Front Office Manager

Role & responsibilities

* Monitoring and supervision of daily front office activities including patient registration, enquiry handling, appointment scheduling, billing co-ordination, International patient care, overseeing the functions of telephone exchange department, administration of outpatient department.

* Lead, train and monitor front office executives, receptionists and help desk personnel to ensure outstanding patient service and professional conduct.

l Ensure polite, timely and effective communication with patients and their family members. Resolve patient concerns appropriately.

* Enable smooth admission and discharge process with proper documentation, billing co-oridination in minimal waiting time.

* Implement effective queue and token management systems to reduce patient waiting time.

* Co-ordinate efficiently with doctors, nursing, billing, housekeeping, security and other departments for seamless patient service

* Preparation of periodic reports on front office operations.

* To resolve patient/visitor complaints immediately to improve patient experience and retention.

* Adherence to hospital policies, NABH standards and regulatory guidelines related to patient services and front office operations.

Preferred candidate profile

* 15 - 20 years of experience in front office operations, preferably in Hospital/Healthcare Industry

* Strong leadership and Effective communication

* Excellent interpersonal and problem solving abilities

* Conversant to computer applications

Knowledge of Front-office / hospital protocols