18 Group Leadership Jobs

As Transitions and Transformations Lead, you are responsible for handling finance clients in different industries and across Finance and Accounts. You will own client engagements/contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting. Establish and maintain a robust tracking mechanism for key indicators of the operations to support decision-making. Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring, and leading the team. Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery. Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training. Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 12 - 15 years of experience in Finance and Accounting Transitions and Transformations. Proven experience in creating and developing value propositions, business cases, and industry-specific offerings. Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines. Proficient in supporting the sales team in building compelling business cases for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes. Preferred technical and professional experience Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments. Proven experience in understanding of end-to-end F&A process. In-depth process knowledge in central finance reporting, management reporting and reports.

Eurofins Advinus is a premier preclinical and early development CRO offering drug discovery, preclinical and development stage contract research services in the areas of discovery services, regulatory Toxicology (Safety Assessment), DMPK, Analytical R&D Services and API CDMO. Eurofins Advinus manufactures drug substances to support Toxicology and early clinical studies. Job description: Leadership role to manage team size of 10+ scientists (Ph.D. and M.Sc.) Extensive knowledge in E&L Extractable and Leachable experience in CCS as per USP monograph and medical devices as per ISO guidelines Managing multiple instruments (LC-MSMS, GC-MSMS, ICP-MS, IC etc.) Method development experience in LC-MSMS, GC-MSMS and ICPMS instrument Preparation and Implementation of SOP"™s related to E& L , general laboratory processes and best guidance. Good knowledge of 21 CFR part 11, Data Integrity principals, good documentation practices in cGMP lab Monitor and management of day-to-day laboratory activities Extensive knowledge of preparation, reviewing and approval capability for standard operating procedure (SOP) and COA Sound knowledge of structural elucidation and interpretation using analytical techniques such as NMR, IR, HPLC, GC, LC-MS etc. Resolving the team conflicts and provide training to the team for development and empowers team members Provide scientific and leadership direction to team members Good knowledge of laboratory safety and be a strong promoter of SHE activities in the lab. Skills Required: For M.Sc, 16-18 years of Discovery Analytical R&D experience and for PhD, 14-16 years of experience in CRO environment Excellent technical, problem-solving, writing, influencing and communication skills Strong leadership with excellent interpersonal skills, proven success of analytical projects and managing cross functional teams Demonstrative communication skills and confident in conveying information to internal/ external customers Skill for resolving the team conflicts and provide training to the team for development and empowers team members Behavioral Competencies: Excellent oral / written communication skills and flexibility to work in a dynamic environment Excellent in Knowledge sharing at all levels Qualifications Qualification M.Sc./PhD/Postdoc Additional Information Specialization Analytical Chemistry /Organic Chemistry, Department E&L Experience (years) 16 - 20

Specialized expertise in Inhaler Products including Metered Dose Inhalers (MDI) and Dry Powder Inhalers (DPI). Method development, validation, and forced degradation studies specific to inhalation dosage forms. Execution and support of technology transfer for analytical methods related to MDI/DPI. Ensure compliance with Quality Assurance systems and applicable regulatory guidelines (ICH, FDA, EMA). Lead analytical activities for ANDA and NDA projects for respiratory products. Coordinate with cross-functional teams for project planning, documentation , and timely regulatory submissions. Review and preparation of analytical method validation protocols, reports, and supporting documentation for regulatory filings. Active involvement in OOS/OOT investigations, troubleshooting, and CAPA implementation.

Role & responsibilities 1. Team Management: Lead and manage the IPDRG team, providing guidance, support, and oversight. 2. Strategic Planning: Develop and implement strategic plans to reduce readmissions, improve care transitions, and enhance patient outcomes. 3. Care Coordination: Oversee care coordination processes, ensuring smooth transitions and effective communication among healthcare teams. 4. Quality Improvement: Analyze data, identify areas for improvement, and implement evidence-based initiatives to reduce readmissions and improve patient outcomes. 5. Collaboration and Communication: Foster collaboration among healthcare teams, patients, and families to ensure effective care transitions and readmission prevention. 6. Education and Training: Provide education and training to healthcare staff on best practices for care transitions, discharge planning, and readmission prevention. 7. Monitoring and Evaluation: Monitor and evaluate the effectiveness of IPDRG initiatives, making data-driven decisions to improve patient outcomes. 8. Policy Development: Develop and implement policies and procedures to support care transitions and readmission prevention. 9. Stakeholder Engagement: Engage with stakeholders, including patients, families, and healthcare providers, to ensure that their needs are met and concerns are addressed. 10. Reporting and Compliance: Ensure compliance with regulatory requirements and reporting standards, providing regular updates to stakeholders on IPDRG initiatives and outcomes. Preferred candidate profile IPDRG- ( TEAM HANDLING , TEAM COACH,GROUP COORDINATE ,TEAM MANAGEMENT ,PROCESS COACH) LOCATION :CHENNAI NOTICE PERIOD : 30 DAYS

Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Geographic Info. Systems(Car support).: Experience: 3-5 Years.

1. Key Responsibilities A. OTS Program Management Manage Operator Training Simulator (OTS) program across assigned sites. Lead and manage multiple OTS projects (Inhouse/vendor) within allocated budgets and resources. Coordinate closely with key stakeholders, including site operations, Technology, and L&D teams. Ensure timely, quality, and cost-effective delivery of OTS services. B. In-House OTS Model Development Lead development of Inhouse model development. Contribute in critical area models development Review and approve Functional Design Specifications (FDS). Support control model development and integration. Drive internal capability building in model development. Ensure effective project execution and timely delivery. C. Stakeholder and Vendor Coordination Coordinate with vendors/partners for project execution, technical support, and issue resolution. Drive cloud enablement of OTS systems and ensure smooth integration with infrastructure. Arrange and manage UniSim training for team members. Manage software upgrades. D. OTS Training and Utilization Collect training needs of site teams Support site teams for the effective utilization of OTS and tracking across all sites. Plan and schedule end-user and instructor training programs. Migrate OTS models to the latest Software versions. Develop new generic models from existing plant-specific models to cover critical unit operations. 2. Data Management and Reporting Document projects, training sessions, and best practices. Publish utilization, effectiveness, and progress reports (weekly/monthly). Manage version control and software configuration for all OTS-related applications. Conduct audits and report findings with corrective action plans 4. Process & Governance Ensure alignment with internal business processes and corporate guidelines. Propose interactions with software vendors to enhance capabilities and support lifecycle management. Conduct annual experience-sharing forums among sites. Drive a robust suggestion scheme for continuous improvement. 5. Technical Standards & Competency Development Establish, adopt, and improve technical standards related to OTS systems. Build group competency through mentoring, training, and structured knowledge sharing. Lead technical audits and bridge identified gaps. 6. Required Skills & Competencies Proficiency in OTS software (preferably Honeywell UniSim) and process simulation tools. Strong understanding of refinery and petrochemical process technologies. Financial and budgetary planning capabilities. Ownership mindset with strong project delivery focus. Commitment to continuous learning and collaboration with operations & technical teams. Ability to mentor and lead internal teams in software, simulation, and process technologies. 7. Experience Requirements 14–18 years of experience in the refinery/petrochemical industry. Minimum 10–12 years of direct experience in developing and managing multiple OTS projects. Hands-on experience with process simulation, model development, and OTS lifecycle.

We are looking for an individual who is sharp, driven, and strategic thinker to join our Group Executive Office and play key role in implementing strategic direction for our Real Estate business. This is a high-impact role and as part of the GEO, he/she will work directly with group leadership and business heads to define priorities, identify, design, and execute strategic initiatives across key functions and will be responsible for translating the long-term vision into actionable programs, driving alignment across stakeholders, and ensuring rigorous execution to deliver measurable business outcomes. Partner with senior leadership to shape and drive the strategic agenda for the Real Estate business. Lead and manage multiple strategy projects simultaneously – spanning growth, operational efficiency, go-to-market optimization, innovation strategy and organizational design to name few. Conduct in-depth business analysis, develop actionable insights, and design high-impact strategic plans. Collaborate with cross-functional teams (manufacturing, sales, supply chain, finance etc.) to translate strategy into execution. Monitor business performance metrics and ensure timely progress on strategic objectives. Bring best practices from global consulting exposure to structure complex problems and deliver measurable outcomes. Prepare executive-level presentations, dashboards, and reports for leadership reviews. Act as a project management office (PMO) for ongoing initiatives – ensuring timelines, budgets, and quality parameters are met.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Retail Banking(Card Operations). Experience5-8 Years.

We are looking for an individual who is sharp, driven, and strategic thinker to join our Group Executive Office and play key role in implementing strategic direction and transformative growth for our Water business. This is a high-impact role and as part of the GEO, he/she will work directly with group leadership and business heads to define priorities, identify, design, and execute strategic initiatives across key functions and will be responsible for translating the long-term vision into actionable programs, driving alignment across stakeholders, and ensuring rigorous execution to deliver measurable business outcomes. Partner with senior leadership to shape and drive the strategic agenda and drive large-scale transformation projects for the Water business. Lead and manage multiple strategy projects simultaneously – spanning growth, operational efficiency, go-to-market optimization, innovation strategy and organizational design to name few. Conduct in-depth business analysis, develop actionable insights, and design high-impact strategic plans. Collaborate with cross-functional teams (manufacturing, sales, supply chain, finance etc.) to translate strategy into execution. Monitor business performance metrics and ensure timely progress on strategic objectives. Bring best practices from global consulting exposure to structure complex problems and deliver measurable outcomes. Drive transformation work streams including process reengineering, digital enablement, cost optimization, and organizational redesign. Prepare executive-level presentations, dashboards, and reports for leadership reviews. Act as a project management office (PMO) for ongoing initiatives – ensuring timelines, budgets, and quality parameters are met.

As Transitions and Transformations Lead, you are responsible for handling finance clients in different industries and across Finance and Accounts. You will own client engagements/contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting. Establish and maintain a robust tracking mechanism for key indicators of the operations to support decision-making. Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring, and leading the team. Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery. Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training. Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 12- 15 years of experience in Finance and Accounting Transitions and Transformations. Proven experience in creating and developing value propositions, business cases, and industry-specific offerings. Ability to ideate strategic direction and initiatives through designing business outcome models, contracting structures and identification of new opportunities and business lines. Proficient in supporting the sales team in building compelling business cases for prospect clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes. Preferred technical and professional experience Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments. Proven experience in understanding of end-to-end F&A process. In-depth process knowledge in central finance reporting, management reporting and reports.

Role & responsibilities: Preferred candidate profile :

RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night) Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night)

We are seeking experienced and dynamic professionals for Lead level positions (Team Leader / Group Coordinator) in our Healthcare RCM - AR Calling (Voice Process) team. The ideal candidate should have strong expertise in handling end-to-end Accounts Receivable (AR) processes, team management, client coordination, and driving performance to meet targets. Key Responsibilities: Manage a team of AR Callers handling US healthcare insurance claims (voice process). Monitor and ensure timely follow-up on outstanding claims with insurance companies. Review and analyze denied claims and develop resolution strategies. Ensure daily, weekly & monthly targets are achieved by the team. Handle escalations and complex claim issues to ensure resolution. Provide training, mentoring, and performance feedback to team members. Conduct regular team meetings, quality audits, and provide actionable feedback. Collaborate with internal departments and clients to improve processes and performance. Maintain excellent communication with clients regarding performance, updates, and issue resolution. Generate and analyze reports for management review. Ensure compliance with client guidelines, HIPAA, and data security norms. Required Skills & Qualifications: 4 to 7 years of experience in US Healthcare RCM (AR Calling - Voice Process). At least 1-2 years of experience in leading teams as a Team Leader / Group Coordinator or similar role. Strong knowledge of AR follow-up, denial management, insurance guidelines (Commercial, Medicare, Medicaid). Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Ability to manage team performance under pressure and tight deadlines. Flexible to work in US shifts. How to Apply: Interested candidates can share their updated resume Shifana.u@247mbs.com or +91- 6381401783

Project execution Performance of the corresponding expected synthetic work to successfully achieve the required goals, like: Reaction setting Work-up Analyses: measure and interpretation (expected) Compilation of all the required information in accordance with the companys SOP Informing the project leader about potential/current problems during project development Taking additional responsibilities like maintenance of lab equipment MSc (Organic Chemistry) 3 to 5 years bench experience in process RD Experience in multi-step organic synthesis State-of-the-art scientific knowledge in technical background for synthesis and purification methods Good in English written and spoken (recommendable)

Job description: Leadership role to manage team size of 10+ scientists (Ph.D. and M.Sc.) Extensive knowledge in E&L Extractable and Leachable experience in CCS as per USP monograph and medical devices as per ISO guidelines Managing multiple instruments (LC-MSMS, GC-MSMS, ICP-MS, IC etc.) Method development experience in LC-MSMS, GC-MSMS and ICPMS instrument Preparation and Implementation of SOPs related to E& L , general laboratory processes and best guidance. Good knowledge of 21 CFR part 11, Data Integrity principals, good documentation practices in cGMP lab Monitor and management of day-to-day laboratory activities Extensive knowledge of preparation, reviewing and approval capability for standard operating procedure (SOP) and COA Sound knowledge of structural elucidation and interpretation using analytical techniques such as NMR, IR, HPLC, GC, LC-MS etc. Resolving the team conflicts and provide training to the team for development and empowers team members Provide scientific and leadership direction to team members Good knowledge of laboratory safety and be a strong promoter of SHE activities in the lab. Skills Required: For M.Sc, 16-18 years of Discovery Analytical R&D experience and for PhD, 14-16 years of experience in CRO environment Excellent technical, problem-solving, writing, influencing and communication skills Strong leadership with excellent interpersonal skills, proven success of analytical projects and managing cross functional teams Demonstrative communication skills and confident in conveying information to internal/ external customers Skill for resolving the team conflicts and provide training to the team for development and empowers team members Behavioral Competencies: Excellent oral / written communication skills and flexibility to work in a dynamic environment Excellent in Knowledge sharing at all levels Qualifications Qualification M.Sc./PhD/Postdoc Additional Information Specialization Analytical Chemistry/Organic Chemistry, Department E&L Experience (years) 16 - 20

Your Tasks Lead a Team of 3-4 engineers, reports to Head of department Blades Reliability, Transport and Handling Define structure of DFME/PFMEA moderation of FMEA and follow processes according to PEP and APQP4Wind Manage DFM analysis and improvements Develop tools for measurements and improved Q-control Your Profile 6-9 years experience in reliability analysis of rotor blades or similar role in the wind or composites industry Advantage (not a must): Experience in definition of CTQs and development of measurement tools Familiar with wind blade drawings and standards Nordex adheres to a policy of equal employment opportunity All employment decisions are made without regard to protected characteristics and in full compliance with all laws and legislations,

RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night) About The Role Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. ? Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines ? Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses ? Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. ? Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night)

1. Handle 2nd level escalations and discuss, solve and support team with ongoing operations 2. Managing a team of Processors in customer driven environment 3. Ensure adherence to KPI and SLAs in delivery by performing sampling audit of the team on consistent basis covering every team member every week 4. Ensure attritions targets are not breached 5. Manage operations through end to end planning, metrics review and root cause analysis 6. Review overall staff performance and recommend About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team 1. Handle 2nd level escalations and discuss, solve and support team with ongoing operations 2. Managing a team of Processors in customer driven environment 3. Ensure adherence to KPI and SLAs in delivery by performing sampling audit of the team on consistent basis covering every team member every week 4. Ensure attritions targets are not breached 5. Manage operations through end to end planning, metrics review and root cause analysis 6. Review overall staff performance and recommend