and enhance operational efficiency. You will lead a team of product managers and collaborate closely with cross-functional teams to bring impactful products to fruition. Your responsibilities will include: - Developing a clear product vision, strategy, and roadmap aligned with company objectives and customer needs - Managing the entire product lifecycle from ideation to launch and beyond - Conducting market and competitive analysis to identify differentiation opportunities - Understanding user needs through research and feedback to drive product requirements - Prioritizing features based on strategic alignment, business value, and technical feasibility - Collaborating effectively with various teams to ensure successful product development and launch - Leading and developing a team of product managers - Monitoring product performance, analyzing data, and optimizing for improvement - Communicating product plans and progress to executive leadership and stakeholders - Managing relationships with third-party vendors and partners in the contact center technology ecosystem Minimum qualifications: - Bachelor's degree in Computer Science, Engineering, Business Administration, or related field (MBA or advanced degree is a plus) - 10+ years of product management experience with a focus on contact center applications and platforms - Proven success in launching software products in an agile environment - Deep understanding of contact center operations and technologies - Strong analytical, communication, and leadership skills - Experience with cloud-based platforms and SaaS solutions Preferred qualifications: - Experience with specific contact center technologies or vendors - Knowledge of Salesforce Service Cloud and AI/automation technologies - Familiarity with industry standards and compliance requirements Join Autodesk, where innovation thrives and where you can be your authentic self while contributing to a better future for all. Shape the world and your career with us!,