Fundraising Administrator

Key Responsibilities

· day-to-day administration and general supporter queries including via telephone, email and post.

· Respond to queries from the public about fundraising activities to ensure they are dealt with quickly and effectively to maximize fundraising opportunities

· Provide personalized and accurate thank you letters and communications to supporters in line with our thanking strategy.

· Send communications to supporters as required, to add value to their experience and confirm details of their support.

· Work closely with colleagues across the team to ensure that all requests for support, both internal and from partners are actioned in a timely and appropriate manner and that deadlines are met.

· Attend fundraising events as and when required.

· Ensuring that all fundraising income is correctly identified and accurately allocated.

· Support the Fundraising Manager to ensure all spend is within budget.

· Ensure all Gift Aid documentation is kept centrally and in good order and that supporter records are credited appropriately

· provide monthly reports

· Provide administrative support for fundraising events as required.

Essential Requirements

· excellent levels of customer service, as well as data entry and financial reconciliation.

· Follow finance policies, processes and procedures.

· Experience of working in an administrative role.

· knowledge of the charity and/or environmental sector

· Fluency in Hindi/Urdu and English.

Desirable Skills

· Excellent customer service and communication skills.

· Excellent organizational skills – able to manage multiple tasks efficiently in a busy role.

· IT skills and experience working with shared document management systems (i.e. Office, Microsoft Outlook, PowerPoint, Word and Excel)

· Comfortable and confident with numbers.

· Must be able to travel between sites for meetings and events.

To Apply

Please send your CV, portfolio (if any) and a brief cover letter to

nadia.alhawandi@orphansinneed.in with the subject line:
Application – Fundraising Administrator (Delhi)

In your cover letter, highlight:
1. Your most successful fundraising management .2.Successful story

Application Deadline: [25 June 2025]

Job Type: Full-time

Work Location: In person

Application Deadline: 26/06/2025