Front Office Manager

Front Office Manager

Svenska Design Hotels, a European chain of boutique hotels from Sweden

5-star Luxury Hotel in Kakinada, Andhra Pradesh

Rs. 4.20 to Rs. 6.00 lakhs per annum

Degree/ diploma in Hotel Management

Min. 10 years front office experience in hotels essential

Proficiency in English (essential) and Telugu (desirable)

ROLE & RESPONSIBILITIES

• Maximize Revenues:

  Drive revenues with corporate clients as well as through online platforms, apart from upselling and cross-selling to guests

• Lead Front Office Team:

  Supervise, train, and motivate staff to deliver high-performance service with strong sales orientation

• Enhance Guest Experience:

  Ensure personalized, seamless check-ins/ check-outs and handle guest concerns with empathy and speed

• Operational Efficiency:

  Oversee smooth front desk operations, ensuring accuracy in reservations, billing, and guest communications

• Brand & Service Standards:

  Maintain highest standards of service while ensuring robust reporting and adhering to company SOPs

• Cross-Department Coordination:

  Work with Sales, Marketing, and Housekeeping to align on occupancy targets and guest satisfaction

Apply to hr.kakinada@svenskahotels.com with your resume and current/ expected compensation