General Manager Sales Operations

This is a full-time on-site role for a General Manager Sales Operations located in Noida. As the General Manager Sales Operations, you will be responsible for overseeing day-to-day sales operations, ensuring customer satisfaction, managing customer service activities, and driving overall sales performance. Your role includes developing and implementing sales strategies, monitoring sales metrics, and leading the sales team to achieve targets. Greaves is a heritage luxury travel company specializing in bespoke journeys across India, Bhutan, Sri Lanka, and the Maldives. Trusted by leading global travel advisors and well-travelled guests, Greaves designs seamless, elegant, and deeply cultural experiences across the subcontinent. As a General Manager Sales & Operations at Greaves Travel India, your responsibilities will include leading and mentoring a small team handling proposals and trip operations. You will create beautifully crafted, high-quality travel proposals reflecting the refined Greaves style, translating complex client briefs into seamless itineraries, and building strong relationships with luxury hotels, guides, transport partners, and experience providers. You will oversee all trip operations, ensuring accuracy, timely confirmations, and smooth execution while monitoring costs and margins to maintain the highest service quality. Collaboration with the inside sales team is essential to ensure consistency and excellence. Handling challenges with calm professionalism and prioritizing guest experience are key aspects of this role. The ideal candidate will have 10-15 years of experience in luxury travel operations or bespoke travel design, with proven leadership skills to manage, mentor, and motivate a team. Strong client servicing and vendor management experience, excellent English writing skills for polished proposals and clear communication, and deep knowledge of luxury hotels, experiences, and suppliers across the subcontinent are required. An eye for detail, logistics, and quality, along with a calm, solutions-focused approach is crucial. Comfort with CRM systems and itinerary-building tools is also important. If you are passionate about luxury travel, team leadership, and creating seamless experiences, we would love to hear from you. To apply, please send your CV and a brief note about your experience to hr@greaves-travel.co.in.,