Job Description
As the People Technologies (HRIS) & Digital Experience Manager, youll play a dual role, overseeing both the strategic implementation of HR technologies (HRIS) and deploying digital solutions to streamline processes, improve communication, and increase our employee experience using digital tools and resources in their daily jobs. This includes everything from the applications they use to the devices they work on and the support they receive.
Youll be our innovation champion, this role requires a combination of UI/UX (User Interface and User Experience) technical expertise, Design Thinking (Empathize, Define, Ideate, Prototype, and Test), project management skills, and a deep understanding of people processes, platforms, and apps.
Key Responsibilities:
- Oversee the design, implementation, maintenance, and optimization of our people digital workplace tools such as HRIS, platforms, employee portals, intranet sites, websites, mobile apps, and social media channels. To ensure that these tools are accessible, helpful, reliable, and meet employees needs and expectations, in order to enable productivity and foster collaboration.
- Partner with the People team and other departments to develop and implement web and mobile initiatives that enhance the employee E2E process from Recruitment to Offboarding.
- Collaborate with cross-functional teams, including People, Communication, IT, and other departments. to identify opportunities for digital innovation, improve visuals and user experience navigation
- Develop and execute a comprehensive digital experience strategy aligned with business goals and employee needs.
- Led the planning and execution of change management strategy campaigns, promotions, and initiatives to drive employee experience and promote adoption and self-service culture across the people services.
- Participate in research and releases, conduct usability testing for web and mobile applications, and adjust designs based on user interaction feedback to ensure a seamless and user-friendly interface.
- Conduct workshops, sessions, interviews, surveys, and focus groups to gather employee feedback and identify areas for improvement.
- Develop and implement strategies to improve employee engagement, retention, and satisfaction.
- Conduct strategic benchmarks, compare offers, evaluate proposals, create business cases, and assist with negotiating and preparing contracts.
- Develop and implement a comprehensive Knowledge Management strategy to capture, organize, share, and promote Self-service culture across the organization.
- Manage and maintain knowledge management systems (Employee Portal, shared drives, SharePoint, hyperlinks to platforms, systems, and mobile apps.
- Work with the organizations subject matter experts (SMEs) to generate and select high-quality knowledge resources.
- Promote a culture of knowledge sharing and collaboration through workshops, training programs, and other initiatives.
- Present and defend designs and key milestone deliverables to peers and executive-level stakeholders, effectively communicating design rationale and concepts.
- Manage multiple projects concurrently, completing them on time and within budget.
- Track project progress and communicate updates to stakeholders.
- Ensure compliance with relevant regulations, standards, and policies related to digital content, privacy, and accessibility.
- Develop and maintain training documentation, guidelines
- Partner with relevant stakeholders to ensure that company and local policies, rules and guidelines are reflected in pur HRIS and platforms.
- Provide training and support to employees on the use of digital tools and platforms fostering a culture of collaboration, innovation, and continuous improvement.
- Coordinate and manage third-party vendors and external contractors to provide, create, support, and monitor multiple transactional people services.
- Configure and maintain the HRIS system, ensuring its accuracy, efficiency, and security.
- Develop and maintain system and user documentation and training materials
- Conduct audits of HR transactions and inquiries to ensure accuracy and compliance with policies and regulations.
- Analyze user data and adoption metrics, to identify opportunities, present findings and recommendations, propose action plans, contingency plans, new controls, training sessions, etc..) to HR leadership to support decision-making
- Build and maintain detailed project plans with all the dependencies and dates; owners designate project resources; prepare, monitor, and update budgets; report progress periodically; maintain a traceable record including all relevant stakeholders within the People Team.
- Analyze projects to improve the development and coordinate with other areas in a team effort to ensure that all problems are identified, documented, and addressed on time.
Proven characteristics and competencies for success:
- One Team
- Global Mindset
- Action & Ownership
- Collaboration & Influencing
- Customer Centric
Working Arrangement:
Qualifications
Essential:
- BA, BS or Bachelors degree in psychology, engineering, systems, or any other related career
- HR, MBA or Services Delivery Master Degree
- 8+ years
